FREE ENGLISH SAMSUNG SM-A556E (01) PDF USER GUIDE
FREE ENGLISH SAMSUNG SM-A556E (01) PDF USER MANUAL
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FREE ENGLISH SAMSUNG SM-A556E (01) PDF OWNER MANUAL
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FREE ENGLISH SAMSUNG SM-A556E (01) PDF REFERENCE MANUAL
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What are the main components on the front of the device?

The front of the device includes:

SIM card / microSD card tray

Light sensor

Speaker

Front camera

Volume button

Side button

Touch screen

Fingerprint recognition sensor

Headphone jack / Multipurpose jack (USB Type-C)


What are the main components on the back of the device?

The back of the device includes:

Microphone

GPS antenna

Rear camera

NFC antenna

Flash

Main antenna

Microphone

Speaker

Air vent hole


What precautions should I take when using the device’s features like speakers, camera, and antennas?

When using the speakers, such as when playing media files or using speakerphone, do not place the device close to your ears.

Be careful not to expose the camera lens to a strong light source, such as direct sunlight. If the camera lens is exposed to a strong light source, such as direct sunlight, the camera image sensor may be damaged. A damaged image sensor is irreparable and will cause dots or spots in pictures.

If you use the device with its glass or acrylic body broken, there may be a risk of injury. Use the device only after it has been repaired at a Samsung Service Centre or an authorised service centre.

If dust or foreign materials enter the microphone, speaker, or receiver, or if these parts are covered, the device’s sound may become quiet or certain features may not work. If you attempt to remove the dust or foreign materials with a sharp object, the device may be damaged and its appearance may be affected.

Connectivity problems and battery drain may occur if you attach metallic stickers on the antenna area, attach a device cover made with metallic material, or cover the device’s antenna area with your hands or other objects while using certain features, such as calls or the mobile data connection.

If the air vent hole is covered by an accessory, such as a protective film or sticker, unwanted noises may occur during calls or media playback.

Do not cover the light sensor area with accessories, such as stickers or a cover. Doing so may cause the sensor to malfunction.


What are the functions of the hard buttons?

Side button:

When the device is off, press and hold to turn it on.

Press to turn on or lock the screen.

Press and hold to start a conversation with Bixby.

Press twice or press and hold to open the app or feature you set.

Side button + Volume Down button:

Press simultaneously to capture a screenshot.

Press and hold simultaneously to turn off the device.


How can I customise the Side button functions?

Select an app or feature to launch by pressing the Side button twice or pressing and holding the Side button.

Open Settings, tap Advanced featuresSide button, and then select an option you want.


What are the soft buttons (navigation bar)?

When you turn on the screen, the soft buttons appear at the bottom of the screen on the navigation bar. By default, they are Recents, Home, and Back.

Refer to the Navigation bar section for more information.


How do I charge the battery using wired charging?

Connect the USB cable to the USB power adapter and plug the cable into the device’s multipurpose jack to charge the battery. After fully charging, disconnect the charger from the device.


How does quick charging work?

Use a super fast charger or fast charger.

You can check the connection status of the charger by opening Settings and tapping Battery.

If fast charging does not work, open Settings, tap BatteryCharging settings, and then check if the feature you want is turned on. Also, check if the USB cable and the USB power adapter are connected properly.

You can charge the battery more quickly while the device or its screen is turned off.


How can I charge other devices using my phone’s battery?

Use the USB cable to charge another mobile device with your phone’s battery.

Connect your phone and the other device using your phone’s USB cable. A USB connector may be needed depending on the other device.

When charging starts, the battery charging icon will appear on the other device’s screen.

Note: The app selection pop-up window that appears on your phone is for data transfer. Do not select an app from the pop-up window when charging another device.


How can I reduce battery consumption?

Your device provides various options to help conserve battery power:

Optimise the device using the device care feature.

When you are not using the device, turn off the screen by pressing the Side button.

Turn on power saving mode.

Close unnecessary apps.

Turn off the Bluetooth feature when not in use.

Turn off auto-syncing of apps that need to be synced.

Decrease the backlight time.

Decrease the screen brightness.


What are the tips and precautions for charging the battery?

Use only Samsung-approved battery, charger, and cable specifically designed for your device. Incompatible battery, charger, and cable can cause serious injuries or damage to your device.

Connecting the charger improperly may cause serious damage to the device. Any damage caused by misuse is not covered by the warranty.

Use only USB Type-C cable supplied with the device. The device may be damaged if you use Micro USB cable.

If you charge the device while the multipurpose jack is wet, the device may be damaged. Thoroughly dry the multipurpose jack before charging the device.

To save energy, unplug the charger when not in use. The charger does not have a power switch, so you must unplug the charger from the electric socket when not in use to avoid wasting power. The charger should remain close to the electric socket and easily accessible while charging.

When using a charger, it is recommended to use an approved charger that guarantees the charging performance.

If the battery is completely discharged, the device cannot be turned on immediately when the charger is connected. Allow a depleted battery to charge for a few minutes before turning on the device.

If you use multiple apps at once, network apps, or apps that need a connection to another device, the battery will drain quickly. To avoid losing power during a data transfer, always use these apps after fully charging the battery.

Using a power source other than the charger, such as a computer, may result in a slower charging speed because of a lower electric current.

The device can be used while it is charging, but it may take longer to fully charge the battery.

If the device receives an unstable power supply while charging, the touch screen may not function. If this happens, unplug the charger from the device.

While charging, the device and the charger may heat up. This is normal and should not affect the device’s lifespan or performance. If the battery gets hotter than usual, the charger may stop charging.

If the device is not charging properly, take the device and the charger to a Samsung Service Centre or an authorised service centre.


What is an eSIM and how does it differ from a nano-SIM card?

To have two phone numbers or carriers for a single device, you can activate the eSIM or insert two SIM cards. An eSIM is an embedded digital SIM, unlike a physical nano-SIM card. Using both the nano-SIM card and the eSIM may result in slower data transfer speeds in some areas.

Note: eSIM may not be available depending on the region, carrier, or model. Some services that require a network connection may not be available depending on the carrier.


How do I insert a SIM or USIM card?

1. Insert the ejection pin into the hole on the tray to loosen the tray.

2. Pull out the tray gently from the tray slot.

3. Place the SIM or USIM card on the tray with the gold-coloured contacts facing upwards and gently press the SIM or USIM card into the tray to secure it.

4. Insert the tray back into the tray slot.

Precautions:

Use only a nano-SIM card.

Use caution not to lose or let others use the SIM or USIM card. Samsung is not responsible for any damages or inconveniences caused by lost or stolen cards.

Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may be damaged.

If the card is not fixed firmly into the tray, the SIM card may leave or fall out of the tray.

If you insert the tray into your device while the tray is wet, your device may be damaged. Always make sure the tray is dry.

Fully insert the tray into the tray slot to prevent liquid from entering your device.


How are cards inserted correctly in the dual SIM card tray?

The dual SIM card tray has two slots. One slot can hold Nano-SIM card 1. The second slot can hold either Nano-SIM card 2 or a microSD card. Ensure the gold contacts face upwards when placing the cards in the tray.


How do I activate an eSIM?

Open Settings and tap ConnectionsSIM managerAdd eSIM. When a mobile plan is found, follow the on-screen instructions to activate the eSIM.

If you have a QR code provided by your carrier, open Settings, tap ConnectionsSIM managerAdd eSIMScan QR code, and then scan the QR code.


How do I manage SIM cards on dual SIM models?

Open Settings and tap ConnectionsSIM manager.

SIM cards: Activate the SIM card to use and customise the SIM card settings.

eSIMs: Activate the eSIM.

Preferred SIMs: Select to use specific SIM cards for some features, such as voice calls, when two cards are activated.

Data switching: Set the device to use another SIM card for data services if the preferred SIM card cannot connect to the network. (Note: You may incur additional charges when using this feature.)

More SIM settings: Customise the call or eSIM settings.


How do I insert a microSD card?

Your device’s SD card capacity may vary, and some SD cards may not be compatible. Check the Samsung website for maximum capacity.

1. Insert the ejection pin into the hole on the tray to loosen the tray.

2. Pull out the tray gently from the tray slot.

3. Place an SD card on the tray with the gold-coloured contacts facing upwards and gently press the SD card into the tray to secure it.

4. Insert the tray back into the tray slot.

Precautions:

Use only a microSD card.

Some SD cards may not be fully compatible. Using an incompatible card may damage the device, the SD card, or the data stored in it.

Use caution to insert the SD card right-side up.

Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may be damaged.

When you remove the tray from the device, the mobile data connection will be disabled.

If the card is not fixed firmly into the tray, the SD card may leave or fall out of the tray.

If you insert the tray into your device while the tray is wet, your device may be damaged. Always make sure the tray is dry.

Fully insert the tray into the tray slot to prevent liquid from entering your device.

The device supports FAT and exFAT file systems for SD cards. If you insert a card formatted differently, the device may ask to reformat it or not recognise it. Format the SD card to use it. Contact the manufacturer or a service centre if formatting fails.

Frequent writing and erasing of data shortens the lifespan of SD cards.

When inserting an SD card, its file directory appears in the My Files → SD card folder.


How do I safely remove the SD card?

Before removing the SD card, first unmount it for safe removal.

1. Open Settings and tap Device careStorage.

2. Swipe to the left to access the SD card page.

3. Tap Unmount.

Caution: Do not remove external storage (SD card, USB storage) while the device is transferring or accessing information, or right after transferring data, to prevent data loss or damage. Samsung is not responsible for losses from misuse of external storage devices.


How do I format the SD card?

An SD card formatted on a computer may not be compatible. Format the SD card on the device.

1. Open Settings and tap Device careStorage.

2. Swipe to the left to access the SD card page.

3. Tap Format.

Important: Before formatting, back up all important data stored on the SD card. The manufacturer’s warranty does not cover data loss from user actions.


How do I turn the device on?

Press and hold the Side button for a few seconds to turn on the device.


How do I turn the device off?

1. Press and hold the Side button and the Volume Down button simultaneously. Alternatively, open the notification panel, swipe downwards, and then tap the Power icon ().

2. Tap Power off.

To restart the device, tap Restart.

Tip: You can set the device to turn off when you press and hold the Side button. Open Settings, tap Advanced featuresSide button, and then tap Power off menu under Press and hold.


How do I force restart the device if it is frozen?

If your device is frozen and unresponsive, press and hold the Side button and the Volume Down button simultaneously for more than 7 seconds to restart it.


How do I make an emergency call or check medical information?

Press and hold the Side button and the Volume Down button simultaneously, and then tap Emergency call. Alternatively, open the notification panel, swipe downwards, and then tap the Power icon () → Emergency call.

To manage your medical information and emergency contacts, open Settings and tap Safety and emergency.


What should I do during the initial setup?

When you turn on your device for the first time or after performing a data reset, follow the on-screen instructions to set up your device.

Note: If you do not connect to a Wi-Fi network, you might not be able to set up some device features during the initial setup.


How do I sign in to my Samsung account?

1. Open Settings and tap Samsung account.

Alternatively, open Settings and tap Accounts and backupManage accountsAdd accountSamsung account.

2. Sign in to your Samsung account. If you do not have a Samsung account, tap Forgot password or don’t have an account?Create account.


How do I find my Samsung account ID or reset my password?

If you forget your Samsung account ID or password, tap Forgot password or don’t have an account?Forgot ID or Forgot password on the Samsung account sign-in screen. You can find your ID or reset your password after you enter the required information.


How do I sign out of my Samsung account?

When you sign out of your Samsung account, your data, such as contacts or events, will also be removed from your device.

1. Open Settings and tap Accounts and backupManage accounts.

2. Tap Samsung accountMy profile and tap Sign out at the bottom of the screen.

3. Tap Sign out, enter your Samsung account password, and then tap OK.


How do I transfer data from my previous device using Smart Switch?

You can use Smart Switch to transfer data from your previous device to your new phone.

Open Settings and tap Accounts and backupTransfer data for device setup.

Note: This feature may not be supported on some devices or computers. Limitations apply. Visit http://www.samsung.com/smartswitch for details. Samsung takes copyright seriously. Only transfer content that you own or have the right to transfer.


How do I transfer data using a USB cable with Smart Switch?

You can connect your previous device to your new phone with the USB cable to transfer data. If you do not have the app on your previous device, download it from Galaxy Store or Play Store.

1. Connect your new phone and the previous device using your new phone’s USB cable. A USB connector may be needed depending on the previous device.

2. When the app selection pop-up window appears on your new phone, tap Smart SwitchReceive data.

3. In the previous device, tap Connect.

Your new phone will recognise the previous device and a list of data you can transfer will appear.

4. On your new phone, select an option you want, tap Next, and then follow the on-screen instructions to transfer data.

Caution: Do not disconnect the USB cable from the device when you are transferring files. Doing so may cause data loss or device damage.

Note: Transferring data increases the battery power consumption of your device. Ensure that your device is sufficiently charged before transferring data. If the battery power is low, data transfer may be interrupted.


How do I transfer data wirelessly using Smart Switch?

Transfer data from your previous device to your new phone wirelessly through Wi-Fi Direct.

1. On the previous device, open Smart Switch. If you do not have the app, download it from Galaxy Store or Play Store.

2. On your new phone, open Settings and tap Accounts and backupTransfer data for device setup.

3. Place the devices near each other.

4. On the previous device, tap Send dataWireless.

5. On your new phone, tap Receive data, select your previous device’s operating system, and then tap Wireless.

6. On the previous device, tap Connect.

7. On your new phone, select an option you want, tap Next, and then follow the on-screen instructions to transfer data.


How do I back up and restore data using external storage with Smart Switch?

Transfer data using external storage, such as a microSD card.

1. Back up data from your previous device to external storage.

2. Insert or connect the external storage device to your phone.

3. On your phone, open Settings and tap Accounts and backupExternal storage transfer.

4. Select the backup data under Restore from.

5. Select an option you want, tap Next, and then follow the on-screen instructions to transfer data.


How do I transfer backup data from a computer using Smart Switch?

Back up data from your previous device to a computer and import the data to your new phone.

1. On the computer, visit http://www.samsung.com/smartswitch to download Smart Switch.

2. On the computer, open Smart Switch.

(If your previous device is not a Samsung device, back up data to a computer using an app provided by the device’s manufacturer. Then, skip to the fifth step.)

3. Connect your previous device to the computer using the device’s USB cable.

4. On the computer, follow the on-screen instructions to back up data from the device. Then, disconnect your previous device from the computer.

5. Connect your new phone to the computer using the USB cable.

6. On the computer, follow the on-screen instructions to transfer data to your new phone.


How do I control the touch screen?

Tapping: Tap the screen.

Touching and holding: Touch and hold the screen for approximately 2 seconds.

Dragging: Touch and hold an item and drag it to the target position.

Swiping: Swipe upwards, downwards, to the left, or to the right.

Double tapping: Double tap the screen.

Spreading and pinching: Spread two fingers apart or pinch on the screen.

Precautions:

Do not allow the touch screen to come into contact with other electrical devices. Electrostatic discharges can cause the touch screen to malfunction.

To avoid damaging the touch screen, do not tap it with anything sharp or apply excessive pressure to it with your fingertips or other object.

It is recommended not to use fixed graphics on part or all of the touch screen for extended periods. Doing so may result in afterimages (screen burn-in) or ghosting.

The device may not recognise touch inputs close to the edges of the screen, which are outside of the touch input area.


What are the functions of the navigation bar buttons?

The soft buttons appear on the navigation bar at the bottom of the screen. Their functions can change based on the current app or context.

Button Function
Recents (III) Tap to open the list of recent apps.
Home (O)

Tap to return to the Home screen.

Touch and hold to open the Google Assistant app.

Back (<) Tap to return to the previous screen.

How can I hide the navigation bar?

Hide the navigation bar to check files or use apps on a wider screen.

Open Settings, tap DisplayNavigation bar, and then tap Swipe gestures under Navigation type. The navigation bar will be hidden, and gesture hints will appear.

Tap More options and select an option you want (e.g., Swipe from bottom, Swipe from sides and bottom).

If you want to hide the gesture hints at the bottom of the screen, tap the Gesture hint switch to turn it off.


How do I switch between the Home screen and Apps screen?

The Home screen is the starting point for accessing device features, displaying widgets, shortcuts, etc. The Apps screen displays icons for all apps.

On the Home screen, swipe upwards to open the Apps screen.

To return to the Home screen, swipe upwards or downwards on the Apps screen. Alternatively, tap the Home button or the Back button.

Optional: You can add an Apps button to the Home screen. Touch and hold an empty area on the Home screen, tap Settings, and turn on the Show Apps screen button on Home screen switch. The Apps button will appear at the bottom of the Home screen.


How do I edit the Home screen?

On the Home screen, touch and hold an empty area, or pinch your fingers together to access editing options.

Adding panels: Swipe to the left, and then tap +.

Moving panels: Drag a panel preview to a new location.

Deleting panels: Tap the trash icon () on the panel.

Other options:

Wallpaper and style: Change wallpaper settings for Home and locked screens.

Themes: Change the device’s theme (colours, icons, wallpapers).

Widgets: Add small apps that provide information and access on the Home screen. Select a widget and tap Add.

Settings: Configure Home screen settings, like screen layout.


How can I display all apps on the Home screen instead of using a separate Apps screen?

On the Home screen, touch and hold an empty area, then tap SettingsHome screen layoutHome screen onlyApply.


How do I use Finder to search for content?

1. On the Apps screen, tap Search (Finder).

2. Enter a keyword. Apps and content on your device will be searched.

If you tap the search icon (Q) on the keyboard, you can search for more content.


How do I move items on the Home or Apps screen?

Drag an item to a new location. To move it to another panel, drag it to the side of the screen.

To select and move multiple items together, touch and hold an item, tap Select, choose the items, and then drag them.

To add an app shortcut to the Home screen, touch and hold the app icon on the Apps screen, then tap Add to Home.

You can move frequently used apps to the shortcuts area at the bottom of the Home screen.


How do I create folders?

On the Home screen or the Apps screen, drag an app over another app. A new folder containing the selected apps will be created.

Tap Folder name and enter a name.

Adding more apps: Tap + in the folder, tick the apps to add, and tap Done. You can also drag an app into the folder.


How do I manage apps within a folder?

Moving apps from a folder: Drag an app out of the folder to a new location.

Deleting a folder: Touch and hold a folder, then tap Delete folder. Only the folder will be deleted; the apps inside will be relocated to the Apps screen.


How do I use the Edge panel?

Access your favourite apps and features from the Edge panels.

Drag the Edge panel handle towards the centre of the screen to open it.

If the Edge panel handle is not visible, open Settings, tap Display, and then tap the Edge panels switch to turn it on.


How do I lock and unlock the screen?

Pressing the Side button turns off the screen and locks it. The screen also turns off and locks automatically after a specified period of inactivity.

To unlock, swipe in any direction when the screen turns on.

If the screen is off, press the Side button or double tap the screen to turn it on.


How do I change the screen lock method?

To change the screen lock method, open Settings, tap Lock screen and AODScreen lock type, and then select a method (e.g., pattern, PIN, password, biometric).

Setting a secure lock method protects your personal information. After setting it, the device will require the unlock code whenever unlocking.

Optional: You can set the device to perform a factory data reset after multiple incorrect unlock attempts. Open Settings, tap Lock screen and AODSecure lock settings, unlock the screen, and then tap the Auto factory reset switch to turn it on.


What do the common indicator icons on the status bar mean?

IconMeaning
No signal
Signal strength
RRoaming (outside of normal service area)
G / GPRS network connected
E / EDGE network connected
3G / UMTS network connected
H / HSDPA network connected
H+ / HSPA+ network connected
4G / LTE / LTE network connected
5G / 5G network connected
5G / LTE network connected in LTE network that includes the 5G network
Wi-Fi connected
*Bluetooth feature turned on
Location services being used
Call in progress
Missed call
New text or multimedia message
Alarm turned on
/Mute mode / Vibration mode
Flight mode turned on
AError occurred or caution required
/Battery charging / Battery power level

Note:

The status bar may not appear at the top of the screen in some apps. To display it, drag down from the top of the screen.

Some indicator icons appear only when you open the notification panel.

The indicator icons may appear differently depending on the carrier or model.


How do I use the notification panel?

When you receive new notifications, indicator icons appear on the status bar. To see more information, open the notification panel by dragging the status bar downwards.

To close the notification panel, swipe upwards on the screen.

Functions on the notification panel include:

Quick settings: Access common settings.

Open Settings: Access the full Settings menu.

Device control / Media output: Control connected devices and media.

Brightness adjustment: Adjust the screen brightness.

Notification details: Check details and perform actions.

Clear all notifications: Dismiss all notifications.

Access notification settings: Manage notification preferences.


How do I use the quick settings panel?

Swipe downwards on the notification panel to open the full quick settings panel.

Tap each button to turn the specific feature on or off.

To access more detailed settings for a feature, tap the button’s text or touch and hold the button.

To edit the quick setting buttons, tap Edit.


How do I control media playback from the notification panel?

Control media playing on your phone and connected nearby devices.

1. Open the notification panel and tap Media output.

2. Tap the icons on the controller to control the playback.


How do I control nearby devices from the notification panel?

Launch and control nearby connected devices and frequently used SmartThings devices and scenes.

1. Open the notification panel and tap Device control.

Nearby connected devices and SmartThings devices and scenes will appear.

2. Select a nearby device or a SmartThings device to control it, or select a scene to launch it.


How do I capture a screenshot?

Use one of the following methods. Captured screenshots are saved in the Gallery.

Method 1) Button capture: Press the Side button and the Volume Down button simultaneously.

Method 2) Swipe capture: With the edge of your hand, swipe your hand to the left or right across the screen.

Notes:

Screenshot capture is not possible while using some apps and features.

If swipe capture is not turned on, open Settings, tap Advanced featuresMotions and gestures, and then tap the Palm swipe to capture switch to turn it on.

After capturing, use the toolbar options at the bottom:

Scroll capture (): Capture current and hidden content on a long page (like a webpage). Tap the icon to scroll down and capture more.

Draw/Crop (): Write/draw on the screenshot or crop it. Cropped area is saved in Gallery.

Tag (#): Add tags. Search screenshots by tag using Q in Gallery.

Share (<): Share the screenshot.

If the toolbar is not visible, open SettingsAdvanced featuresScreenshots and screen recordings, and turn on the Show toolbar after capturing switch.


How do I record the screen?

1. Open the notification panel, swipe downwards, and then tap Screen recorder ().

2. Select a sound setting and tap Start recording. Recording starts after a countdown.

To write or draw on the screen during recording, tap the pencil icon ().

To record the screen with a video overlay of yourself (using the front camera), tap the person icon ().

3. When finished, tap the stop icon (). The video is saved in the Gallery.

To change screen recorder settings, open SettingsAdvanced featuresScreenshots and screen recordings.


How do I use the keyboard to enter text?

A keyboard appears automatically when you enter text.

Common keyboard functions:

Access more keyboard functions (e.g., settings, clipboard, emojis).

Enter uppercase. Tap twice for all caps.

Delete a preceding character.

Enter symbols.

Break to the next line.

Enter a space.

Note: Text entry may not be supported in some languages. Change the input language if needed.


How do I change the keyboard input language?

Tap the settings icon () on the keyboard → Languages and typesManage input languages and select the languages to use. When you select two or more languages, you can switch between them by tapping the language key ().


How do I use the keyboard button on the navigation bar?

Tap the keyboard button on the navigation bar to change the text input method.

To change the button itself, touch and hold it and select an option:

Microphone icon (): Enter text by voice.

Keyboard icon (): Change the keyboard. If this icon doesn’t appear, touch and hold the microphone icon () and tap Input method.

If the keyboard button doesn’t appear on the navigation bar, open SettingsGeneral managementKeyboard list and default, and turn on the Keyboard button on navigation bar switch.


What are the additional keyboard functions?

Emoji/Sticker icon (): Enter emojis, stickers, and more, including AR emoji stickers.

Translate icon (): Translate text and enter it.

Clipboard icon (): Add an item from the clipboard.

Settings icon (): Change keyboard settings.

Tap ••• to access more functions:

One-handed mode icon (): Switch to one-handed operation mode.

Keyboard mode icon (): Change the keyboard mode.

Text recognition icon (T): Recognise text from documents or images and enter it.

Edit icon (+): Edit the keyboard function list.

Note: Some features may not be available depending on the carrier or model.


How do I copy and paste text?

1. Touch and hold over the text you want to copy.

2. Drag the handles ( or ) to select the desired text, or tap Select all.

3. Tap Copy or Cut. The selected text is copied to the clipboard.

4. Touch and hold where you want to insert the text and tap Paste.

To paste text previously copied, tap Clipboard and select the text.


How do I extract text from images?

While using apps like Gallery or Camera, you can extract text from images.

Example using the Gallery app:

1. While viewing an image in the Gallery app, tap the text extraction icon (T). This icon only appears if text is detected.

2. Select an area to extract text.

3. Select an option (e.g., Copy, Select all, Share).


How do I install apps from the Galaxy Store?

Purchase and download apps, including those specialised for Samsung Galaxy devices.

Open the Store app. Browse apps by category or tap the search icon (Q) to search for a keyword.

Note: This app may not be available depending on the carrier or model.

To change auto-update settings, tap Menu → Settings icon () → Auto update apps, and select an option.


How do I install apps from the Play Store?

Purchase and download apps.

Open the Play Store app. Browse apps by category or search for apps by keyword.

To change auto-update settings, tap your account icon, tap SettingsNetwork preferencesAuto-update apps, and then select an option.


How do I uninstall or disable apps?

Touch and hold an app icon and select an option:

Uninstall: Uninstall downloaded apps.

Disable: Disable selected default apps that cannot be uninstalled.

Note: Some apps may not support the disable feature.


How do I enable disabled apps?

Open Settings, tap Apps → Filter icon () → DisabledOK, select an app, and then tap Enable.


How do I manage app permissions?

Some apps need permission to access device information to function correctly.

To access settings for a specific app: Open SettingsApps. Select the app and tap Permissions. Check the list and change permissions.

To manage permissions by category: Open SettingsApps → More options () → Permission manager. Select an item (permission type) and select an app to manage its permission.

Note: If you don’t grant permissions, basic features of the apps might not function properly.


How do I make a phone call?

1. Open the Phone app and tap Keypad.

2. Enter a phone number.

3. Tap the call icon () to make a voice call, or tap the video call icon () or () to make a video call.

On the keypad screen, you can also:

Add the number to contacts (+).

Search for a contact (Q).


How do I make calls from call logs or the contacts list?

Open the Phone app, tap Recents or Contacts, and then swipe to the right on a contact or phone number to make a call.

If this feature is turned off, tap SettingsOther call settings, and then tap the Swipe to call or text switch to turn it on.


How do I use speed dial?

Set up speed dial: Open the Phone app, tap KeypadSpeed dial numbers, select a speed dial number, and add a phone number.

Make a speed dial call: Touch and hold a speed dial number on the keypad. For numbers 10 and up, tap the first digit(s), then touch and hold the last digit. (Example: for 123, tap 1, tap 2, touch and hold 3).


How do I make an international call?

1. Open the Phone app and tap Keypad.

2. Touch and hold 0 until the + sign appears.

3. Enter the country code, area code, and phone number, and then tap the call icon ().


How do I answer or reject incoming calls?

Answering a call: When a call comes in, drag the answer icon () outside the large circle.

Rejecting a call: When a call comes in, drag the reject icon () outside the large circle.

Reject with a message: Drag the Send message bar upwards and select a message to send.

To create custom rejection messages: Open the Phone app, tap SettingsQuick decline messages, enter a message, and tap +.


How do I block phone numbers?

Block calls from specific numbers added to your block list.

Open the Phone app, tap SettingsBlock numbers, and then select contacts or phone numbers to add to the list.

When blocked numbers call, you won’t receive notifications, but the calls will be logged.

You can also block calls from unknown numbers (people who don’t show caller ID) by tapping the Block calls from unknown numbers switch on.


What options are available during a call?

Add call: Dial a second call (first call on hold).

Hold call: Put the current call on hold.

Video call: Switch to a video call.

Bluetooth: Switch audio to a connected Bluetooth headset.

Speaker: Turn speakerphone on/off (keep device away from ears).

Mute: Turn off your microphone.

Keypad / Hide: Open or close the keypad.

End call icon (): End the current call.

Video call icon (): (During video call) Switch to a voice call.

Auto framing icon (): (During video call) Automatically adjust angle and zoom by tracking people.

Lock icon (): (During video call) Lock the screen.

Effects: (During video call) Apply various effects.

Ratio icon (): (During video call) Change the screen ratio.

Camera: (During video call) Turn your camera off.

Switch: (During video call) Switch between front and rear cameras.

Note: Some features may not be available depending on the carrier or model.


How do I create a new contact?

1. Open the Contacts app and tap +.

2. Select a storage location (e.g., Phone, SIM, Google account).

3. Enter contact information and tap Save.


How do I import contacts?

Add contacts by importing them from other storage locations.

1. Open the Contacts app and tap Manage contactsImport contacts.

2. Follow the on-screen instructions to import contacts.


How do I sync contacts with web accounts?

Sync device contacts with online contacts saved in your web accounts (e.g., Samsung account).

1. Open Settings, tap Accounts and backupManage accounts and select the account to sync.

2. Tap Sync account and tap the Contacts switch to turn it on.


How do I search for contacts?

Open the Contacts app. Tap the search icon (Q) at the top of the contacts list and enter search criteria.

Tap the contact. Then take one of the following actions:

Voice call icon (): Make a voice call.

Message icon (): Compose a message.

Video call icon (): Make a video call.

Email icon (): Compose an email.


How do I delete contacts?

Delete multiple contacts:

1. Open the Contacts app and tap Edit.

2. Select contacts and tap Delete.

Delete a single contact:

Tap a contact from the list, tap MoreDelete.


How do I share contacts?

Share contacts with others using various sharing options.

1. Open the Contacts app and tap Edit.

2. Select contacts and tap Share.

3. Select a sharing method.


How do I create contact groups?

Add groups (e.g., family, friends) and manage contacts by group.

1. Open the Contacts app and tap GroupsCreate group.

2. Follow the on-screen instructions to create a group.


How do I merge duplicate contacts?

If your contacts list has duplicates, merge them into one entry.

1. Open the Contacts app and tap Manage contactsMerge contacts.

2. Tick the contacts to merge (or select all suggestions) and tap Merge.


How do I send messages?

Send and check messages by conversation. Roaming charges may apply.

1. Open the Messages app and tap the compose icon ().

2. Add recipients and enter a message.

To record and send a voice message, touch and hold the microphone icon () and speak. (Recording icon appears only when the input field is empty).

3. Tap the send icon () to send the message.

You can also attach files or add emojis/stickers.


How do I check messages?

1. Open the Messages app and tap Conversations.

2. On the messages list, select a contact or phone number to view the conversation.

To reply, tap the message input field, enter a message, and tap the send icon ().

To adjust font size, spread two fingers apart or pinch on the screen within the conversation.


How do I sort messages?

You can sort messages by category.

Open the Messages app and tap Conversations+.

If the category option does not appear, tap Settings and tap the Conversation categories switch to turn it on.


How do I delete messages?

Touch and hold a message to select it, then tap Delete.


How do I change message settings?

Open the Messages app, tap Settings. Here you can block unwanted messages, change notification settings, and more.


What is the proper etiquette for using the camera?

Do not take pictures or record videos of other people without their permission.

Do not take pictures or record videos where legally prohibited.

Do not take pictures or record videos in places where you may violate other people’s privacy.


How do I take pictures with the camera?

1. Open the Camera app. (You can also open it by pressing the Side button twice or dragging the camera icon () on the locked screen).

Note: Some camera features are unavailable when opened from the locked screen or when the screen is off with a screen lock set. The camera shuts off automatically when unused. Some methods may depend on the carrier or model.

2. Tap the image on the preview screen where the camera should focus. Drag the adjustment bar (appears near the focus frame) to adjust brightness.

3. Tap the shutter button () to take a picture.

To change shooting modes (e.g., PHOTO, VIDEO, PORTRAIT), drag the modes list left or right, or swipe left/right on the preview screen.


What are some important notes about using the camera?

The preview screen may vary depending on the shooting mode and camera used.

Focus may not be clear if the subject is close. Take pictures/videos from a good distance.

If pictures appear blurry, clean the camera lens and try again.

Ensure the lens is not damaged or contaminated, as this can affect high-resolution modes.

The device has a wide-angle lens. Minor distortion may occur in wide-angle shots but doesn’t indicate performance problems.

Maximum video recording capacity depends on the resolution.

Camera fogging or condensation can occur with sudden temperature changes. Avoid such conditions. If fogging occurs, let the camera dry naturally at room temperature before use.


How do I use the zoom features?

While using the rear camera, select a zoom icon (e.g., .5x, 1x, 2x) on the preview screen.

Tap a zoom icon to see a zoom level list for more options.

To adjust zoom more precisely, drag the zoom icon/level list, pinch, or spread two fingers apart on the preview screen.


How do I lock the focus (AF) and exposure (AE)?

Lock focus or exposure on a selected area to prevent automatic adjustments due to changes in subjects or lighting.

Touch and hold the area to focus on. An AF/AE frame will appear, and the setting will be locked, remaining locked even after taking a picture.

Note: This feature may not be available in all shooting modes.


How can I use the camera shutter button for different actions?

Record video: Touch and hold the shutter button.

Take burst shots: Swipe the shutter button towards the edge of the screen and hold it.

Create GIF: In camera settings (tap on preview screen → Swipe Shutter button to), select Create GIF. Then swipe the shutter button to create a GIF.

Floating Shutter button: Add an extra shutter button you can move anywhere on the screen. On the preview screen, tap Settings icon () → Shooting methods and turn on the Floating Shutter button switch.


What are the common options available in the current shooting mode?

On the preview screen, use these options (availability varies by mode):

Flash (): Turn flash on or off.

Timer (): Set delay before taking a picture.

Aspect ratio (e.g., 3:4): Select aspect ratio for pictures.

Resolution (e.g., 12M): Select resolution for pictures.

Motion photo (): Turn motion photo on/off (records short video clip before shot).

Super steady (): Turn video stabilisation on/off.

Hyperlapse time (): Change recording time for hyperlapse videos.

Hyperlapse frame rate (AUTO): Select frame rate for hyperlapse videos.

Video aspect ratio (e.g., 9:16): Select aspect ratio for videos.

Video resolution (e.g., FHD 30): Select resolution for videos.

Filter/Beauty effects (): Apply filter or beauty effects.

Metering (): Select metering method (Centre-weighted, Matrix, Spot).

Colour tone (): Adjust colour tone.

Food mode focus (): (FOOD mode) Focus on subject, blur outside frame.

Food mode temperature (): (FOOD mode) Adjust colour temperature.

Dual Rec saving (): (DUAL REC mode) Change saving option.

Dual Rec screen (): (DUAL REC mode) Change the screen layout.

Single Take options (): Customise options for Single Take shots.

Note: Available options vary by model and shooting mode.


How do I use Photo mode?

In Photo mode, the camera automatically adjusts settings based on surroundings.

On the shooting modes list, tap PHOTO and tap the shutter button () to take a picture.


How do I change the photo resolution?

You can take high-resolution pictures.

In the shooting options on the preview screen, tap the resolution indicator (e.g., 12M) to change the resolution, then take a picture.

Note: The available resolutions may vary depending on the model.


How do I use Shot suggestions?

The camera suggests ideal composition by recognising the subject’s position and angle.

On the preview screen, tap the settings icon () and tap the Shot suggestions switch to turn it on.

1. On the shooting modes list, tap PHOTO. A guide will appear.

2. Point the guide at the subject. The camera recognises composition, and a recommended composition guide appears.

3. Move the device until the guide matches the recommended composition (it turns yellow).

4. Tap the shutter button () to take the picture.


How do I take selfies?

Use the front camera for self-portraits.

1. On the preview screen, swipe upwards or downwards, or tap the switch camera icon () to switch to the front camera.

2. Face the front camera lens.

To take wide-angle selfies, tap the wide-angle icon ().

3. Tap the shutter button () to take a picture.


How do I apply filter and beauty effects?

Select filter effects and modify facial features (like skin tone or face shape) before taking a picture.

1. On the preview screen, tap the effects icon ().

2. Select the desired effects and take a picture.

If you tap +, you can download more filters from Galaxy Store or create your own filter using an image with a colour tone you like from Gallery.


How do I record videos?

In Video mode, the camera automatically adjusts settings.

1. On the shooting modes list, tap VIDEO and tap the record button () to start recording.

To switch between front and rear cameras while recording, swipe up/down on the preview screen or tap the switch camera icon ().

To capture an image from the video while recording, tap the capture icon ().

2. Tap the stop button () to stop recording.

Note: Optical zoom may not work in low-light environments.


How do I use Super steady video stabilisation?

Use the Super steady feature for smoother videos when there’s a lot of shaking.

Tap VIDEO on the shooting modes list, tap the Super steady icon () in the shooting options to turn it on, and then record a video.


How do I use the auto framing feature in videos?

Set the device to automatically change the shooting angle and zoom by recognising and tracking people while recording videos.

On the shooting modes list, tap VIDEO, tap the auto framing icon () to turn it on, and then record a video.


How do I use Dual rec mode on my Galaxy A55 5G?

Dual rec mode allows you to record videos with two cameras at the same time. You can save the videos of each camera separately and edit them, or play them in split view or picture-in-picture view.

1. On the shooting modes list, tap MORE → DUAL REC.

• To save the videos of each camera separately, tap the separate save icon.

• To change the screen layout (e.g., split view, picture-in-picture), tap the change screen icon.

2. Tap the record button (red circle) to start recording a video.

3. Tap the stop button (black square) to stop recording the video.

The on-screen controls allow you to change the saving option and change the screen layout during recording. The picture-in-picture window shows the feed from the second camera.


How do I use Portrait mode to take pictures with a blurred background?

By using Portrait mode, you can take pictures where the background is blurred and the subject stands out clearly.

1. On the shooting modes list, tap PORTRAIT.

2. Tap the effect strength icon and drag the background blur adjustment bar to adjust the blur level.

3. When Ready appears on the preview screen, tap the shutter button to take a picture.


When might the background blur not be applied properly in Portrait mode?

The background blur may not be applied properly in the following conditions:

• The device or the subject is moving.

• The subject is thin or transparent.

• The subject has a similar colour to the background.

• The subject or background is plain.


What are the tips for using Portrait mode effectively?

• Use this feature in a place that has sufficient light.


How do I use Fun mode to take pictures or record videos with effects?

Take pictures or record videos with various effects using Fun mode.

1. On the shooting modes list, tap FUN.

2. Select an effect.

3. Tap the effect button to take a picture.

To record a video, touch and hold the effect button.


How do I use Pro mode or Pro video mode?

Capture pictures or videos while manually adjusting various shooting options, such as exposure value and ISO value.

On the shooting modes list, tap MORE → PRO or PRO VIDEO. Select options and customise the settings, and then tap the shutter button to take a picture or tap the record button to record a video.


What shooting options are available in Pro mode / Pro video mode?

• Reset icon: Reset the settings.

• ISO: Select an ISO value. This controls camera light sensitivity. Low values are for stationary or brightly lit objects. Higher values are for fast-moving or poorly lit objects. However, higher ISO settings can result in noise in pictures or videos.

• SPEED: Adjust the shutter speed. A slow shutter speed allows more light in, so the picture or video becomes brighter. This is ideal for pictures or videos of scenery or pictures or videos taken at night. A fast shutter speed allows less light in. This is ideal for capturing pictures or videos of fast-moving subjects.

• EV: Change the exposure value. This determines how much light the camera’s sensor receives. For low-light situations, use a higher exposure.

• FOCUS: Change the focus mode. Drag the adjustment bar to manually adjust the focus.

• WB: Select an appropriate white balance, so images have a true-to-life colour range. You can set the colour temperature.


How can I separate the focus area and the exposure area in Pro mode / Pro video mode?

You can separate the focus area and the exposure area.

Touch and hold the preview screen. The AF/AE frame will appear on the screen. Drag the frame to the area where you want to separate the focus area and the exposure area.


How do I use Single take mode?

Take various pictures and videos in one shot. Your device automatically selects the best shot and creates pictures with filters or videos with certain sections repeated.

1. On the shooting modes list, tap MORE → SINGLE TAKE.

2. Tap the shutter button to capture the scene you want.

3. Tap the preview thumbnail on the preview screen or open the Gallery app and select the file.

To check other results, tap the multiple results icon. To save the results individually, touch and hold an item, tick the items you want, and then tap the download icon (↓).


How do I use Night mode to take pictures in low-light conditions?

Take a picture in low-light conditions, without using the flash. When you use a tripod, you can get brighter and steadier results.

1. On the shooting modes list, tap MORE → NIGHT.

2. Tap the shutter button and hold your device steady until shooting is complete.


How do I use Food mode to take pictures of food with vibrant colors?

Take pictures of food with more vibrant colours.

1. On the shooting modes list, tap MORE → FOOD.

A frame will appear on the screen and the area outside the frame will be blurred.

2. To resize the frame, drag a corner of the frame.

Tap the area you want or drag the frame to move it.

3. Tap the temperature icon and drag the adjustment bar to adjust the colour temperature.

4. Tap the shutter button to take a picture.


How do I use Panorama mode to create a wide scene picture?

Using panorama mode, take a series of pictures and then stitch them together to create a wide scene.

1. On the shooting modes list, tap MORE → PANORAMA.

2. Tap the shutter button and move the device slowly in one direction.

Keep the image within the frame on the camera’s viewfinder. If the preview image is out of the guide frame or you do not move the device, the device will automatically stop taking pictures.

3. Tap the stop button to stop taking pictures.

Tip: Avoid taking pictures of indistinct backgrounds, such as an empty sky or a plain wall.


How do I use Macro mode to take pictures of subjects at close range?

Take pictures of subjects at close range.

On the shooting modes list, tap MORE → MACRO.


How do I use Super Slow-mo mode?

Super slow motion is a feature that records a quickly passing moment slowly so that you can appreciate it later.

1. On the shooting modes list, tap MORE → SUPER SLOW-MO and tap the record button to record a video.

The device will capture the moment in super slow motion and save it as a video.

2. On the preview screen, tap the preview thumbnail.

To edit the super slow motion section, tap the edit icon (scissors) and drag the section editing bar (defined by start and end brackets) to the left or right.

Tip: Use this feature in a place that has sufficient light. When recording a video indoors with insufficient or poor lighting, the screen may appear dark or be grainy. The screen may flicker in certain lighting conditions, such as in places with fluorescent lighting.


How do I use Slow motion mode?

Record a video for viewing it in slow motion. You can specify sections of your videos to be played in slow motion.

1. On the shooting modes list, tap MORE → SLOW MOTION and tap the record button to record a video.

2. When you are finished recording, tap the stop button.

3. On the preview screen, tap the preview thumbnail.

The fast section of the video will be set as a slow motion section and the video will start playing. Up to two slow motion sections will be created based on the video.

To edit the slow motion section, tap the edit icon (scissors) and drag the section editing bar (defined by start and end brackets) to the left or right.

You can change the playback speed using the provided controls (e.g., 1/8x).


How do I use Hyperlapse mode to record fast-motion videos?

Record scenes, such as passing people or cars, and view them as fast-motion videos.

1. On the shooting modes list, tap MORE → HYPERLAPSE.

2. Tap AUTO and select a frame rate option.

• If you set the frame rate to AUTO, the device will automatically adjust the frame rate according to the changing rate of the scene.

• If you want to record star trails, set the frame rate to +300x and tap the star trail icon.

3. Tap the record button to start recording.

4. Tap the stop button to finish recording.


How do I customise camera settings?

On the preview screen, tap the settings icon (cogwheel). Some options may not be available depending on the shooting mode.


What are the Intelligent features available in camera settings?

• Scene optimiser: Set the device to adjust the colour settings and apply the optimised effect automatically depending on the subject or scene.

• Scan documents and text: Display a button (+) to scan documents and text detected with the rear camera.

• Scan QR codes: Set the device to scan QR codes from the preview screen.

• Shot suggestions: Set the device to suggest the ideal composition for the picture by recognising the position and angle of your subject.


What settings are available for Pictures in the camera?

• Swipe Shutter button to: Select an action to perform when you swipe the camera button to the edge of the screen and hold it.

• Watermark: Add a watermark when taking pictures.

• High efficiency pictures: Take pictures in the High Efficiency Image Format (HEIF).


What settings are available for Selfies in the camera?

• Save selfies as previewed: Set the device to save pictures as they appear on the preview screen when taken with the front camera without flipping them.

• Swipe up/down to switch cameras: Turn on this feature to switch cameras by swiping upwards or downwards on the preview screen.


What settings are available for Videos in the camera?

• Auto FPS: Set the device to record brighter videos in low-light conditions by automatically optimising the frame rate.

• Video stabilisation: Turn on anti-shake to reduce or eliminate blurry image resulting from camera shake while recording a video.

• Advanced video options: Set the device to use an advanced recording option.

– High efficiency videos: You can record videos in the High Efficiency Video Codec (HEVC) format. Your HEVC videos will be saved as compressed files to conserve the device’s storage.

– 360 audio recording: You can record more immersive 3D sound videos using Bluetooth headphones that support the 360 audio recording feature.


What are the precautions for High efficiency videos (HEVC)?

• You might not be able to play the HEVC videos on other devices or share them online.

• You cannot record videos in the HEVC format in some shooting modes.


What General camera settings are available?

• Auto HDR: Take pictures with rich colours and reproduce details even in bright and dark areas.

• Grid lines: Display viewfinder guides to help composition when selecting subjects.

• Location tags: Attach a GPS location tag to the picture.


What should I know about Location tags?

• GPS signal strength may decrease in locations where the signal is obstructed, such as between buildings or in low-lying areas, or in poor weather conditions.

• Your location may appear on your pictures when you upload them to the internet. To avoid this, turn off the location tag setting.


What other camera settings can be customized?

• Shooting methods: Select additional shooting methods for taking a picture or recording a video.

• Settings to keep: Keep the last settings you used, such as the shooting mode, when you open the camera.

• Storage location: Select a storage location. This feature will appear when you insert an SD card.

• Vibration feedback: Set the device to vibrate in certain situations, such as when you tap the camera button.

• Show Snapchat Lenses in Fun mode: Set the device to take pictures or record videos with various effects using unique Snapchat Lenses.


What Privacy settings are available for the Camera app?

• Permissions: Access the permissions required to use the Camera app.

• Reset settings: Reset the camera settings.

• About Camera: Check the Camera app version and legal information.

• Contact us: Ask questions or check out the frequently asked questions.

Note: Some features may not be available depending on the model.


What is the Gallery app used for?

Access images and videos stored in your device. You can also manage images and videos by album or create stories.


How do I use the Gallery app?

Open the Gallery app. The main screen displays your pictures and videos. You can use the following options:

• Search icon (Q): Search for images and videos.

• More options icon (:): Access additional options.

• Sync icon (cloud): Sync images and videos.

At the bottom, you can switch between Pictures, Albums, and Stories views.


How do I view images in the Gallery app?

Open the Gallery app and select an image. To view other files, swipe to the left or right on the screen.

While viewing an image, you have options to:

• Modify the image (pencil icon).

• Add the image to favourites (heart icon).

• Check details and additional features (i icon).

• Delete the image (trash can icon).

• Share the image with others (share icon).

• Access More options (:).

• Use Bixby Vision (eye icon).

• View the content on a large screen using the Smart View feature (screen share icon).

An image and video thumbnail strip may appear at the bottom.


How can I remaster (enhance) images in the Gallery?

You can enhance dull, blurry, and low-resolution images.

1. Open the Gallery app and select an image.

2. Tap the More options icon (i) → Remaster.

You can check the before and after comparison.

3. Tap Save to save the remastered image.


How do I crop an enlarged image in the Gallery?

1. Open the Gallery app and select an image.

2. Spread two fingers apart on the area you want to save to enlarge it, and then tap the crop icon (usually appears in a corner or as a button).

The cropped area will be saved as a file, often indicated by a saved image thumbnail.


How do I view videos in the Gallery app?

Open the Gallery app and select a video to play. To view other files, swipe to the left or right on the screen.

To use more options during playback, tap the screen, then tap the More options icon (:) → Open in Video player.


What controls are available in the Video player?

• Smart View icon: View the content on a large screen.

• Skip previous / Rewind: Tap to skip to the previous video. Touch and hold to rewind.

• Playback bar: Drag to rewind or fast-forward.

• Capture icon: Capture the current screen.

• GIF icon: Create a GIF.

• Ratio icon: Change the screen ratio.

• CC icon: Configure the caption settings.

• More options icon (:): Access more options.

• Skip next / Fast-forward: Tap to skip to the next video. Touch and hold to fast-forward.

• Pause/Resume icon: Pause and resume playback.

• Lock icon: Lock the playback screen.

• Rotate icon: Rotate the screen.

• Speed icon (e.g., 1x): Change the playback speed.

• Pop-up player icon: Switch to the pop-up video player.


How do I adjust brightness and volume while viewing videos?

Drag up or down on the left side of the playback screen to adjust the brightness, or drag up or down on the right side of the playback screen to adjust the volume.


How do I rewind or fast-forward videos?

To rewind or fast-forward, swipe to the left or right on the playback screen. Alternatively, drag the playback bar.


How do I create albums in the Gallery?

Create albums and sort your images and videos.

1. Open the Gallery app and tap Albums → + → Album to create an album.

2. Select the images or videos you want to copy or move them to an album.


How are Stories created in the Gallery app?

When you capture or save images and videos, the device will read their date and location tags, sort the images and videos, and then create stories automatically.


How do I view and manage Stories in the Gallery?

Open the Gallery app, tap Stories, and then select a story. If you tap the More options icon (:), you can use various options, such as changing the story title.


How can I create Stories manually in the Gallery?

If you tap More options (:) → Create story on the stories list, you can create stories manually.


How do I sync images and videos with the cloud using the Gallery app?

Open the Gallery app, tap the sync icon (cloud), and then follow the on-screen instructions to complete the sync. When the Gallery app and the cloud are synced, the icon will change (e.g., to a synced cloud icon).

While syncing, pictures and videos you take will also be saved in the cloud. You can access images and videos saved in the cloud in your Gallery app and from other devices.


Which cloud storage can I use for Gallery sync?

When you connect your Samsung account and Microsoft account, you can set the cloud storage as Microsoft OneDrive.


How do I delete images, videos, or stories from the Gallery?

Open the Gallery app, touch and hold an image, a video, or a story to delete, and then tap Delete.


How does the recycle bin work in the Gallery app?

You can keep the deleted images and videos in the recycle bin. The files will be deleted after a certain period.


How do I access the recycle bin in the Gallery?

To access files in the recycle bin, open the Gallery app and tap Menu (≡) → Recycle bin.


What is AR Zone?

AR Zone provides you AR related features. Choose a feature and capture fun pictures or videos.


How do I launch AR Zone?

Use the following methods to launch AR Zone:

• Open the Camera app and tap MORE → AR ZONE.

• If you added the app icon to the Apps screen, open the AR Zone app.

Note: Some features may not be available depending on the carrier or model.


What is AR Emoji Studio?

Create emojis any way you want and have fun using them in various features.


How do I create an AR Emoji using AR Emoji Studio?

1. Open the AR Zone app and tap AR Emoji Studio.

2. You can pick a pre-made emoji. Swipe to the left or right, select an emoji, and then tap the arrow.

If you want to make your own emoji, tap ‘Create emoji with camera’ (take a selfie) or ‘Create emoji from image’ (select an image).

3. Follow the on-screen instructions to create and customize your emoji (using options like Camera, Designer, Stickers, Profile).


How do I select an existing AR emoji to use in AR Emoji Studio?

Open the AR Zone app, tap AR Emoji Studio → My emojis icon (looks like multiple faces), and then select an emoji you want.


How do I delete AR emojis?

Open the AR Zone app, tap AR Emoji Studio → My emojis icon → Bin icon, tick the emojis to delete, and then tap Delete.


How can I sync my AR emojis across devices?

You can get your AR emojis on all your devices when you are signed in to the same Samsung account on the devices.

Open the AR Zone app, tap AR Emoji Studio → More options (:) → Settings, and then tap the Sync with Samsung Cloud switch to turn it on.


How do I create an AR emoji short video and use it for decoration (wallpaper, call background)?

You can create a short video with an emoji and use it as a wallpaper or call background image.

1. Open the AR Zone app and tap AR Emoji Studio.

2. Select Create video, Alarm background, Call screen, or Lock screen.

3. Select a template you want.

To change the background image, tap the background icon.

4. Tap Save to save the video.

You can check the saved videos in Gallery.

5. To use the video directly, select an option at the bottom of the screen after saving.


How do I use an AR emoji as my contact profile picture?

Use an emoji as your profile picture for your Samsung account and in the Contacts app. You can choose from various poses or create your own expressions.

1. Open the AR Zone app and tap AR Emoji Studio.

2. Tap Profile and select an emoji.

3. Tap the camera button to capture your expression or select a pose you want.

4. Tap Done → Save.


How do I use AR Emoji Camera to create pictures/videos with emojis?

Create fun pictures or videos with emojis using various shooting modes.

1. Open the AR Zone app and tap AR Emoji Camera.

2. Select the emoji and the mode you want to use. The available modes may vary depending on the emoji you select.

• SCENE: The emoji mimics your expressions. You can also change the background image.

• MASK: The emoji’s face appears over your face so it looks like you are wearing a mask.

3. Tap the emoji icon to take a picture, or touch and hold the icon to record a video.

You can check and share the pictures and videos that you have captured in Gallery.


How are AR Emoji stickers created?

When you create AR emojis, stickers with emoji expressions and actions will be created automatically.


How can I create my own AR Emoji stickers?

You can also create your own stickers by changing the expression or background.

1. Open the AR Zone app and tap AR Emoji Stickers.

2. Tap + at the top of the stickers list.

3. Edit stickers how you want and tap Save.

You can access the stickers you have created at the top of the stickers list.


How do I delete AR emoji stickers?

Open the AR Zone app and tap AR Emoji Stickers → More options (:) → Edit. Select the emoji stickers to delete and tap Delete.


How can I use my AR emoji stickers in chats (e.g., Messages app)?

You can use your emoji stickers during a conversation through messages or on a social network. The following actions are an example of using your emoji stickers in the Messages app.

1. While composing a message in the Messages app, tap the emoji icon on the Samsung Keyboard.

2. Tap the AR Emoji icon (looks like a custom emoji face).

3. Select one of your emoji stickers.

The emoji sticker will be inserted.


What is AR Doodle?

Record fun videos with virtual handwriting or drawings on faces or anywhere else. When the camera recognises a face or space, the doodles on the face will follow the face as it moves, and the doodles in the space will be fixed in the same place even if the camera moves.


How do I use AR Doodle?

1. Open the AR Zone app and tap AR Doodle.

When the camera recognises the subject, the recognition area will appear on the screen.

2. Write or draw in the recognition area.

• If you switch to the rear camera, you can also write or draw outside the recognition area.

• If you tap the record button and then begin to doodle, you can record yourself doodling.

Use the tools provided:

• GIF: Insert GIF stickers.

• Pen tool: Select pen type and colour.

• Text: Add text.

• Eraser: Erase doodles.

• Delete doodle (trash can): Delete all doodles.

• Sound effect icon: Turn the sound effect on or off.

• Undo/Redo: Undo or redo the last action.

3. Tap the record button to record a video.

4. Tap the stop button to stop recording the video.

You can check and share the video in Gallery.

Note: The available features on the preview screen may vary depending on which camera is being used.


What is Bixby?

Bixby is a user interface that helps you use your device more conveniently. You can talk to Bixby or type text. Bixby will launch a feature you request or show the information you want. Visit http://www.samsung.com/bixby for more information.

Note: Bixby is only available in some languages, and it may not be available depending on the region.


How do I start Bixby for the first time?

Press and hold the Side button to launch Bixby. The Bixby intro page will appear. After you select the language to use with Bixby, sign in to your Samsung account, and complete the setup by following the on-screen instructions, the Bixby screen will appear.


How do I use Bixby with voice commands?

While pressing and holding the Side button, say what you want to Bixby. Alternatively, say the wake-up phrase (if set up) and say what you want.

For example, while pressing and holding the Side button, say “How’s the weather today?” The weather information will appear on the screen.

If Bixby asks you a question during a conversation, you can continue to talk to Bixby without pressing the Side button or tapping the microphone icon.


What if I cannot find the Bixby app icon?

If you cannot find the Bixby app icon on the Apps screen, open Settings, tap Advanced features → Bixby, and then tap the Show Bixby on Apps screen switch to turn it on.


How do I set up Bixby to respond to my voice (“Hi, Bixby”)?

You can start a conversation with Bixby by saying “Hi, Bixby” or “Bixby”. Register your voice so that Bixby will respond to your voice.

1. Open the Bixby app and tap Settings icon → Voice wake-up.

2. Tap the switch to turn it on.

3. Select a wake-up phrase you want under Wake-up phrase.

4. Tap the Respond to my voice switch to turn it on.

5. Follow the on-screen instructions to complete the setup.

Now you can say the wake-up phrase and start a conversation.


How can I communicate with Bixby using text instead of voice?

If your voice is not recognised because of noisy environments or if you are in a situation where speaking is difficult, you can communicate with Bixby through text.

Open the Bixby app, tap the keyboard icon, and then type what you want.

During the communication, Bixby also will answer you through text instead of voice feedback.


What is Bixby Vision?

Bixby Vision is a service that provides various features based on image recognition. You can use Bixby Vision to search for information by recognising objects. Use a variety of useful Bixby Vision features.

Notes:

• This feature may not be available or you might not get correct search results depending on the image size, format, or resolution.

• Samsung is not responsible for the product information provided by Bixby Vision.


How do I launch Bixby Vision?

Launch Bixby Vision using one of these methods:

• In the Camera app, tap MORE on the shooting modes list and tap BIXBY VISION.

• In the Gallery app, select an image and tap the Bixby Vision icon (eye).

• In the Samsung Internet app, touch and hold an image and tap Search with Bixby Vision.

• If you added the Bixby Vision app icon to the Apps screen, open the Bixby Vision app.


How do I use Bixby Vision features?

1. Launch Bixby Vision.

2. Select a feature you want to use.


What features are available in Bixby Vision?

• TRANSLATE: Recognise text from documents or images and translate it.

• TEXT: Recognise text from documents or images and extract it.

• DISCOVER: Search for images similar to the recognised object online and related information.

Note: The available features and search results may vary depending on the region or carrier.


What is Multi window?

Run two apps at the same time in split screen view. You can also run multiple apps at the same time in the pop-up view.

Note: Some apps may not support this feature.


How can I launch Multi window using swipe gestures?

You can launch Multi window by swiping the screen.

• Split screen view: Swipe with two fingers from the bottom of the screen towards the middle of the screen. The screen will change to the split screen view.

• Pop-up view: Swipe from the top corner towards the middle of the screen.


How do I enable the swipe gestures for Multi window?

To use this feature, open Settings, tap Advanced features → Multi window, and then tap the Swipe for split screen or Swipe for pop-up view switch to turn it on.


How can I open apps in Multi window using the Recents button?

1. Tap the Recents button to open the list of recently used apps.

2. Swipe to the left or right, tap an app’s icon, and then tap Open in split screen view or Open in pop-up view.


What menus are available when using Multi window?

When you tap the multi window handle (the line or bar on the window border), the available menus will appear. These typically include options to switch apps, change view mode, or close the window.


How do I adjust the window size in split screen view?

Drag the circles between the app windows to adjust the size of the windows.

When you drag the circles between the app windows to the edge of the screen, the window will be maximised.


How do I move pop-up windows?

To move a pop-up window, tap the multi window handle (usually at the top of the pop-up) and drag it to a new location.


How can I save my own split screen layout (app pair)?

Add frequently used apps as an app pair to open them together in the split screen view with a single tap.

1. In the split screen view, tap the circles between the app windows.

2. Tap the star icon (Add app pair).

3. Select a location (like the Apps edge panel or Home screen) to add the app pair.

The apps you are using in the split screen view will be saved to the location you select as an app pair.


How do I use the Samsung Internet app to browse the web?

Browse the internet to search for information and bookmark your favourite webpages to access them conveniently.

1. Open the Internet app.

2. Enter the web address or a keyword in the address bar, and then tap Go.

If the toolbar does not appear, swipe downwards slightly on the screen.

To switch between tabs, tap the Tabs icon or swipe to the left or right on the address field.

Common controls include:

• Bookmark (star icon): Bookmark the current webpage.

• Refresh icon: Refresh the current webpage.

• Home icon: Open the homepage.

• Back/Forward arrows (< >): Move between pages.

• Bookmarks icon: Access your bookmarks.

• Tabs icon: Manage tabs / Use Secret mode.

• Menu icon (≡): Access more options.


How do I use Secret mode in Samsung Internet for private browsing?

If you set a password for Secret mode, you can prevent others from accessing your search history, browsing history, bookmarks, and saved pages.

1. Tap the Tabs icon → Turn on Secret mode.


How do I lock Secret mode with a password?

2. Tap the Lock Secret mode switch to turn it on, tap Start, and then set a password for Secret mode.

In Secret mode, the device will change the colour of the toolbars.


How do I turn off Secret mode?

Tap the Tabs icon → Turn off Secret mode.


Are there any limitations in Secret mode?

In Secret mode, you cannot use some features, such as screen capture.


What is Samsung Wallet?

Use various convenient features in Samsung Wallet. You can make a payment, verify your identity through your biometric data, check tickets or boarding passes, and more.

You can check out more information, such as cards that support this feature at http://www.samsung.com/samsung-wallet.

Open the Wallet app and select a feature you want.

Notes:

• This app may not be available depending on the region.

• Some features may not be available depending on the region.


How do I set up Samsung Wallet for the first time?

When running this app for the first time or restart it after performing a data reset, follow the on-screen instructions to complete the initial setup.

1. Open the Wallet app.

2. Sign in to your Samsung account and read and agree to the terms and conditions.

3. Register your fingerprint and a PIN to use when making payments.

This PIN will be used to verify various actions in Samsung Wallet, such as making payments and unlocking the app.


How do I use Samsung Pay within Samsung Wallet?

Register cards to Samsung Pay to make both online and offline payments.


What are the requirements or considerations for using Samsung Pay?

• To make payments with Samsung Pay, the device may be required a connection to a Wi-Fi or mobile network depending on the region.

• This feature may not be available depending on the carrier or model.

• The procedures for the initial setup and card registration may vary depending on the carrier or model.


How do I register cards in Samsung Wallet?

Open the Wallet app and follow the on-screen instructions to complete your card registration.


How do I make a payment using Samsung Pay?

1. Drag a card image at the bottom of the screen upwards. Alternatively, open the Wallet app. Then, on the cards list, swipe to the left or right and select a card to use.

2. Scan your fingerprint or enter the payment PIN you set.

3. Touch the back of your device to the card reader.

When the card reader recognises the card information, the payment will be processed.


What might affect Samsung Pay payments?

• Payments may not be processed depending on your network connection.

• The verification method for payments may vary depending on the card readers.


How do I cancel a payment made with Samsung Pay?

You can cancel payments by visiting the place where you made them.

On the cards list in the Wallet app, swipe to the left or right to select the card you used. Follow the on-screen instructions to complete payment cancellation.


How do I use Samsung Wallet for identity verification?

Register your biometric data to Samsung Pass and verify your identity when using services which require your login or personal information. Refer to Samsung Pass for more information.


How can I use Samsung Wallet to manage tickets?

Add boarding passes and tickets for movies, sports, and more, to access and use them in one place within the Samsung Wallet app.


What is Samsung Health?

Samsung Health helps you manage your wellness and fitness. Set fitness goals, check your progress, and keep track of your overall wellness and fitness. You can also compare your step count records with other Samsung Health users and check out health tips. Visit http://www.samsung.com/samsung-health for more information.


How do I start using the Samsung Health app?

Open the Health app. When running this app for the first time or restarting it after performing a data reset, follow the on-screen instructions to complete the setup.


How can I edit the items on the Samsung Health home screen?

To edit items (Home cards) on the Samsung Health home screen, tap More options (:) → Edit home.


What are the main sections in the Samsung Health app?

• Home: Monitor your health and fitness (displays various Home cards like steps, activity time, calories, sleep, workout history).

• Together: Compare your step count records with other Samsung Health users or compete with your friends.

• Fitness: Check out health tips.

• My page: Manage your profile and check your health and fitness history.


Are there any limitations or things to know about Samsung Health?

• Some features may not be available depending on the region.

• If you use the steps card while travelling by car or train, vibration may affect your step count.


How do I create notes in the Samsung Notes app?

Create notes by entering text from the keyboard or by handwriting or drawing on the screen. You can also insert images or voice recordings into your notes.

1. Open the Notes app, tap the create icon (+), and then create a note.

You can change the input method by tapping the keyboard icon or the pen icon.

Enter a title for your note.

Use the icons to insert files or switch to reading mode.


How do I save notes in Samsung Notes?

2. When you are finished composing the note, tap the Back button to save it.


How do I save a note in a different file format?

If you want to save the note in another file format, tap More options (:) → Save as file.


How do I delete notes in Samsung Notes?

Touch and hold a note to delete and tap Delete.


What is Samsung Members?

Samsung Members offers support services to customers, such as device problem diagnosis, and lets users submit questions and error reports. You can also share information with others in the Galaxy users’ community or check the latest news and tips. Samsung Members can help you solve any problems you might encounter while using your device.


What is Samsung Kids?

You can restrict children’s access to certain apps, set their usage times, and configure settings to provide a fun and safe environment for children when they use the device.


How do I open Samsung Kids?

Open the notification panel, swipe downwards, and then tap (Kids) on the quick settings panel.


What if the Samsung Kids icon is not on the quick settings panel?

If you cannot find (Kids) on the quick settings panel, tap + → Edit and drag the button over to add it.


What is needed for the first time setup of Samsung Kids?

When starting Samsung Kids for the first time or after performing a data reset, follow the on-screen instructions to complete the setup.


How do I use apps within Samsung Kids?

On the Samsung Kids screen, select the app you want to use.


What lock method is used for Parental controls and closing Samsung Kids?

Your preset screen lock method (e.g., PIN, pattern) or your created PIN for Samsung Kids will be used when turning on the Parental controls feature or closing Samsung Kids.


How do I access parental controls in Samsung Kids?

You can configure the settings for Samsung Kids and check the usage history.

On the Samsung Kids screen, tap More options (:) → Parental controls and enter your unlock code.


How do I close Samsung Kids?

To close Samsung Kids, tap the Back button or tap More options (:) → Close Samsung Kids, and then enter your unlock code.


What is Samsung Global Goals?

The Global Goals, which were established by the United Nations General Assembly in 2015, consist of goals that aim to create a sustainable society. These goals have the power to end poverty, fight inequality, and stop climate change.

With Samsung Global Goals, learn more about the global goals and join the movement for a better future.


What is Samsung TV Plus?

Select the channels like you would use a TV and enjoy various video content free of charge.

Note: This app may not be available depending on the carrier or model.


How do I use Samsung TV Plus?

Open the TV app.


What is Samsung Shop?

Samsung Shop is the mobile shopping service provided by Samsung. Get offers or information about Samsung and its partners’ products and services.

Note: This app may not be available depending on the carrier or model.


How do I use Samsung Shop?

Open the Samsung Shop app.


What is Galaxy Shop?

Access the Samsung website and check various information related to products.

Note: This app may not be available depending on the carrier or model.


How do I use Galaxy Shop?

Open the Galaxy Shop app.


What is the Galaxy Wearable app used for?

Using the Galaxy Wearable app, you can manage your wearable devices. When you connect your phone to the wearable device, you can customise the wearable device’s settings and apps.


How do I connect my phone to a wearable device using Galaxy Wearable?

Open the Wearable app.

Tap More → Continue to connect your phone to the wearable device. Follow the on-screen instructions to finish the setup. Refer to the wearable device’s user guide for more information about how to connect and use the wearable device with your device.


What is the Calendar app used for?

Manage your schedule by entering upcoming events in your planner.


How do I create an event in the Calendar app?

1. Open the Calendar app and tap + or double tap a date.

If the date already has saved events or tasks in it, tap the date and tap +.

2. Enter event details and tap Save.


How do I sync Calendar events with an account (e.g., Google)?

1. Open Settings, tap Accounts and backup → Manage accounts, and then select the account to sync with.

2. Tap Sync account and tap the Calendar switch to turn it on.


How do I add accounts to sync with the Calendar app?

To add accounts to sync with, open the Calendar app and tap Menu (≡) → Settings icon → Manage calendars → +. Then, select an account to sync with and sign in. When an account is added, a blue circle is displayed next to the account name.


What is the Reminder app used for?

Register to-do items as reminders and receive notifications according to the condition you set.


What is needed for accurate or location-based reminders?

• To receive more accurate notifications, connect to a Wi-Fi or mobile network.

• To use location reminders, the GPS feature must be turned on. Location reminders may not be available depending on the model.


How do I start using the Reminder app?

Open the Calendar app and tap Menu (≡) → Reminders → Reminder icon. The Reminder screen will appear and the Reminder app icon will be added to the Apps screen.


How do I create a reminder?

1. Open the Reminder app.

2. Tap +, enter the details, and then tap Save.


How do I mark a reminder as complete?

On the reminders list, tap the circle next to a reminder or select a reminder and tap Complete.


How do I restore a completed reminder?

Restore reminders that have been completed.

1. On the reminders list, tap Menu (≡) → Completed.

2. Select a reminder to restore and tap Restore.

Reminders will be added to the reminders list and you will be reminded again.


How do I delete reminders?

To delete a reminder, select a reminder and tap Delete.

To delete multiple reminders, touch and hold a reminder, tick reminders to delete, and then tap Delete.


How do I record voice memos using the Voice Recorder app?

Record or play voice recordings.

1. Open the Voice Recorder app.

2. Tap the record button (red circle) to start recording. Speak into the microphone.


How do I pause or add bookmarks during voice recording?

• Tap the pause button (II) to pause recording.

• While making a voice recording, tap BOOKMARK to insert a bookmark.


How do I finish and save a voice recording?

3. Tap the stop button (black square) to finish recording.

4. Enter a file name and tap Save.


How do I change the recording mode in Voice Recorder on Galaxy A55 5G?

Select a mode from the top of the voice recorder screen.


What are the recording modes available in Voice Recorder on Galaxy A55 5G?

• Standard: This is the normal recording mode.

• Speech-to-text: The device records your voice and simultaneously converts it to on-screen text.


What are the tips for using Speech-to-text recording mode?

For best results, keep the device near your mouth and speak loudly and clearly in a quiet place.

Note: If the voice memo system language does not match the language you are speaking, the device will not recognise your voice. In this case, before using this feature, tap the current language to set the voice memo system language.


What is the My Files app used for?

Access and manage various files stored in the device.


How do I use the My Files app?

Open the My Files app.


How can I manage storage using My Files?

To check for unnecessary data and free up the device’s storage, tap Manage storage.


How do I search for files or folders in My Files?

To search for files or folders, tap the Search icon (Q).


What is the Clock app used for?

Set alarms, check the current time in many cities around the world, time an event, or set a specific duration.


How do I use the Clock app?

Open the Clock app.


How do I use the Calculator app?

Perform basic arithmetic or scientific calculations.

Open the Calculator app.


What features are available in the Calculator app?

• History icon (clock): Check the calculation history. To clear the history, tap Clear history. To close the calculation history panel, tap the history icon again.

• Unit conversion icon (ruler): Use the unit conversion tool. You can convert various values, such as area, length, or temperature, into other units.

• Scientific calculator icon (looks like functions): Display the scientific calculator.


What is Gaming Hub?

Gaming Hub gathers your games downloaded from Play Store and Galaxy Store into one place.


How do I use Gaming Hub?

Open the Gaming Hub app and select the game you want.


How are games added to Gaming Hub?

Games downloaded from Play Store and Galaxy Store will be automatically shown on the Gaming Hub screen.


How do I add games to Gaming Hub if they are not listed?

If your games are not there, tap My games → More options (:) → Add games.


How do I remove a game from Gaming Hub?

Tap My games, touch and hold a game, and then tap Remove from Gaming Hub.


How do I change the game performance mode using Gaming Hub?

You can change the game performance mode.

Open the Gaming Hub app, tap More → Game Booster → Game optimisation, and then select the mode you want.


What game performance modes are available?

• Performance: This focuses on giving you high performance while playing games. If you use this mode, your device may heat up because of increased battery consumption.

• Standard: This balances the performance and the battery usage time.

• Battery saver: This saves battery power while playing games.

Note: Battery power efficiency may vary by game.


What is Game Booster?

You can play games in a better environment with Game Booster. You can use Game Booster while playing games to configure your gaming environment.


How do I open the Game Booster panel while playing games?

To open the Game Booster panel while playing games, tap the Game Booster icon (game controller) on the navigation bar. If the navigation bar is hidden, drag upwards from the bottom of the screen to show it. If you have set the navigation bar to use Swipe gestures, open the notification panel and tap Tap to open Game Booster.


What features are available in the Game Booster panel?

• Touch lock icon (padlock): Lock the touch screen while the game is being played. To unlock the touch screen, drag the lock icon in any direction.

• Navigation buttons icon (circle in square): Hide the buttons on the navigation bar. To display the buttons, tap the Game Booster icon on the navigation bar.

• Screenshot icon (picture frame): Capture screenshots.

• Record icon (camera): Record your game sessions. To stop recording, tap the stop button.

• Settings icon (+): Configure settings for Game Booster.

• Priority mode: Set the device to block incoming calls and all notifications except for alarms to prevent your game from being disturbed.

• Game optimisation: Change the performance mode.

• Battery: Check the remaining battery usage time.

• Temperature / Memory: Check the device’s temperature and memory status. You can also set the device to automatically adjust the volume or video frame rate to prevent the device from overheating and to stop apps from running in the background when there is not enough memory.


How do I enable opening Game Booster from the navigation bar with Swipe gestures?

You can set to open the Game Booster panel from the navigation bar while the navigation bar is set to Swipe gestures. On the Game Booster panel, tap Settings icon (+) → Block during game and tap the Navigation gestures switch to turn it on.


Are Game Booster options always the same?

Available options may vary depending on the game.


Can game performance be limited?

Game performance may be limited to control the device’s temperature if the temperature rises above a certain level.


How can I open other apps in pop-up windows while playing a game?

You can open apps in pop-up windows while playing a game.

Tap the Pop-up icon (apps grid) in the Game Booster panel and select an app from the apps list.


What is SmartThings?

Control and manage smart appliances and Internet of Things (IoT) products.

To access more information, open the SmartThings app and tap Menu → How to use.


How do I connect a device using SmartThings?

1. Open the SmartThings app.

2. Tap Devices → Add device or +.

3. Select a device and connect to it by following the on-screen instructions.


What should I know about connecting devices with SmartThings?

• Connection methods may vary depending on the type of connected devices or the shared content.

• The devices you can connect may vary depending on the region. Available features may differ depending on the connected device.

• Connected devices’ own problems or defects are not covered by the Samsung warranty. When problems or defects occur on the connected devices, contact the device’s manufacturer.


How do I share content (e.g., images) from my device?

Share content by using various sharing options. The following actions are an example of sharing images.

1. Open the Gallery app and select an image.

2. Tap the Share icon and select a sharing method you want.

Note: You may incur additional charges when sharing files through the mobile network.


How do I use Quick Share to share content with nearby devices?

Share content with nearby devices through Wi-Fi Direct or Bluetooth. You can also share content using a QR code.

1. (Sender) Open the Gallery app and select an image.

2. (Receiver) On the other device, open the notification panel, swipe downwards, and then tap (Quick Share) to turn it on. If you cannot find (Quick Share) on the quick settings panel, tap + → Edit and drag the button over to add it.

3. (Sender) Tap Share → Quick Share and select a device to transfer the image to. To share the link with a QR code, tap QR code icon and let the receiver scan the QR code.

4. (Receiver) Accept the file transfer request on the other device.


Can Quick Share be used to share videos to TVs?

This feature does not support sharing videos with TVs or SmartThings supported devices. To watch videos on TV, use the Smart View feature.


How do I use Quick Share to share content with my contacts?

You can share content with people in your contacts.

1. Open the Gallery app and select an image.

2. Tap Share → Quick Share → View contact > and select a contact.


How do I use Quick Share’s Private sharing feature?

Encrypt content and share it with others. Shared content cannot be saved, copied, or resent by the recipient.

1. Open the Gallery app and select an image.

2. Tap Share → Quick Share → More options (:) → Turn on Private sharing.

3. Select a device to transfer the image to, or tap View contact > and select a contact.


How do I control who can find my phone using Quick Share?

Set who is allowed to find and send content to your phone.

1. Open the notification panel, swipe downwards, and then tap (Quick Share).

2. Select an option:

• No one: Do not allow others to find your phone.

• Contacts only: Only allow Samsung users in your contacts to share with your phone.

• Everyone: Allow any nearby devices to share with your phone.


What is Music Share?

Using the Music Share feature, you can share your Bluetooth speaker that is already connected to your phone with another person. You can also listen to the same music on your Galaxy Buds and another person’s Galaxy Buds.

This feature is available only on devices that support the Music Share feature.


How do I share my connected Bluetooth speaker with a friend using Music Share?

You can listen to music on your phone and your friend’s phone through your Bluetooth speaker.

1. Make sure that your phone and your Bluetooth speaker are connected. Refer to Pairing with other Bluetooth devices for how to connect.

2. On your phone, open Settings, tap Connected devices, and then tap the Music Share switch to turn it on.

You can use additional features, such as setting who to share your device with, by tapping Music Share.

3. On your friend’s phone, select your speaker from the list of the Bluetooth devices.

4. On your phone, accept the connection request.

Your speaker will be shared.

When you play music through your friend’s phone, the music playing through your phone will be paused.


How do I listen to music together with a friend using two pairs of Galaxy Buds via Music Share?

You can listen to music on your phone together through your Buds and your friend’s Buds. This feature is supported only on the Galaxy Buds series.

1. Make sure that each phone and pair of Buds are connected. Refer to Pairing with other Bluetooth devices for how to connect.

2. On your friend’s phone, open Settings, tap Connected devices, and then tap the Music Share switch to turn it on.

You can use additional features, such as setting who to share your device with, by tapping Music Share.

3. On your phone, open the notification panel and tap Media output.

4. Tap Music Share and select your friend’s Buds from the detected devices list.

5. On your friend’s phone, accept the connection request.

When you play music through your phone, you can listen to it together through both Buds.


What is Smart View?

View your phone’s displayed content on a large screen by connecting your phone to a screen mirroring-enabled TV or monitor.


How do I use Smart View to mirror my screen?

1. Open the notification panel, swipe downwards, and then tap Smart View.

2. Select a device to mirror your phone’s screen.

Note: When you play a video with Smart View, the resolution may vary depending on the TV model.


What is Link to Windows?

Access and use the mobile device’s data, such as apps or pictures, on a Windows computer.


What is recommended or required for using Link to Windows?

• It is recommended to use the latest version of Windows and the Phone Link app to fully use this feature.

• A Microsoft account is required to use this feature. When you create a Microsoft account, you can sign in to all Microsoft devices and services, such as Microsoft Office apps and Windows 10.


How do I connect my mobile device to a computer using Link to Windows?

1. On your mobile device, open Settings and tap Connected devices → Link to Windows.

2. Follow the on-screen instructions to complete the connection.

Visit https://aka.ms/setupltw for details.


How do I access my mobile device’s data and notifications on my computer via Link to Windows?

Open the Phone Link app on the computer and select a category you want (e.g., Apps, Messages, Photos, Calls, Notifications).

Note: Available features and menus may vary depending on the device’s software version, app version, or model.


What kind of apps does Google provide?

Google provides entertainment, social network, and business apps. You may require a Google Account to access some apps.

To check out more app information, access each app’s help menu.

Note: Some apps may not be available depending on the carrier or model.


What are some common Google apps and their functions?

• Chrome: Search for information and browse webpages.

• Gmail: Send or receive emails through the Google Mail service.

• Maps: Find your location on the map, search the world map, and access location information for various places around you.

• YT Music: Enjoy various music and videos provided by YouTube Music. You can also access the music collections stored on your device and play them.

• Google TV: Purchase or rent videos, such as movies and TV programmes, from Play Store.

• Drive: Store your content on the cloud, access it from anywhere, and share it with others.

• YouTube: Watch or create videos and share them with others.

• Photos: Search for, manage, and edit all your pictures and videos from various sources in one place.

• Google: Search for items on the internet or your device.

• Meet: Make video calls or create or join video meetings.

• Messages: Send and receive messages on your device or computer, and share various content, such as images and videos.


How do I access device settings?

Customise device settings.

On the Apps screen, tap Settings. Alternatively, open the notification panel and tap the settings icon (cogwheel).


How do I search for settings?

To search for settings by entering keywords, tap the Search icon (Q). You can also search for settings by selecting a tag under Suggestions.


How do I manage my Samsung account?

Sign in to your Samsung account and manage it.

On the Settings screen, tap Samsung account.


Where can I change settings for connections like Wi-Fi and Bluetooth?

Change settings for various connections, such as the Wi-Fi feature and Bluetooth.

On the Settings screen, tap Connections.


What are the main options under Connections settings?

• Wi-Fi: Turn on the Wi-Fi feature to connect to a Wi-Fi network and access the internet or other network devices. Refer to Wi-Fi section for more information.

• Bluetooth: Use Bluetooth to exchange data or media files with other Bluetooth-enabled devices. Refer to Bluetooth section for more information.

• NFC and contactless payments: Read near field communication (NFC) tags that contain information about products. You can also use this feature to make payments and buy tickets for transportation or events after downloading the required apps. Refer to NFC and contactless payments section for more information.


What other options are available under Connections settings?

• Flight mode: Set the device to turn off all wireless functions on your device. You can use only non-network services.

Follow the regulations provided by the airline and the instructions of aircraft personnel. In cases where it is allowed to use the device, always use it in flight mode.

• SIM manager: Activate your SIM or USIM cards and customise the SIM card settings. Refer to SIM manager (dual SIM models) for more information.

• Mobile networks: Configure your mobile network settings.

• Data usage: Keep track of your data usage amount and customise the settings for the limitation. Set the device to automatically disable the mobile data connection when the amount of mobile data you have used reaches your specified limit.

You can turn on the data saver feature to prevent some apps running in the background from sending or receiving data. Refer to Data saver for more information.

You can also set apps to use only a Wi-Fi or mobile data, or both. Refer to Allowed networks for apps for more information.

• Mobile Hotspot and Tethering: Use the phone as a mobile hotspot to share the phone’s mobile data connection with other devices. For more information about Mobile Hotspot, refer to Mobile Hotspot.

You may incur additional charges when using this feature.

• More connection settings: Customise settings to control other features. Refer to More connection settings for more information.

Note: Some features may not be available depending on the model.


How do I connect to a Wi-Fi network?

Turn on the Wi-Fi feature to connect to a Wi-Fi network and access the internet or other network devices.

1. On the Settings screen, tap Connections → Wi-Fi and tap the switch to turn it on.

2. Select a network from the Wi-Fi networks list.

Networks with a lock icon require a password.


How does automatic reconnection to Wi-Fi work?

Once the device connects to a Wi-Fi network, the device will reconnect to that network each time it is available without requiring a password.


How do I prevent automatic reconnection to a specific Wi-Fi network?

To prevent the device from connecting to the network automatically, tap the settings icon (cogwheel) next to the network and tap the Auto reconnect switch to turn it off.


What should I do if I cannot connect to a Wi-Fi network?

If you cannot connect to a Wi-Fi network properly, restart your device’s Wi-Fi feature or the wireless router.


How can I check the quality (speed, stability) of Wi-Fi networks?

Check out the Wi-Fi network quality information, such as the speed and stability.

On the Settings screen, tap Connections → Wi-Fi and tap the switch to turn it on. The network quality information will appear under the Wi-Fi networks.


What if Wi-Fi network quality information doesn’t appear?

If it does not appear, tap More options (:) → Intelligent Wi-Fi and tap the Show network quality info switch to turn it on.

Note: The quality information may not appear depending on the Wi-Fi network.


How can I connect to a secured Wi-Fi network by requesting the password from someone already connected?

If you make a request to a person who is connected to a secured Wi-Fi network to share its password, you can connect to the network without entering the password. This feature is available between devices which have contacts each other and the screen of the other device must be turned on.

1. On the Settings screen, tap Connections → Wi-Fi and tap the switch to turn it on.

2. Select a network from the Wi-Fi networks list.

3. Tap Request password.

4. Accept the share request on the other device.

The Wi-Fi password is entered on your device and it is connected to the network.


How do I use Wi-Fi Direct to connect devices without an access point?

Wi-Fi Direct connects devices directly through a Wi-Fi network without requiring an access point.

1. On the Settings screen, tap Connections → Wi-Fi and tap the switch to turn it on.

2. Tap More options (:) → Wi-Fi Direct.

The detected devices are listed.

If the device you want to connect to is not in the list, request that the device turns on its Wi-Fi Direct feature.

3. Select a device to connect to.

The devices will be connected when the other device accepts the Wi-Fi Direct connection request.


How do I disconnect a Wi-Fi Direct connection?

To end the device connection, select the device to disconnect from the list in the Wi-Fi Direct settings.


What precautions should I take when using Bluetooth?

Use Bluetooth to exchange data or media files with other Bluetooth-enabled devices.

Precautions for using Bluetooth:

• Samsung is not responsible for the loss, interception, or misuse of data sent or received through Bluetooth.

• Always ensure that you share and receive data with devices that are trusted and properly secured. If there are obstacles between the devices, the operating distance may be reduced.

• Some devices, especially those that are not tested or approved by the Bluetooth SIG, may be incompatible with your device.

• Do not use the Bluetooth feature for illegal purposes (for example, pirating copies of files or illegally tapping communications for commercial purposes). Samsung is not responsible for the repercussion of illegal use of the Bluetooth feature.


How do I pair my phone with another Bluetooth device?

1. On the Settings screen, tap Connections → Bluetooth and tap the switch to turn it on.

The detected devices will be listed.

2. Select a device to pair with.

If the device you want to pair with is not on the list, set the device to enter Bluetooth pairing mode. Refer to the other device’s user guides.

Note: Your phone is visible to other devices while the Bluetooth settings screen is open.

3. Accept the Bluetooth connection request on your phone to confirm.

The devices will be connected when the other device accepts the Bluetooth connection request.


How do I unpair Bluetooth devices?

To unpair the devices, tap the settings icon (cogwheel) next to the device name to unpair and tap Unpair.


How do I send data (e.g., an image) using Bluetooth?

Many apps support data transfer through Bluetooth. You can share data, such as contacts or media files, with other Bluetooth devices. The following actions are an example of sending an image to another device.

1. Open the Gallery app and select an image.

2. Tap Share → Bluetooth and select a device to transfer the image to.

If the device you want to pair with is not in the list, request that the device turns on its visibility option.


How do I receive data via Bluetooth?

3. Accept the Bluetooth connection request on the other device.


What should I know about the NFC antenna?

The device contains a built-in NFC antenna. Handle the device carefully to avoid damaging the NFC antenna.


How do I read information from an NFC tag?

Use the NFC feature to read product information from NFC tags.

1. On the Settings screen, tap Connections and tap the NFC and contactless payments switch to turn it on.

2. Place the NFC antenna area on the back of your device near an NFC tag.

The information from the tag appears.

Note: Ensure that the device’s screen is turned on and unlocked. Otherwise, the device will not read NFC tags or receive data.


How do I make payments using NFC?

Before you can use the NFC feature to make payments, you must register for the mobile payment service. To register or get more information about the service, contact your service provider.

1. On the Settings screen, tap Connections and tap the NFC and contactless payments switch to turn it on.

2. Touch the NFC antenna area on the back of your device to the NFC card reader.


How do I set the default payment app for NFC?

To set the default payment app, open the Settings screen and tap Connections → NFC and contactless payments → Contactless payments → Payment, and then select an app.


What should I know about available payment apps and updates for NFC payments?

• The payment services list may not include all available payment apps.

• If you update the payment app or install a new one, the payment services that you used before may not work properly. If that is the case, on the Settings screen, tap Connections → NFC and contactless payments → Contactless payments → Payment or Others, and then select another app instead of the updated or newly installed app. Or, deselect the selected app.


How do I turn on Data Saver?

On the Settings screen, tap Connections → Data usage → Data saver and tap the switch to turn it on.

When the data saver feature is turned on the data saver icon will appear on the status bar.


How can I select apps to use data without restriction when Data Saver is on?

While in the Data Saver settings, tap Apps that can always use data and select the apps you want to allow unrestricted data usage.


How do I set specific apps to use only Wi-Fi or mobile data?

You can set apps to use only a Wi-Fi or mobile data, or both. For example, you can set the device to use only mobile data for apps that you want to keep secure or streaming apps that can be disconnected. Even if you do not turn off the Wi-Fi feature, the apps will open using the mobile data.

On the Settings screen, tap Connections → Data usage → Allowed networks for apps.

Tap an app you want from the apps list and select a network option.

Note: You may incur additional charges when using the mobile data.


How do I turn on Mobile Hotspot?

Use your phone as a mobile hotspot to share your phone’s mobile data connection with other devices.

1. On the Settings screen, tap Connections → Mobile Hotspot and Tethering → Mobile Hotspot.

2. Tap the switch to turn it on. You can change the network name, password, and more. The hotspot icon appears on the status bar.


How do I connect another device to my Mobile Hotspot?

On the other device’s screen, search for and select your phone from the Wi-Fi networks list.

Alternatively, tap QR code on the Mobile Hotspot screen on your phone and scan the QR code with the other device.


What should I do if my Mobile Hotspot is not found by other devices?

If the mobile hotspot is not found, on your phone, set Band to 2.4 GHz, tap Advanced, and then tap the Hidden network switch to turn it off.

Also, if you turn on the Auto Hotspot feature, you can share your phone’s mobile data connection with other devices signed in to your Samsung account.


How do I access More connection settings?

Customise settings to control other connection features. On the Settings screen, tap Connections → More connection settings.

Available settings include:

• Nearby device scanning: Set the phone to scan for nearby devices to connect to.

• Printing: Configure settings for printer plug-ins installed on the device. You can search for available printers or add one manually to print files. Refer to Printing for more information.

• VPN: Set up virtual private networks (VPNs) on your device to connect to a school or company’s private network.

• Private DNS: Set the device to use the security enhanced private DNS.

• Ethernet: When you connect an Ethernet adapter, you can use a wired network and configure network settings.

• Keep system configuration up to date: Allow automatic configuration changes to ensure that network connection features work as expected.


How do I add printer plug-ins?

Add printer plug-ins for printers you want to connect the device to.

1. On the Settings screen, tap Connections → More connection settings → Printing → Download plugin.

2. Select a printer plug-in and install it.

3. Select the installed printer plug-in. The device will automatically search for printers that are connected to the same Wi-Fi network as your device.

4. Select a printer to add.

Note: Some printers may not be compatible with the device.


How do I add a printer manually?

In the Printing settings, after selecting an installed plug-in, tap the three vertical dots icon (⋮) → Add printer.


How do I print content like images or documents?

While accessing content, such as images or documents, access the options list, tap Print → ▼ → All printers…, and then select a printer.

Note: Printing methods may vary depending on the content type.


How do I change settings for Connected devices?

Change settings for device connections. On the Settings screen, tap Connected devices.

Available settings include:

• Quick Share: Change the Quick Share settings.

• Music Share: Change the Music Share settings.

• Auto switch Buds: Set the Galaxy Buds to switch from another device to your phone when you make or answer a call, play media, and more. Requires same Samsung account sign-in.

• Call & text on other devices: Connect your tablet and phone to use calling and messaging features on the tablet with your phone number. Requires same Samsung account sign-in. Some features may not be available.

• Continue apps on other devices: Use your phone’s apps on other devices signed in to your Samsung account.

• Link to Windows: Access and use the mobile device’s data on a Windows computer.

• Multi control: Use a mouse and keyboard connected to a Samsung computer that supports this feature on your phone.

• Smart View: View your phone’s displayed content on a large screen by connecting your phone to a screen mirroring-enabled TV or monitor.

• Galaxy Wearable: Customise wearable device settings and apps when connected.

• SmartThings: Control and manage smart appliances and Internet of Things (IoT) products.

• Android Auto: Connect your device to a vehicle and control some device features on the vehicle’s display.


How do I add Modes?

Select a mode based on your current activity or location. On the Settings screen, tap Modes and Routines.

1. Tap Modes.

2. Select a mode you want or tap Add mode to add your own modes.


How do I run or turn off Modes?

Modes will run automatically when their conditions are detected. You can also run them manually.

To run modes manually, select the mode you want and tap Turn on.

To turn off a running mode, tap the mode and tap Turn off.


How do I add Routines?

Add your repeated usage patterns as routines. On the Settings screen, tap Modes and Routines.

1. Tap Routines.

2. Tap the plus icon (+) and select a routine you want or tap + again to add your own routines.

If you want to set the routine’s running condition to manual, tap Start manually. This option will appear only when there are no running conditions set. You can add the routine to the Home screen as a widget and access it directly.


How do I run or stop Routines?

Auto routines will run automatically when their conditions are detected. For routines set to Start manually, you can run them manually.

To run routines manually, tap the play icon (►) next to the routine you want to run. Alternatively, tap the routine’s widget on the Home screen.

To stop running routines, tap the routine under Running and tap Stop.


How do I change Sounds and vibration settings?

Change settings for various sounds on the device. On the Settings screen, tap Sounds and vibration.

Available settings include:

• Sound / Vibrate / Mute: Set the device to use sound mode, vibration mode, or silent mode.

• Vibrate while ringing: Set the device to vibrate and play a ringtone for incoming calls.

• Temporary mute: Set the device to use silent mode for a certain period.

• Ringtone: Change the call ringtone.

• Notification sound: Change the notification sound.

• System sound: Change the sound for certain actions, such as charging the device.

• Volume: Adjust the device’s volume level.

• Call vibration: Change the call vibration settings.

• Notification vibration: Change the notification vibration settings.

• System vibration: Set the device to vibrate for actions, such as controlling the touch screen.

• Vibration intensity: Adjust the force of the vibration notification.

• Sound quality and effects: Set the device’s sound quality and effects.


How do I change Sound quality and effects settings?

Set the device’s sound quality and effects. On the Settings screen, tap Sounds and vibration → Sound quality and effects.

Available options include:

• Dolby Atmos: Select a surround sound mode optimised for various types of audio (movies, music, voice).

• Dolby Atmos for gaming: Experience Dolby Atmos sound optimised for games.

• Equaliser: Select an option for a specific music genre.

• UHQ upscaler: Enhance the sound resolution of music and videos when using wired headphones.

• Adapt sound: Set the best sound for you.

Note: Depending on the model, you must connect headphones to use some features.


How do I use Separate app sound?

Set the device to play media sound from a specific app on a connected Bluetooth speaker or headset, while other sounds play through the device’s speaker. For example, listen to the Navigation app through your device’s speaker while listening to playback from the Music app through the vehicle’s Bluetooth speaker.

1. On the Settings screen, tap Sounds and vibration → Separate app sound and tap the switch to turn it on.

2. Select an app to play media sounds separately and tap the Back button.

3. Select a device for playing the selected app’s media sound.


How do I manage Notification settings?

Change the notification settings. On the Settings screen, tap Notifications.

Available options include:

• App notifications: Select the apps you want to receive notifications from.

• Sort notifications: Select a method for sorting notifications.

• Lock screen notifications: Set how to show notifications on the locked screen.

• Notification pop-up style: Select a notification pop-up style and change the settings.

• Do not disturb: Set the device to mute all sounds except for allowed exceptions.

• Advanced settings: Configure advanced settings for notifications.


How do I change basic Display settings?

Change the display and the Home screen settings. On the Settings screen, tap Display.

Basic options include:

• Light / Dark: Turn Dark mode on or off.

• Dark mode settings: Reduce eye strain by applying the dark theme. You can set a schedule for applying Dark mode. (Note: The dark theme may not be applied in some apps.)

• Brightness: Adjust the brightness of the display.

• Adaptive brightness: Set the device to automatically adjust brightness based on lighting conditions and your adjustments.

• Motion smoothness: Change the refresh rate of the screen for smoother scrolling.


What other Display settings are available?

On the Settings screen, tap Display. Additional options include:

• Eye comfort shield: Reduce eye strain by limiting blue light. Schedule available.

• Screen mode: Adjust the display’s colour and contrast.

• Font size and style: Change font size and style.

• Screen zoom: Make items on the screen larger or smaller.

• Full screen apps: Select apps to use with the full screen aspect ratio.

• Camera cutout: Hide the front camera cutout.

• Screen timeout: Set the time before the display turns off.

• Easy mode: Switch to larger icons and a simpler layout.

• Edge panels: Change Edge panel settings.

• Navigation bar: Change navigation bar settings.

• Accidental touch protection: Prevent touch input in dark places (e.g., pocket).

• Touch sensitivity: Increase touch sensitivity for use with screen protectors.

• Show charging information: Display charging info when screen is off.

• Screen saver: Launch a screensaver when charging.

Note: Some features may not be available depending on the model.


How do I change the Motion smoothness (refresh rate)?

The refresh rate is the number of times the screen is refreshed every second. Use a high refresh rate to prevent screen flickering.

1. On the Settings screen, tap Display → Motion smoothness.

2. Select a refresh rate:

• Adaptive: Get smoother animations and scrolling by automatically adjusting your screen refresh rate.

• Standard: Use a standard refresh rate in normal situations to conserve battery power.


How do I change the screen mode (colour profile)?

Change the screen mode or adjust the display colour to your preference.

On the Settings screen, tap Display → Screen mode and select a mode you want.

• Vivid: This optimises the colour range, saturation, and sharpness of your display. You can also adjust the display colour balance by colour value.

• Natural: This adjusts the screen to a natural tone.

Note: You can adjust the display colour only in Vivid mode. Vivid mode may not be compatible with third-party apps.


How do I optimise the full screen colour balance (White balance)?

Optimise the display colour by adjusting the colour tones to your preference.

On the Settings screen, tap Display → Screen mode → Vivid and adjust the colour adjustment bar under White balance.

When you drag the colour adjustment bar towards Cool, the blue colour tone will increase. When you drag the bar towards Warm, the red colour tone will increase.


How do I adjust the screen tone by colour value (RGB)?

Increase or lower certain colour tones by adjusting the Red, Green, or Blue value individually.

1. On the Settings screen, tap Display → Screen mode → Vivid.

2. Tap Advanced settings.

3. Adjust the R (Red), G (Green), or B (Blue) colour bar to your preference. The screen tone will be adjusted.


How do I manage Battery settings?

Check the remaining battery power and time to use the device. For devices with low battery levels, conserve battery power by turning on power saving features.

On the Settings screen, tap Battery.

Available options include:

• Power saving: Turn on power saving mode to extend the battery’s usage time.

• Background usage limits: Limit battery usage for apps that you do not use often.

• Battery protection: Set to stop charging when the battery is fully charged or limit the maximum charge to a preset level.

• Charging settings: Configure the charging settings.

• Show battery percentage: Display the remaining battery percentage on the status bar.

• Battery information: Check out battery information, such as the battery capacity.

Notes:

• The usage time left shows the time remaining before the battery power runs out and may vary depending on device settings and operating conditions.

• You might not receive notifications from some apps that use power saving mode.


How do I change Wallpaper and style settings?

Change the wallpaper settings for the Home screen and the locked screen. On the Settings screen, tap Wallpaper and style.


How do I apply Themes?

Apply various themes to the device to change the visual elements of the Home screen, locked screen, and icons. On the Settings screen, tap Themes.


How do I configure Home screen settings?

Configure settings for the Home screen, such as the screen layout. On the Settings screen, tap Home screen.


How do I manage Lock screen and AOD settings?

Change the settings for the locked screen. On the Settings screen, tap Lock screen and AOD.

Available options include:

• Screen lock type: Change the screen lock method.

• Extend Unlock: Set the device to unlock itself when trusted locations or devices are detected.

• Secure lock settings: Change screen lock settings for the selected lock method.

• Always On Display: Set the device to display information while the screen is turned off.

• Touch and hold to edit: Display editing options when you touch and hold the locked screen.

• Roaming clock: Show both local and home time zones on the locked screen when roaming.

• Widgets: Change settings of items displayed when you tap the clock on the locked screen.

• About Lock screen: Check Lock screen version and legal information.

Notes:

• Some features may not be available depending on the carrier or model.

• Available options may vary depending on the screen lock method selected.


How do I set up Extend Unlock?

You can set the device to unlock itself and remain unlocked when trusted locations or devices are detected. For example, if you have set your home as a trusted location, when you get home your device will detect the location and automatically unlock itself.

On the Settings screen, tap Lock screen and AOD → Extend Unlock and follow the on-screen instructions to complete the setup.

Notes:

• This feature is available after you set a screen lock method.

• If you do not use your device for four hours or when you turn on the device, you must unlock the screen using the pattern, PIN, or password you set.


How do I configure Always On Display (AOD)?

You can check information (clock, calendar, music playback) or notifications on the screen when it is turned off.

The Always On Display is set to appear only when you tap the screen by default. To change this, on the Settings screen, tap Lock screen and AOD → Always On Display → When to show, and then select a mode (e.g., continuously, during set time).

Note: The brightness of the Always On Display may change automatically depending on lighting conditions.


How do I open notifications on the Always On Display?

When you receive message, missed call, or app notifications, notification icons will appear on the Always On Display. Double tap a notification icon to check its notification.

Note: If the screen is locked, you must unlock it to check notifications.


How do I turn off the Always On Display feature?

Open the notification panel, swipe downwards, and then tap the Always On Display icon (◉) to turn it off. If you cannot find the icon on the quick settings panel, tap the pencil icon (Edit) and drag the button over to add it.

Alternatively, on the Settings screen, tap Lock screen and AOD, and then tap the Always On Display switch to turn it off.


How do I manage Security and privacy settings?

Check the device’s security and privacy status and change the settings. On the Settings screen, tap Security and privacy.

Available options include:

• Lock screen: Change locked screen settings.

• Account security: Change settings for your accounts.

• Lost device protection: Turn Find My Mobile on/off. Access smartthingsfind.samsung.com to track/control lost phone and connected wearables.

• App security: Scan apps for malicious software.

• Updates: Check software version and check for updates.

• Biometrics: Change settings for biometric data (Face recognition, Fingerprint recognition).

• Auto Blocker: Block threats and suspicious activity.

• More security settings: Configure additional settings (Secure Folder, Secure Wi-Fi, Samsung Pass).

• Permissions used in last 24 hours: Check permission usage history.

• Permission manager: Allow/disallow app access to features/data.

• Additional privacy controls: Control access to microphone, clipboard, etc.

• More privacy settings: Configure additional privacy settings.

Note: Some features may not be available depending on the carrier or model.


What are the precautions for using face recognition?

Before using face recognition to unlock your device, keep the following precautions in mind:

• Your device could be unlocked by someone or something that looks like your image.

• Face recognition is less secure than Pattern, PIN, or Password.

• If you use your face as a screen lock method, it cannot be used to unlock the screen for the first time after turning on the device. You must use the pattern, PIN, or password set during registration.

• Changing the screen lock method to Swipe or None (insecure) will delete all biometric data.


How can I improve face recognition performance?

Consider the following when using face recognition:

• Consider the conditions when registering (e.g., wearing glasses, hats, masks, beards, heavy makeup).

• Ensure you are in a well-lit area and the camera lens is clean when registering.

• Ensure your image is not blurry for better match results.

• Register your face indoors and out of direct sunlight for better registration.

• If unlocking isn’t working properly, consider removing and re-registering your face, or add an alternative appearance.


How do I register my face for face recognition?

1. On the Settings screen, tap Security and privacy → Biometrics → Face recognition.

2. Read the on-screen instructions and tap Continue.

3. Set a screen lock method (pattern, PIN, or password).

4. Position your face inside the frame on the screen. The camera will scan your face.

Optional: Tap Add alternative appearance to enhance recognition.


How do I unlock the screen using face recognition?

1. On the Settings screen, tap Security and privacy → Biometrics → Face recognition.

2. Unlock the screen using the preset screen lock method.

3. Tap the Face unlock switch to turn it on.

4. On the locked screen, look at the screen. When your face is recognised, the screen will unlock. If not recognised, use the preset screen lock method.


How do I delete my registered face data?

1. On the Settings screen, tap Security and privacy → Biometrics → Face recognition.

2. Unlock the screen using the preset screen lock method.

3. Tap Remove face data → Remove.

Once deleted, all related features will also be turned off.


What should I know before using fingerprint recognition?

For fingerprint recognition to function, your fingerprint information needs to be registered and stored in your device.

• This feature may not be available depending on the carrier or model.

• Fingerprint recognition uses unique characteristics to enhance security. The likelihood of confusing two different fingerprints is very low, but similar fingerprints might be recognised as identical in rare cases.

• Thick or coloured protective film can affect performance. Ensure screen protectors are compatible with the on-screen fingerprint sensor (like those sold by Samsung).

• If using fingerprint unlock, it cannot unlock the screen the first time after turning on the device. Use the pattern, PIN, or password set during registration.

• If your fingerprint isn’t recognised, unlock with your pattern/PIN/password and re-register fingerprints. If you forget your unlock code, you may need to reset the device, and Samsung is not responsible for data loss.

• Changing the screen lock method to Swipe or None (insecure) will delete all biometric data.


How can I improve fingerprint recognition performance?

Be aware of the following conditions that may affect performance:

• The device may not recognise fingerprints affected by wrinkles or scars.

• Recognition may fail for small or thin fingers.

• Register fingerprints of the fingers used most often.

• Ensure the fingerprint sensor area (bottom centre of the screen) and screen protector are not scratched or damaged (e.g., by coins, keys).

• Ensure the sensor area and your fingers are clean and dry.

• If you bend your finger or use a fingertip, recognition may fail. Press the screen so your fingertip spreads over the wide surface of the recognition area.


How do I register my fingerprints?

On the Settings screen, tap Security and privacy → Biometrics → Fingerprints and follow the on-screen instructions to register your fingerprint.

After registering, you can check if your fingerprint is registered and its name by tapping Check added fingerprints.


How do I unlock the screen using my fingerprints?

1. On the Settings screen, tap Security and privacy → Biometrics → Fingerprints.

2. Unlock the screen using the preset screen lock method.

3. Tap the Fingerprint unlock switch to turn it on.

4. On the locked screen, place your finger on the fingerprint recognition sensor and scan your fingerprint.


How do I change the fingerprint recognition icon setting?

Set the device to show or hide the fingerprint recognition icon when you tap the screen while the screen is turned off.

1. On the Settings screen, tap Security and privacy → Biometrics → Fingerprints.

2. Unlock the screen using the preset screen lock method.

3. Tap Show icon when screen is off and select an option.


How do I delete registered fingerprints?

1. On the Settings screen, tap Security and privacy → Biometrics → Fingerprints.

2. Unlock the screen using the preset screen lock method.

3. Select a fingerprint to delete and tap Remove.


How do I set up Secure Folder?

Secure Folder protects private content and apps. It is a separate, secured storage area. Data cannot be transferred via unapproved methods (USB, Wi-Fi Direct). Modifying the OS may lock Secure Folder.

1. Open Settings and tap Security and privacy → More security settings → Secure Folder.

2. Follow the on-screen instructions. When prompted to reset the lock type with your Samsung account, tap Turn on (recommended). If you forget the lock type and didn’t turn this on, you cannot reset it.

When setup is complete, the Secure Folder screen appears, and the app icon is added to the Apps screen.

Notes:

• When the Secure Folder app is locked, you must unlock it using your preset lock method.

• To change the name or icon, open Secure Folder, tap the three vertical dots (⋮) → Customise.

• Back up important data before saving it in Secure Folder.


How do I set the auto lock condition for Secure Folder?

1. Open the Secure Folder app and tap the three vertical dots (⋮) → Settings → Auto lock Secure Folder.

2. Select a lock option (e.g., When screen turns off, After 5 minutes).


How do I manually lock Secure Folder?

Open the Secure Folder app and tap the three vertical dots (⋮) → Lock and exit.


How do I move content (like images) to Secure Folder?

1. Open the Secure Folder app and tap the three vertical dots (⋮) → Add files.

2. Tap Images (or another category), tick images to move, and then tap Done.

3. Tap Move (to delete from original location) or Copy (to keep in original location).

Note: The method for moving content may vary depending on the content type.


How do I move content (like images) out of Secure Folder?

1. Open the Secure Folder app and tap Gallery (or the app containing the content).

2. Select an image (or item) and tap the three vertical dots (⋮) → Move out of Secure Folder.

The selected items will be moved to the corresponding app (e.g., Gallery) in the default storage.


How do I add apps to Secure Folder?

1. Open the Secure Folder app and tap the plus icon (+).

2. Tick one or more apps installed on the device and tap Add.


How do I remove apps from Secure Folder?

Inside Secure Folder, touch and hold an app to delete, and tap Uninstall.


How do I add accounts (Samsung, Google) within Secure Folder?

Add accounts to sync with apps inside Secure Folder.

1. Open the Secure Folder app and tap the three vertical dots (⋮) → Settings → Manage accounts → Add account.

2. Select an account service.

3. Follow the on-screen instructions to complete the account setup.


How do I hide the Secure Folder shortcut from the Apps screen?

Open the Secure Folder app, tap the three vertical dots (⋮) → Settings, and then tap the Add Secure Folder to Apps screen switch to turn it off.

Alternatively, open the notification panel, swipe downwards, and then tap the Secure Folder icon to turn off the feature (hide it). If you cannot find the icon, tap Edit (pencil icon) and drag the button to the quick settings panel.


How do I show the Secure Folder shortcut again if it’s hidden?

Open Settings, tap Security and privacy → More security settings → Secure Folder, and then tap the Add Secure Folder to Apps screen switch to turn it on.


How do I uninstall Secure Folder?

You can uninstall Secure Folder, including its content and apps.

Open the Secure Folder app and tap the three vertical dots (⋮) → Settings → More settings → Uninstall.

To back up content before uninstalling, tick Move media files out of Secure Folder and tap Uninstall. To access backed-up data, open the My Files app and tap Internal storage → Download → Secure Folder.

Note: Notes saved in Samsung Notes will not be backed up.


How do I set up Secure Wi-Fi?

Secure Wi-Fi secures your Wi-Fi connection by encrypting data and disabling tracking, especially useful on unsecured public networks.

On the Settings screen, tap Security and privacy → More security settings → Secure Wi-Fi and follow the on-screen instructions to complete the setup.

When Secure Wi-Fi is turned on, the key icon will appear on the status bar.

Notes:

• Using this feature may result in a slower Wi-Fi network speed.

• This feature may not be available depending on the Wi-Fi network, carrier, or model.


How do I select apps to protect using Secure Wi-Fi?

Select apps to protect so data like passwords or activity is safe from being accessed by others.

On the Settings screen, tap Security and privacy → More security settings → Secure Wi-Fi → Key icon (Settings) → Protected apps and tap the switches next to the apps you want to protect.

Note: Some apps may not support this feature.


How do I purchase a Secure Wi-Fi protection plan?

You get a free monthly plan. Paid plans offer unlimited bandwidth for a limited time.

1. On the Settings screen, tap Security and privacy → More security settings → Secure Wi-Fi.

2. Tap Protection plan → Upgrade and select the plan you want.

3. Follow the on-screen instructions to complete the purchase.

Note: For certain plans, you can transfer the plan to another device signed in to your Samsung account.


How do I register for Samsung Pass?

Register your biometric data (fingerprint or face) to Samsung Pass to verify your identity for services requiring login or personal info.

Before using Samsung Pass, register your biometric data to the device.

On the Settings screen, tap Security and privacy → More security settings → Samsung Pass. Follow the on-screen instructions to complete the setup.

Notes:

• Website sign-in feature only available via Samsung Internet app; some sites may not support it.

• Registered biometric data is saved only on your device.


How do I enable using Samsung Pass to verify my Samsung account password?

Use your registered biometric data instead of entering your Samsung account password (e.g., when buying from Galaxy Store).

On the Samsung Pass main screen, tap the three vertical dots (⋮) → Settings → Account and syncing, and then tap the Verify with Samsung Pass switch to turn it on.


How do I use Samsung Pass to sign in to websites?

Use Samsung Pass for websites supporting ID/password autofill (via Samsung Internet app).

1. On the sign-in page of the website, enter your ID and password, then tap the sign-in button.

2. When a pop-up asks to save sign-in info, tick Sign in with Samsung Pass and tap Remember.


How do I use Samsung Pass to sign in to apps?

Use Samsung Pass for apps supporting ID/password autofill.

1. On the sign-in page of the app, enter your ID and password, then tap the app’s sign-in button.

2. When a pop-up asks to save sign-in info, tap Save.


How do I sign in using passkeys saved in Samsung Pass?

In apps or websites supporting sign-in with a passkey, you can use a passkey saved in Samsung Pass instead of ID/password.

1. On the app or website, create a passkey (method varies).

2. When a pop-up asks to save the passkey, select Samsung Pass.

3. Follow on-screen instructions to save the passkey.

Now you can sign in with the passkey saved in Samsung Pass.


How do I manage sign-in information saved in Samsung Pass?

Check the list of websites and apps set up for Samsung Pass and manage your sign-in info.

1. On the Samsung Pass main screen, tap Apps/websites and select a website or app.

2. Tap Edit to modify ID, password, or name. Tap Delete to remove the sign-in information.


How do I check which websites and apps support Samsung Pass?

On the Samsung Pass main screen, tap the three vertical dots (⋮) → Settings → Partners. If no websites/apps support Samsung Pass, Partners will not appear.

Notes:

• Available websites/apps vary by service provider/model.

• Samsung is not responsible for loss/inconvenience from signing in via Samsung Pass.


How do I use Samsung Pass to enter personal information automatically?

Use Samsung Pass to enter personal info (address, payment card) on apps supporting autofill.

1. On the Samsung Pass main screen, select an option under Private info (e.g., Addresses, Cards).

2. Enter the information and tap Save.

You can now use your registered biometric data to autofill this info on supported apps.


How do I delete my Samsung Pass data?

Delete your biometric data, sign-in info, and app data registered to Samsung Pass.

On the Samsung Pass main screen, tap the three vertical dots (⋮) → Settings → Devices using Samsung Pass → three vertical dots (⋮) → Leave Samsung Pass.

Notes:

• Your Samsung account remains active.

• Samsung Pass data on other devices signed into your Samsung account will also be deleted.


How do I manage Location settings?

Change settings for location information permissions. On the Settings screen, tap Location.

Available options include:

• App permissions: Check and edit app permissions to access location.

• Location services: Use Wi-Fi or Bluetooth to improve accuracy, even when features are off. Check which location services are in use.

• Recent access: Check which apps recently requested your location.


How do I manage Safety and emergency settings?

Manage medical info, emergency contacts, and emergency features. On the Settings screen, tap Safety and emergency.

Available options include:

• Medical info: Enter your medical information.

• Emergency contacts: Add your emergency contacts.

• Emergency SOS: Set the device to make an emergency call when the Side button is pressed five times.

• Emergency sharing: Send location or low battery notifications to emergency contacts.

• Silence notifications while driving: Turn on Do Not Disturb automatically while driving.

• Emergency Location Service (ELS): Turn on the ELS feature.

• Wireless emergency alerts: Change settings for alerts.

• Earthquake alerts: Turn on the earthquake alert feature.

• Unknown tracker alerts: Receive notification if an unknown tracker is detected travelling with you.

Note: Some features may not be available depending on the region or model.


How do I manage Accounts and backup settings?

Sync, back up, or restore data using Samsung Cloud, sign in to accounts, or transfer data via Smart Switch. On the Settings screen, tap Accounts and backup.

Available options include:

• Manage accounts: Add Samsung, Google, or other accounts to sync with.

• Samsung Cloud: Back up/restore data and settings.

• Google Drive: Back up personal info, app data, and settings to Google Drive (requires sign-in).

• Smart Switch: Open Smart Switch to transfer data from a previous device.

Note: Regularly back up data to a safe location (Samsung Cloud, computer) to prevent data loss.


How do I back up data using Samsung Cloud?

1. On the Settings screen, tap Accounts and backup and tap Back up data under Samsung Cloud.

2. Tap the switches next to the items you want to back up and tap Back up now.

3. Tap Done.

Note: Some data will not be backed up. Check which data will be backed up on the ‘Back up data’ screen.


How do I restore data using Samsung Cloud?

Restore backup data from Samsung Cloud to your device.

1. On the Settings screen, tap Accounts and backup.

2. Tap Restore data and select a device backup you want.

3. Tick items you want to restore and tap Restore.


How do I access Google settings?

Configure settings for some features provided by Google. On the Settings screen, tap Google.


How do I manage Advanced features?

Turn on advanced features and change settings that control them. On the Settings screen, tap Advanced features.

Available options include:

• Bixby: Access the Bixby user interface.

• Smart suggestions: Analyse text/messages for events/addresses and suggest actions or related apps based on usage history. (Collected info stored locally).

• Labs: Use new features.

• Side button: Select app/feature to launch using the Side button.

• Multi window: Set how to launch Multi window and configure its settings.

• Motions and gestures: Turn on motion features and configure settings.

• One-handed mode: Turn on one-handed operation mode.

• Screenshots and screen recordings: Change settings for screenshots/recorder.

• Show contacts when sharing content: Display recent contacts on the sharing panel.

• Video call effects: Use effects like background change during video calls. (Only available in some apps, some features model/carrier dependent).

• Dual Messenger: Install a second instance of a messenger app for a separate account.

Note: Some features may not be available depending on the carrier or model.


How do I configure Motions and gestures?

Turn on the motion feature and configure settings. On the Settings screen, tap Advanced features → Motions and gestures.

Available options include:

• Lift to wake: Turn on the screen when you pick up the device.

• Double tap to turn on screen: Turn on screen by double tapping anywhere when it’s off.

• Double tap to turn off screen: Turn off screen by double tapping an empty area on Home/Lock screen.

• Alert when phone picked up: Alert for missed calls/messages when you pick up the device. (May not work if screen is on or device not on flat surface).

• Mute with gestures: Mute sounds using motions or gestures.

• Palm swipe to capture: Capture a screenshot by swiping hand left/right across screen. (Not possible in some apps/features).

Note: Excessive shaking or impact may cause unintended input for some features using sensors.


How do I use Video call effects?

Use features like changing the background during video calls.

On the video calling app’s screen, open the notification panel, swipe downwards, and then tap Video call effects.

Available options include:

• Reset icon: Reset the settings.

• Image icon: Select/add background colours or images.

• Background: Change or blur the background.

• Face: Apply beauty effects.

• Colour tone: Adjust screen’s colour tone and brightness.

• Auto framing: Automatically adjust shooting angle/zoom by tracking people. (Turn on/off).

Notes:

• Some features may not be available depending on the model.

• Some features available only when using the front camera.


How do I install a second messenger app using Dual Messenger?

Install a second app instance to use two separate accounts for the same messenger app.

1. On the Settings screen, tap Advanced features → Dual Messenger. Supported apps will appear.

2. Tap the switch of an app to install the second app. The second app’s icon will have an orange badge.

Notes:

• Feature availability depends on the app.

• Some app features may be limited for the second app.


How do I uninstall a second app created by Dual Messenger?

1. On the Settings screen, tap Advanced features → Dual Messenger.

2. Tap the switch of the app you want to uninstall and tap Uninstall.

All data related to the second app will be deleted.

Note: If you uninstall the first app, the second app will also be deleted.


How do I use Digital Wellbeing and parental controls?

Check device usage history and use features to manage digital life or set up parental controls.

On the Settings screen, tap Digital Wellbeing and parental controls.

Available options include:

• Most used apps: Check list of most used apps for the day.

• Screen time goal: Set daily usage goals.

• App timers: Limit daily usage time per app. App turns off when limit is reached.

• Driving monitor: Monitor device usage time while driving.

• Walking monitor: Monitor device usage time while walking.

• Volume monitor: Monitor volume level to protect hearing.

• Parental controls: Manage children’s digital use.


How do I optimise my device using Device care?

The device care feature provides an overview of battery, storage, memory, and security status, and allows optimization.

On the Settings screen, tap Device care → Optimise now.

This feature improves performance by:

• Closing apps running in the background.

• Managing abnormal battery usage.

• Scanning for crashed apps and malware.


How do I check Battery status in Device care?

Check remaining battery power and usage time. On the Settings screen, tap Device care → Battery. Refer to Battery settings for more details.


How do I manage Storage in Device care?

Check used and available storage status.

On the Settings screen, tap Device care → Storage.

To delete files or uninstall unused apps, select a category, then touch and hold (or select) an item and tap Delete or Uninstall.

Notes:

• Actual available capacity is less than specified due to OS/default apps.

• Available capacity may change with updates.

• Check internal storage capacity in Specifications on Samsung website.


How do I manage Memory in Device care?

On the Settings screen, tap Device care → Memory.

To speed up your device by stopping background apps, tick apps from the list and tap Clean now.


How do I use App protection in Device care?

Check the device’s security status. This feature scans for malware.

On the Settings screen, tap Device care → App protection → Scan phone.


How do I turn on Ultra data saving?

Monitor and reduce mobile data usage by preventing background apps and compressing internet data (images, videos, webpages).

On the Settings screen, tap Device care → Ultra data saving, and then tap the switch to turn it on.

Notes:

• Feature may not be available depending on carrier/model.

• Some webpages/content may be unavailable when turned on.


How do I manage Performance settings in Device care?

On the Settings screen, tap Device care.

• Auto optimisation: Perform optimisation automatically (closing background apps, cleaning memory). Tap Auto restart to set automatic restarts when issues are detected or at a set time.


How do I access Additional care options in Device care?

On the Settings screen, tap Device care.

• Software update: Update software via FOTA service or schedule updates.

• Diagnostics: Test your device using Samsung Members.

• Maintenance mode: Protect privacy when someone else uses your device (e.g., during repairs).


How do I manage Apps settings?

Manage device apps and their settings. Check usage info, change notifications/permissions, or uninstall/disable apps.

On the Settings screen, tap Apps.


How do I manage General management settings?

Customise system settings or reset the device. On the Settings screen, tap General management.

Available options include:

• Language: Select device languages.

• App languages: Select language per app.

• Voice input: Download language packs for offline voice input.

• Date and time: Control how time/date is displayed. (Time/date resets if battery fully discharges).

• Samsung Keyboard settings: Change Samsung Keyboard settings.

• Keyboard list and default: Select default keyboard and change settings.

• Physical keyboard: Change external keyboard settings.

• Mouse and trackpad: Change external mouse/trackpad settings.

• Passwords, passkeys, and autofill: Change preferred service for autofill.

• Reset: Reset device settings or perform factory data reset.

• Customisation Service: Get personalised service based on interests/usage.

• Contact us: Ask questions or check FAQs.


How do I add device languages?

1. On the Settings screen, tap General management → Language → Add language. (Tap ⋮ → All languages to see all addable languages).

2. Select a language to add.

3. To set it as default, tap Set as default. To keep current default, tap Keep current. The added language appears in your list (top if set as default).

To change the default language later, select a language from the list and tap Apply. If an app doesn’t support the default, the next supported language in the list is used.


How do I configure Accessibility settings?

Configure settings to improve accessibility. On the Settings screen, tap Accessibility.

Available options include:

• Recommended for you: Check currently used and other recommended features.

• Vision enhancements: Settings for visually impaired users.

• TalkBack: Turn on voice feedback. Access Settings → Tutorial and help for info.

• Hearing enhancements: Settings for users with hearing impairment.

• Interaction and dexterity: Settings for users with reduced dexterity.

• Advanced settings: Configure Direct access and notification features.

• Installed apps: Check installed accessibility services.

• About Accessibility: Check Accessibility information.

• Contact us: Ask questions or check FAQs.


How do I manage Software updates?

Update software via Firmware Over-The-Air (FOTA) service or schedule updates. On the Settings screen, tap Software update.

Available options include:

• Download and install: Check for and install updates manually.

• Auto download over Wi-Fi: Download updates automatically on Wi-Fi.

• Last update: Check info about the last update.

Note: Emergency security updates may install automatically without agreement.


Where can I find information about Security updates for my model?

Security updates strengthen device security and protect personal information. For updates specific to your model, visit security.samsungmobile.com.

Note: The website supports only some languages.


How do I access Remote support (Galaxy A35 5G)?

Get help for technical problems through the remote support service. On the Settings screen, tap Remote support.


How do I access device information in About phone?

Access your device’s information. On the Settings screen, tap About phone.

Available options include:

• Status information: Check SIM card status, Wi-Fi MAC address, serial number, etc.

• Legal information: Access safety info and open source licence.

• Software information: Access OS version and firmware version.

• Battery information: Check battery status and information.


How do I change my device’s name?

On the Settings screen, tap About phone, then tap Edit below the current device name.


What are the general precautions for using the device?

Please read these notices for safe and proper use:

• Descriptions are based on default settings.

• Content may differ based on region, provider, model, or software.

• Some apps/features require Wi-Fi or mobile network connection.

• High CPU/memory usage content affects performance; related apps may not work properly depending on specs/environment.

• Samsung isn’t liable for performance issues from non-Samsung apps.

• Samsung isn’t liable for issues from edited registry/modified OS software. Customising OS may cause device/apps to work improperly.

• Software, sounds, wallpapers, images, media are licensed for limited use. Extracting/using for commercial purposes infringes copyright laws. Users are responsible for illegal media use.

• Data charges (messaging, up/downloading, auto-sync, location) may occur. Use Wi-Fi for large transfers.

• Default apps are subject to updates and may lose support without notice.

• Modifying OS or installing unofficial software may cause malfunctions, data damage/loss, violates Samsung licence, and voids warranty.


What should I know about the touch screen?

• Screen is clearly visible outdoors due to automatic contrast adjustment.

• Fixed graphics for extended periods may cause afterimages (screen burn-in) or ghosting. Avoid fixed graphics and turn off screen when not in use.

• Set screen timeout: Settings → Display → Screen timeout.

• Set auto brightness: Settings → Display → Adaptive brightness switch.


How do I find the FCC ID or regulatory information?

• Depending on region/model, some devices require FCC approval. If approved, find the FCC ID: Settings → About phone → Status information. If no FCC ID, the device isn’t authorized for US sale/territories and only for personal use.

• Depending on region, find regulatory info: Settings → About phone → Regulatory information.


What should I know about network availability and magnets?

• Supported bandwidths vary by region/carrier.

• 5G availability varies by model, country, provider, environment.

• Device contains magnets. Keep away from credit cards, implanted medical devices, other affected devices. For medical devices, keep >15cm apart. Stop use and consult physician/manufacturer if interference suspected.


What do the instructional icons mean?

Warning: situations that could cause injury to yourself or others

Caution: situations that could cause damage to your device or other equipment

Notice: notes, usage tips, or additional information


What should I know about package contents and accessories?

Refer to the quick start guide for package contents.

• Supplied items/accessories vary by region/carrier.

• Supplied items are designed only for this device; may not be compatible with others.

• Appearances/specifications subject to change without notice.

• Purchase additional accessories locally; ensure compatibility.

• Use Samsung-approved accessories. Unapproved ones may cause issues not covered by warranty.

• Accessory availability depends on manufacturers. See Samsung website for info.

• USB Type-C headphones supporting digital output can be used. Device may not be compatible with headphones using different output method or manufacturer.

• Included USB cable supports up to 3A charging. Charger not included.


What is the device’s water and dust resistance rating?

Your device is water- and dust-resistant and meets the IP67 international standard.

IP67 certification: Tested in 15-35 °C, 86-106 kPa, 1 m fresh water for 30 minutes without moving.


How do I maintain water and dust resistance?

Follow these guidelines:

• Do not expose to swimming pool or sea water.

• If exposed to unclean water/liquids (soapy water, oil, perfume, sunscreen, hand cleaner, chemicals, alcohol), clean with fresh water (no flow), wipe with soft clean cloth, dry thoroughly before use.

• Do not expose to water moving with force (sudden pressure may exceed guaranteed level).

• In sauna/steam room, performance may be damaged by sudden temperature changes.

• If device shocked or damaged, resistance may decrease.


What should I do if the device is exposed to water or pollutants?

Follow these guidelines:

• Wipe with a soft, clean cloth, then dry thoroughly.

• If microphone/speaker isn’t fully dry, call sound may not be clear.

• Touch screen/features may not work properly if used in water.

• Do not connect charger/accessories until completely dry. Connecting when jack is wet may damage device.

Note: Water and dust resistance is not permanent and may diminish over time due to normal wear and tear.


Why does the device heat up while charging?

While charging, the device and charger may become hot. During wireless or fast charging, it may feel hotter. This doesn’t affect lifespan or performance and is normal. If the battery gets too hot, charging speed may decrease or stop.


What should I do when the device heats up during charging?

• Disconnect charger, close running apps. Wait for device to cool, then charge again.

• If lower part overheats, check USB cable for damage. Replace damaged cable with new Samsung-approved one.

• When using wireless charger, remove foreign materials (metal objects, magnets, cards) between device and charger.

Note: Wireless/fast charging only available on supported models.


Why does the device heat up during use?

Using power-intensive features/apps for extended periods may cause temporary heating due to increased battery consumption. Close running apps and don’t use the device for a while.


In what situations might the device overheat during use?

Examples include:

• Initial setup after purchase or when restoring data.

• Downloading large files.


What apps or activities can cause the device to heat up?

• Using power-intensive apps for extended periods (high-quality games, recording videos, streaming at max brightness, connecting to TV).

• Multitasking (running many apps in background: Multi window, updating/installing apps while recording, downloading large files during video call, recording video with navigation app).

• Using large amount of data for syncing (cloud, email, other accounts).

• Using navigation app in car in direct sunlight.

• Using Mobile Hotspot and Tethering feature.

• Using device in areas with weak signals or no reception.

• Charging with a damaged USB cable.

• Multipurpose jack damaged or exposed to foreign materials (liquid, dust, powder, pencil lead).

• Roaming.


What should I do when the device heats up during use?

• Keep device updated with latest software.

• Conflicts between running apps may cause heat. Restart device.

• Turn off Wi-Fi, GPS, Bluetooth when not using them.

• Close apps increasing battery consumption or running in background when not in use.

• Delete unnecessary files or unused apps.

• Decrease screen brightness.

• If device overheats or feels hot for prolonged period, stop using it. If it continues, contact Samsung Service Centre or authorized service centre.


What happens if the device overheats?

If you feel uncomfortable due to overheating, stop using the device.

When it heats up, features/performance may be limited or device may turn off to cool down (supported models only).

• If device overheats, screen brightness, refresh rate, performance speed limited. Charging may slow or stop (battery icon blinks).

• If it reaches a certain temp, warning message appears. Running apps close, features limited (except emergency calls) until cool.

• If second warning appears due to further temp increase, device turns off. Do not use until within recommended operating temp range. If second warning appears during emergency call, call won’t disconnect.

Recommended operating temperature: 0 °C to 35 °C. Using outside this range may damage device or reduce battery lifespan.


What environmental conditions should I avoid to prevent overheating?

Device may heat up due to environment. Use caution:

• Do not store in very cold or hot temperatures.

• Do not expose to direct sunlight for extended periods.

• Do not use/store for extended periods in very hot areas (e.g., inside car in summer).

• Do not place on areas that may overheat (e.g., electric heating mat).

• Do not store near/in heaters, microwaves, hot cooking equipment, high pressure containers.

• Do not use cable with peeled/damaged covering. Do not use damaged/malfunctioning charger or battery.


What should I do if the device asks for a Password, PIN, PUK, or PIN2?

When you turn on or use the device, it may prompt for codes:

• Password: If device lock is on, enter the password you set.

• PIN: When using device first time or PIN requirement is on, enter PIN supplied with SIM/USIM card. Can turn off in Lock SIM card menu.

• PUK: If SIM/USIM blocked (usually due to incorrect PIN entries), enter PUK from carrier.

• PIN2: If accessing menu requiring PIN2, enter PIN2 from SIM/USIM card. Contact carrier for info.


What should I do if the device displays network or service error messages?

• In areas with weak signals/poor reception, you may lose reception. Move and try again. Error messages may appear repeatedly while moving.

• Cannot access some options without subscription. Contact carrier.


What should I do if my device does not turn on?

When the battery is completely discharged, the device will not turn on. Fully charge the battery before turning on the device.


What should I do if the touch screen responds slowly or improperly?

• Screen protector or optional accessories may interfere. Remove them.

• Wearing gloves, unclean hands, tapping with sharp objects/fingertips may cause malfunction.

• Malfunction may occur in humid conditions or when exposed to water.

• Restart device to clear temporary software problems.

• Ensure device software is updated to latest version.

• If screen is scratched/damaged, visit Samsung Service Centre or authorized service centre.


How do I restart the device if it freezes or hangs?

If your device freezes or hangs, you may need to close apps or turn off the device and turn it on again.


How do I force restart the device if it is frozen and unresponsive?

Press and hold the Side button and the Volume Down button simultaneously for more than 7 seconds to restart it.


How do I reset the device if other methods don’t solve a problem?

If restarting doesn’t solve the problem, perform a factory data reset. Open Settings and tap General management → Reset → Factory data reset → Reset → Delete all.

Important: Before performing the factory data reset, remember to make backup copies of all important data stored in the device.


Why are calls not connecting?

• Ensure you have accessed the right cellular network.

• Ensure you have not set call barring for the phone number you are dialling.

• Ensure you have not set call barring for the incoming phone number.


Why can others not hear me speaking on a call?

• Ensure you are not covering the built-in microphone.

• Ensure the microphone is close to your mouth.

• If using headphones, ensure they are properly connected.


Why do I hear sound echoes during a call?

Adjust the volume by pressing the Volume button or move to another area.


Why is the cellular network or internet often disconnected or audio quality poor?

• Ensure you are not blocking the device’s internal antenna.

• In areas with weak signals/poor reception, you may lose reception. Connectivity problems may be due to carrier base station issues. Move area and try again.

• When using device while moving, wireless network services may be disabled due to carrier network issues.


What should I do if the battery does not charge properly (using Samsung-approved chargers)?

• Ensure that the charger is connected properly.

• Visit a Samsung Service Centre or an authorised service centre and have the battery replaced.


Why does the battery deplete faster than when first purchased?

• Exposing device or battery to very cold or hot temperatures may reduce useful charge.

• Battery consumption increases when using certain features/apps (GPS, games, internet).

• The battery is consumable; useful charge gets shorter over time.


What should I do if error messages appear when opening the camera?

Device needs sufficient storage and battery power for camera app. Try the following:

• Charge the battery.

• Free storage by transferring files to computer or deleting files.

• Restart device. If still having trouble, contact Samsung Service Centre or authorized service centre.


Why is the picture quality poorer than the preview?

• Picture quality varies depending on surroundings and photography techniques.

• Taking pictures in dark areas, at night, or indoors may result in image noise or out-of-focus images.


What should I do if error messages appear when opening multimedia files?

If errors occur or files don’t play, try the following:

• Free storage by transferring files to computer or deleting files.

• Ensure music file is not Digital Rights Management (DRM)-protected. If it is, ensure you have the appropriate licence/key.

• Ensure file formats are supported. If format not supported (e.g., DivX, AC3), install supporting app. Check supported formats on Samsung website.

• Device supports pictures/videos captured with it. Files from other devices may not work properly.

• Device supports files authorized by carrier/service providers. Some internet content (ringtones, videos, wallpapers) may not work properly.


What should I do if Bluetooth is not working well?

If another Bluetooth device isn’t located or connection problems/malfunctions occur:

• Ensure device you wish to connect is ready to be scanned/connected.

• Ensure your phone and other device are within max Bluetooth range (10 m).

• On your phone, open Settings → Connections, tap Bluetooth switch off then on again.

• On your phone, open Settings → General management → Reset → Reset Wi-Fi and Bluetooth settings → Reset settings. (Registered info may be lost).

If tips don’t solve problem, contact Samsung Service Centre or authorized service centre.


Why is a connection not established when I connect the device to a computer?

• Ensure the USB cable is compatible with your device.

• Ensure you have the proper driver installed and updated on your computer.


Why can’t my device find my current location?

GPS signals may be obstructed in some locations (e.g., indoors). Set the device to use Wi-Fi or a mobile network to find your current location in these situations.


What should I do if data stored in the device has been lost?

Always make backup copies of all important data stored in the device. Otherwise, you cannot restore data if it is damaged or lost. Samsung is not responsible for the loss of data stored in the device.


Why is there a small gap around the outside of the device case?

• This gap is a necessary manufacturing feature; some minor rocking or vibration of parts may occur.

• Over time, friction between parts may cause this gap to expand slightly.


What should I do if there is not enough space in the device’s storage?

Delete unnecessary data (e.g., cache) using the device care feature or manually delete unused apps or files to free up storage space.


Why does the Home button not appear sometimes?

The navigation bar containing the Home button may disappear while using certain apps or features. To access the navigation bar, drag upwards from the bottom of the screen.


How should the battery be removed?

• To remove the battery, contact an authorised service centre. For battery removal instructions, visit http://www.samsung.com/global/ecodesign_energy.

• For safety, you must not attempt to remove the battery. Improper removal may damage battery/device, cause injury, make device unsafe.

• Samsung isn’t liable for damage/loss (contract/tort, negligence) from failure to follow warnings/instructions, except death/personal injury caused by Samsung’s negligence.


CLICK HERE TO DOWNLOAD SAMSUNG SM-A556E (01) PDF MANUAL


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