REOLINK RLN16-410 (01) PDF Document

The LED lights on the front panel of your REOLINK RLN16-410 provide information about its operational status. The table below explains what each light status means:

The capabilities of the REOLINK RLN16-410 can vary based on its hardware version. The following table outlines the different hardware versions and their corresponding supported features.

To set up your REOLINK RLN16-410, you first need to connect the hardware and then follow the on-screen setup wizard.

Hardware Connection:

1. Connect the NVR’s LAN port to your router using an Ethernet cable.

2. Connect the included mouse to the USB port of the NVR.

3. Connect the NVR to a monitor using an HDMI or VGA cable.

4. Connect a PoE camera to one of the PoE ports on the back of the NVR. For a WiFi camera, connect it to the same WiFi network as your NVR.

5. Connect the power adapter to the NVR and switch it on.

On-Screen Setup Wizard:

After powering on, a setup wizard will appear on the monitor. Follow these steps:

1. General: Set the Language, Screen Resolution, Date Format, and Time Format. Click Next.

2. DST: Set the System Time, Time Zone, and enable DST (Daylight Saving Time) if needed. Click Next.

3. Login: Create a password for your NVR’s admin account. You can also check “Require Password Login When Unlocking Screen” for added security. Click Next.

4. Password Security: Set up a security question and answer to help you retrieve your password if you forget it. Click Next.

5. Device Info: Give your NVR a name and click “Format” to format the pre-installed Hard Disk Drive (HDD). Click Next.

6. Network: It is recommended to keep Network access as DHCP and DNS as Auto. This allows the NVR to automatically obtain network settings from your router. Click Next.

7. Email Settings: You can configure email settings for receiving alarm notifications. This step can be skipped and configured later.

When viewing a camera live on your REOLINK RLN16-410, several icons are available for controlling the camera and view.

Icons on the Live Image:

Icons at the Bottom of the Live View Page (after right-clicking):

To use PTZ controls on your REOLINK RLN16-410, click the PTZ icon to bring up the control panel. From there you can manage various movements and presets.

Basic Controls:

• Use the arrow icons to pan (left/right) and tilt (up/down) the camera.

• Click the +/- buttons on Zoom to zoom in or out.

• Click the +/- buttons on Focus to manually adjust the camera’s focus.

• Click the +/- buttons on Movement Speed to adjust how fast the camera pans and tilts.

Preset Point:

This allows you to save specific camera positions for quick access.

1. Pan and tilt the camera to the desired position.

2. In the PTZ menu, under Preset Point, click the add icon.

3. Set a name for the preset and click Confirm to save.

Monitor Point (Guard Position):

This sets a default position for the camera to return to after a period of inactivity.

1. Under Monitor Point in the PTZ menu, click the icon to set the current camera position as the monitor point.

2. Set the Interval for Auto Return (10-300 seconds) and click OK.

3. You can click the return icon to send the camera back to its monitor point immediately.

Patrol:

This creates a custom tour for the camera to follow using at least two preset points.

1. At Patrol, click the settings icon.

2. Click + to add preset points to the patrol route.

3. For each point, set the duration and speed, then click Confirm to save the patrol route.

4. Click the play/stop icon in the main PTZ menu to start or stop the patrol cruise.

You can customize various camera settings through the NVR menu by navigating to Settings > Camera and selecting the desired camera.

Stream Settings (Resolution and Quality):

Go to Settings > Camera > Stream. Here you can change the Resolution, Frame Rate (FPS), and Max Bit Rate for both the Main Stream (high quality) and Sub Stream (lower quality). A higher resolution provides better image quality but uses more storage and network bandwidth.

Display Settings:

Go to Settings > Camera > Display. You can adjust the following:

• Camera Name: Set a custom name for the camera.

• Time Stamp: Change the position of the time stamp on the video feed (Top Left, Top Right, etc.).

• Watermark: Turn the Reolink logo on or off.

• Flip Display: Turn the camera’s image upside down.

• Screen Mirroring: Mirror the camera’s image horizontally.

Image Settings:

From the Display menu, click Image Settings to adjust:

• Brightness, Contrast, Saturation, and Sharpness.

• Click Advanced for more options:

• Anti-Flicker: Choose from Off, 50Hz, or 60Hz to match your local power frequency and reduce light flicker.

• Day/Night: Set the mode to Auto, Color, Black & White, or Off.

• Exposure: Set to Auto, Low Noise, Frame Rate, or Manual.

• Backlight: Set to Off, Backlight Control, or Dynamic Range Control.

Privacy Mask:

Go to Settings > Camera > Display > Privacy Mask Settings. You can drag your mouse to draw up to 4 rectangular zones to block parts of the image from being viewed or recorded.

To configure motion detection for a specific camera on your REOLINK RLN16-410, go to Camera > Detection.

MD Sensitivity and Schedule:

• Adjust the MD Sensitivity slider to make the camera more or less sensitive to motion. You can set up to 4 different sensitivity levels for different time periods by clicking Add Time Period.

Detection Area:

• Click Detection Area to draw zones on the camera’s view where you do not want motion to be detected. Any area left uncovered will be active for motion detection. Click Apply to save.

Smart Detection (for compatible cameras):

For cameras with person and vehicle detection, you can fine-tune the settings.

• Click Settings under “Sensitivity for Smart Detection”. Here you can set the sensitivity level for Person and Vehicle detection independently.

• Click Object Size to define the minimum and maximum size of an object that will trigger an alarm. This helps filter out irrelevant movements from things like insects or falling leaves. Click Apply to save.

Auto Tracking (for compatible PTZ cameras):

• Enable Auto Tracking and choose whether the camera should track a Person or a Vehicle.

You can configure your REOLINK RLN16-410 to record based on a schedule, either continuously (Timer) or only when motion is detected (Alarm). Go to Surveillance > Record.

Set up Motion Recording:

1. First, ensure motion detection is set up for the camera.

2. Go to Surveillance > Record and enable the Record toggle.

3. Click Daily Schedule and select the camera you want to configure.

4. Click the Alarm button. Now, click and drag on the timetable to set the hours when you want motion-triggered recording to be active. The blue grids indicate active recording times.

5. For cameras with smart detection, you can specify the alarm type to record for Any Motion, Person, or Vehicle.

6. Click Applies to Other Cameras if you want to copy this schedule to other cameras.

Set up Continuous Recording:

1. Go to Surveillance > Record > Daily Schedule and select the camera.

2. Click the Timer button. Click and drag on the timetable to set the hours for continuous recording.

You can set up both Alarm and Timer schedules simultaneously. For example, you can have the NVR record continuously during the day (Timer) and only on motion at night (Alarm).

To set up alerts on your REOLINK RLN16-410, navigate to the Surveillance menu and select the type of alert you want to configure.

Alarm Email:

1. Go to Surveillance > Email Alerts and enable the feature.

2. Click Settings. Configure the SMTP server details for your email account (presets for Gmail, Yahoo, Outlook are available). Enter sender and recipient email addresses.

3. Choose the Content to send (Image, Video, or Text) and the Interval between emails.

4. Click Apply to save and use Test If Setup Succeeded to verify.

5. Click Daily Schedule to set when you want to receive email alerts. You can also set the Alarm type (Any Motion, Person, Vehicle).

Buzzer:

1. Go to Surveillance > Buzzer and enable it.

2. Click Daily Schedule to set a schedule for when the NVR’s internal buzzer should sound upon motion detection.

3. Check the box “NVR buzzer will go off when camera disconnect from network” if you want an audible alert for camera connection loss.

4. Under Exception, you can choose other system events that trigger the buzzer, such as Full HDD or HDD Error.

Push Notifications:

This sends a text message alert to your Reolink App.

1. Go to Surveillance > Push.

2. Click Push Notification Schedule. Select a camera and set the schedule for when you want to receive push notifications.

3. Choose the Alarm type (Any Motion, Person, Vehicle).

You can easily play back and save video clips directly from the REOLINK RLN16-410’s monitor interface.

Replay Recordings:

1. From the live view screen, click the Playback icon at the bottom.

2. On the left panel, select the camera(s) you want to view (up to 4 channels for cameras below 8MP, 1 channel for 8MP and above).

3. At Select Date, click on a date with recordings (indicated by a blue mark).

4. The timeline at the bottom will display recorded footage. Blue bars represent continuous recording and red marks represent motion events. Click anywhere on the timeline to start playing.

5. Check Alarm Only to filter the timeline to show only motion-triggered recordings.

Buttons on the Playback Window:

Download Recordings (Cut and Download):

1. Connect a USB drive to the NVR’s USB port.

2. In the playback screen, click the Cut icon.

3. Drag the markers on the timeline to select the start and end time for the clip you want to save.

4. Click Save. A backup window will appear.

5. Choose your USB drive as the storage disk. Check the option Back Up MP4 File(s) to convert the file to a standard MP4 format.

6. Click Start to download the clip to your USB drive.

You can manage various system-level settings on your REOLINK RLN16-410 through the System menu.

Account Center (System > Account Center):

• Change Password: Click the edit icon next to the current account to change its password.

• Add Account: Click “Add Account” to create a new user. You can set a Username, Password, and Type (General Account or Admin).

• Password Protection Settings: Set up a security question to help recover your password.

Maintenance (System > Maintenance):

• Auto Reboot: Enable this to set a weekly or daily schedule for the NVR to automatically restart, which can help maintain performance.

• Upgrade: To upgrade the firmware for the NVR, download the firmware file, copy it to a USB drive, plug it in, and click Upgrade to select the file.

• Upgrade IPC: To upgrade a camera’s firmware, click this option.

• Restore to Initial Settings: Click Restore to reset the NVR to its factory default settings.

Info (System > Info):

This page displays important system information, including the NVR Model, Hardware (Hw No.) version, Firmware (Fw Version) version, and UID number for remote access.

If a camera shows a “video loss” or “connection failed” error on the REOLINK RLN16-410 monitor, it indicates a problem with the connection, power, or configuration. Follow these troubleshooting steps:

Cause 1: Incorrect camera password.

• Solution: Log into the NVR and go to Menu -> IP Channel or Channel Management. Check the status of the channel. If it shows “Invalid PWD,” click Modify to enter the correct password for the camera and click Apply. If you have forgotten the camera’s password, you must press the reset button on the camera itself to hard reset it.

Cause 2: The camera is not properly connected to the NVR.

• Solution: Check that the network cable is plugged securely into the camera and the NVR’s RJ45 port. Observe the LED lights on the NVR’s port; a normal connection will show a flashing yellow light and a solid green light. If the lights do not turn on, try a different, known-working network cable and a different PoE port on the NVR.

Cause 3: The camera is not powered by the NVR.

• Solution: Ensure the camera is receiving power. See the troubleshooting steps for “Camera cannot be powered properly by the NVR.”

Cause 4: The camera is not assigned a Channel.

• Solution: In the IP Channel menu, ensure the camera is assigned a unique channel number and click Apply.

Cause 5: The NVR itself isn’t working properly.

• Solution: If the camera is confirmed to be powered and connected correctly but still shows no video, try restoring the NVR to its default settings to rule out a software issue.

If a PoE camera connected directly to your REOLINK RLN16-410 does not power on, follow these steps to diagnose the issue:

1. Cover the camera lens with your hand to see if the infrared (IR) lights turn on (they will glow a faint red in the dark). This is a primary indicator of the camera receiving power.

2. Check the LED lights on the PoE port of the NVR where the camera is connected. They should be active if a connection is established.

3. Try connecting the camera using a different, shorter Ethernet cable and connect it to a different PoE port on the NVR to rule out a faulty cable or port.

4. If the camera still doesn’t power on, press the reset button on the camera itself.

5. As a final test, try powering the camera with a separate 12V DC power adapter (if available) to determine if the issue is with the camera itself or the PoE power from the NVR.

If you are unable to access your REOLINK RLN16-410 from outside your local network, first ensure you can access it from within the same network. Then, check the following:

1. Ensure UID is enabled: On the NVR monitor, go to System > Info and make sure the option “Allow other Reolink software to access current device via UID” is enabled.

2. Add NVR by UID: Make sure you have added the NVR to your Reolink App or Client software using its UID, not its IP address.

3. Check NTP Sync: Go to Network > Advanced > NTP Settings on the NVR monitor. Click Synchronize. If it fails, it means the NVR is not connected to the internet.

4. Check Router Firewall: Ensure your router’s firewall settings allow the NVR to connect to the internet and that the UDP port is enabled.

5. Check Device Internet Access: Confirm that your phone or computer has a working internet connection and that the Reolink software has permission to access the internet.

6. Check for Blocks: Make sure there is no firewall, proxy, or VPN on your phone or computer that might be blocking the connection to the NVR.

7. Check Bandwidth: Ensure your network has sufficient bandwidth. Try switching to the fluent (lower quality) video stream to see if it connects.

If your REOLINK RLN16-410 is powered on but there is no display on the connected monitor, please check the following possible causes:

Cause 1: The video output resolution is not supported by the monitor.

• Solution: Ensure your TV or monitor supports at least 720p resolution. Power on the NVR to see if the Reolink logo appears during startup. If you can access the NVR on your local network via the Reolink Client software, log in and lower the NVR’s output resolution.

Cause 2: The system program is frozen.

• Solution: If the NVR was working previously and now shows the Reolink logo on boot but then turns black, the system may be frozen. Power cycle the NVR. If the issue persists, you may need a repair tool.

Cause 3: The HDMI/VGA cable or the monitor is defective.

• Solution: Test the cable by connecting other devices to see if it works. If not, try a different, shorter cable (less than 15 meters). Also, try connecting the NVR to a different monitor to rule out a monitor issue.

Cause 4: The HDMI/VGA port on the NVR is defective.

• Solution: After confirming your cables and monitor work, try logging into the NVR via the Reolink App or Client on the same network to see if the NVR is functioning. If it is, the physical video port may be the problem.

Cause 5: The NVR cannot be powered on.

• Solution: Ensure the power outlet is working. Check if the LED on the DC power adapter is on. Check the status of the LEDs on the front panel of the NVR itself.

If you have forgotten the password for your REOLINK RLN16-410, there are several ways to reset it:

• Via Software (If you still have access on another device): If you can still access the NVR via the Reolink App or Client, go to NVR Settings > System > Maintenance (Client) or NVR Settings > Advanced page (App) and click Restore. This will reset the NVR to factory settings, and you can create a new password.

• Via Security Question (New UI): On the monitor’s login screen, click Forget Password. Enter the answer to the security question you set up during the initial configuration to reset the password.

• Via Hardware Reset Button: For a complete reset, you must open the NVR’s case. With the monitor showing the live video page, press and hold the small reset button on the NVR’s motherboard for 5-10 seconds. This will restore the device to factory defaults.

If your REOLINK RLN16-410 fails to detect or recognize the Hard Disk Drive (HDD), follow these troubleshooting steps:

Cause 1: Compatibility issue between HDD and NVR.

• Solution: If you installed a new HDD yourself, ensure it is a surveillance-grade HDD, not one designed for a PC. Check the supported HDD size for your NVR’s specific hardware version. For the H3MB18 hardware version of the RLN16-410, the max single HDD capacity is 6TB.

Cause 2: The firmware version of the NVR is outdated.

• Solution: Check the current firmware version on the System > Info page and check for a newer version to download and install.

Cause 3: The connection of the HDD is lost.

• Solution: Power off and unplug the NVR. Open the case and carefully unplug the HDD’s power and data cables, then re-plug them securely.

Cause 4: The format of the HDD is wrong.

• Solution: On the NVR monitor, go to the Storage menu and try to format/initialize the HDD.

Cause 5: NVR software issue.

• Solution: Restore the NVR to its default settings.

Cause 6: Defective HDD.

• Solution: Try installing a different, known-working HDD to see if the NVR can detect it. If it does, the original HDD is likely faulty.

Automatic reboots on the REOLINK RLN16-410 can be caused by power supply issues, HDD problems, or grounding issues. Here’s how to troubleshoot:

Cause 1: UPS (Uninterruptible Power Supply) issue.

• Solution: If you are using a UPS, unplug the NVR from it and plug it directly into a wall socket. Run it for a day or two to see if the reboots stop. If they do, the issue is with the UPS.

Cause 2: HDD issue.

• Solution: Power down the NVR, unplug the HDD from the motherboard, and then power the NVR back on without the HDD. If the NVR runs stable for a day or two, the HDD is likely causing the reboots.

Cause 3: The NVR and cameras are both being grounded.

• Solution: A potential difference caused by double grounding can trigger the NVR’s protection mechanism. Unplug all cameras from the NVR and let the NVR run by itself for a day or two. If it stops rebooting, the issue is a grounding conflict. Ensure your cameras are not additionally grounded to your house’s ground wire, especially if installed on metal surfaces. You may need to add a non-conductive insulator between the camera and a metal mounting surface.

Cause 4: Insufficient power supply.

• Solution: This can happen if the power adapter is failing or cannot supply enough power for all connected cameras. Try unplugging one or two cameras. If the reboots stop, the power supply may be insufficient. The standard power adapter for the 16-channel REOLINK RLN16-410 is DC 48V 2.5A.

How many cameras can I connect to the REOLINK RLN16-410?

You can connect up to 16 cameras to the REOLINK RLN16-410.

Can I connect the REOLINK RLN16-410 to two monitors at the same time?

Yes, the NVR has both HDMI and VGA ports. You can connect it to two monitors, and it will display the camera feeds on both monitors simultaneously.

How do I connect the REOLINK RLN16-410 to a router?

The NVR can only be connected to a router via an Ethernet cable connected to its LAN port.

What is the maximum Ethernet cable length between a camera and the REOLINK RLN16-410?

Using Cat5 Ethernet cable, the maximum length is 270 feet. If you use Cat6 or a higher-rated cable, the length can be extended up to 330 feet. The cable must be an 8-PIN Ethernet cable.

Which camera models are supported by the REOLINK RLN16-410?

All Reolink cameras, except for battery-powered models, can work with the Reolink PoE NVR. It is recommended to use cameras with the same or lower resolution as the NVR’s maximum supported resolution.

Can I use a camera without connecting it directly to the REOLINK RLN16-410?

Yes, Reolink cameras can be connected to a router or PoE switch that is on the same local network as the NVR. You can then add these cameras to the NVR for viewing and recording.

Can I connect a Wi-Fi camera to the REOLINK RLN16-410?

Yes, as long as the Wi-Fi camera is connected to the same router (and thus the same local network) as the PoE NVR, the camera can be added to the NVR.

Can I use the REOLINK RLN16-410 system without internet access?

Yes, the NVR can be used locally with a connected monitor for live view, playback, and recording without an internet connection. However, functions that require internet access, such as remote viewing and push notifications, will not work.