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What should I know about the replacement overlay for the control on my GE BEH50DCEJSB?
Service replacement controls for your GE BEH50DCEJSB must have a new overlay included, which is also available separately. The overlays have a one-time adhesive, and damage will occur if you attempt to remove and re-use the old one.
Note that the Control Trim design has changed on some models. A new control, overlay, and trim must be used together.
How do I remove the bezel to access the control housing on my GE BEH50DCEJSB?
Some models have a visible screw at the bottom of the control which allows for the removal of the control housing. Other models, including the GE BEH50DCEJSB, have a bezel that must be removed to access the screw securing the control housing to the water heater.
To remove the bezel, pull the right side to the right and outwards to release the mounting tabs.
Once the bezel is removed, the bottom mounting screw can be accessed and removed to get to the rear cover and wiring connections.
How do I install the new overlay on the control console for my GE BEH50DCEJSB?
Follow these steps to properly install the new overlay:
1. Place the control console on a firm, flat surface.
2. Peel the protective paper backing from the back of the overlay. Be careful not to touch the LED window to prevent fingerprints and sticking to the adhesive.
3. Place the overlay against the right side lip of the control housing.
4. Use the RJ45 port and the top/bottom lips of the housing to ensure proper orientation of the overlay.
5. Firmly press the overlay, working from the center out to the edges.
How do I install the new control and bezel on my GE BEH50DCEJSB?
Install the New Control Bezel:
The control trim is held in place with 10 tabs (3 on each side, 2 on top, and 2 on the bottom). The trim has a specific top and bottom orientation; if it is reversed, the tabs will not align. It can be helpful to squeeze the sides of the trim slightly to guide the side tabs into place.
Install the New Control Assembly:
1. Install the control board assembly.
2. Connect all wiring.
3. Re-mount the control assembly to the water heater.
4. Re-install the mounting screw at the bottom of the control.
5. Remove the protective film from the outside of the overlay.
How do I set the Personality ID on a new control for my GE BEH50DCEJSB?
After installing the new control and turning the power ON, the control will blink “ooo” on the display and beep 3 times. Follow these steps to set the Personality ID:
1. Use the arrow keys on the user interface to scroll to the correct personality ID for your model. The Personality ID for the GE BEH50DCEJSB is 53A (or 56A if CCE Active). Refer to the table below for other models.
2. Press and HOLD the ENTER button until you hear a tone. This will finish the setting.
Note: If a valid personality ID is not received, the water heater will not function, and the display will show a circle in the upper half of each of the three digits.
Personality ID Table
| Model | Personality ID |
|---|---|
| GEH50DEEDSR* | 50C |
| GEH50DEEDSC* | 50D |
| GEH50DFEJSR* (CCE Active) | 51A / 54A |
| GEH50DEEJSC* (CCE Active) | 52A / 55A |
| GEH80DFEJSR* (CCE Active) | 81A / 84A |
| GEH80DEEJSC* (CCE Active) | 82A / 85A |
| BEH50DCEHSB*/RE2H50R10-1NCWW | 50E |
| BEH50DCEJSB*/RE2H50R10B-1NCWT (CCE Active) | 53A / 56A |
| BEH80DCEJSB*/RE2H80R10B-1NCWT (CCE Active) | 83A / 86A |
* Denotes Engineering Digit
Note for Ducted Models: If the model has a ducting kit installed, use the smaller number in the chart for the initial setting. The ducted personality number will not display and cannot be programmed in this step; it is adjusted in a later step.
What should I do if I set the incorrect Personality ID on my GE BEH50DCEJSB?
To correct an incorrectly set Personality ID, follow these steps:
1. Enter Service Mode. (Service mode entry instructions may be found in the mini-manual, inside the front shroud to the right of the control module.)
2. Press the MODE button 3 times, or until the previously selected personality displays on the screen.
3. Repeat the steps for setting the Personality ID, Anode Clock (if applicable), and finishing the setup.
4. Exit Service Mode.
How do I perform the Duct Accessory Model Personality Adjustment on my GE BEH50DCEJSB?
Only activate the CCE (Cold Climate Efficiency) setting if it was active before the control was serviced. The CCE setting is not required on units with a ducting kit unless it qualifies for certain rebates or if the consumer wishes for it to be active.
1. Press the “DOWN Arrow (v)” and “FILTER” button simultaneously for 5 seconds.
2. The screen will display “dUC” or “CCE”.
3. The personality will automatically adjust to the larger ducted number as shown in the Personality ID table (e.g., from 53A to 56A for your model).
4. To exit the duct setting mode, press the “DOWN Arrow (v)” and “FILTER” button again for 5 seconds. The screen will display “Std”.
How do I verify the operation of my GE BEH50DCEJSB after installing a new control?
After completing the installation and setup, verify that the user interface is displaying an initial set-point of 120°F and that the unit turns on.
What is the wire color key for the control wiring connections on my GE BEH50DCEJSB?
The wire color key for the control board is as follows:
1 Purple: anode (not all models)
2 Brown: fan (not all models)
3 Red: L2 Route through CT201
4 Pink: L2
5 Purple: L1
6 Orange: upper element
7 Yellow Jumper
8 Brown: lower element
9 Pink: compressor capacitor (not all models)
10 Blue: compressor
11 Green: ground (not all models)
12 Grey: fan
13 Yellow: T5 sensor
14 White: T2 sensor, Red (T3a sensor), White (T3b sensor)
15 Blue: T4 sensor
16 White, Orange, Yellow, Blue and Red: EEV
17 Orange: Condensate Sensor
Notice: Some models have a blue jumper wire, it is no longer used.
What do the fault codes mean on my GE BEH50DCEJSB?
The following table lists the fault codes, their meaning, and troubleshooting steps for your GE BEH50DCEJSB.
| Fault Code | Condition | Check |
|---|---|---|
| FC | Control checks to ensure evaporator is free of frost. Continuously verifies that T3a sensor (evaporator inlet temperature) is greater than 20F after 30 minutes of run time. | Check T3a sensor mounting, wiring and resistance. Check Electronic Expansion Valve (EEV) operation. Check sealed system for refrigerant leak. |
| Fd | Control checks to ensure evaporator superheat is OK. Verifies the temperature difference between T3a sensor and T3b sensor is greater than 5F after 30 mins of run time. Control also verifies that T3a is greater than 10F less than T5 ambient sensor. | Check that filter is clean. Check T3a, T3b and T5 sensor mounting, wiring and resistance. Check Electronic Expansion Valve (EEV) operation. Check sealed system for refrigerant leak. |
| FE | Control checks to ensure the compressor discharge temperature never exceeds 240F. Continuously verifies that T4 sensor is less than 240F every minute of run time. | Check T4 sensor mounting, wiring and resistance. Check Electronic Expansion Valve (EEV) operation. Check sealed system for refrigerant leak. |
| FF | Control checks to ensure the EEV is operating properly and valve rotation is within range. | Check Electronic Expansion Valve (EEV) operation. Check T3a and T3b sensors mounting, wiring and resistance. Check sealed system for refrigerant leak. |
| FG | Control checks to ensure Ambient temperature is within an acceptable range before starting heat pump (35°F to 120°F). If outside this range, the unit will switch to Electric/Standard Mode for that heating cycle only. | No failure is assumed, but this information is provided for completeness. |
| FI* | Control checks to ensure evaporator superheat is <20°F AND the EEV position is <450 after 30 minutes of run time. If outside these limits, this provides an early indication of a refrigerant leak. | Check sealed system for refrigerant leak. Check T3a, T3b, T5 sensor mounting, wiring and resistance. Check Electronic Expansion Valve (EEV) operation. |
| FJ | Control checks to ensure that the AC current draw is <= 20.5A while the compressor and lower heating element are both enabled. If current draw is >20.5A, the compressor will be disabled. | Check lower heating element rated wattage. Element wattage is stamped on the heating element terminal block. Correct wattage can be found on the water heater’s rating plate. |
| FL | Control checks to ensure that T3a and T3b evaporator inlet and outlet temperatures are within 2.5°F of the T5 ambient temperature 20 minutes after defrost begins. | Check T3a, T3b, T5 sensor mounting, wiring and resistance. Check Electronic Expansion Valve (EEV) operation. |
| F2 | T2 tank temperature sensor failure. Just before compressor starts, control checks T2 sensor is within 30F-170F temperature range. | Check T2 sensor mounting, wiring and resistance. Use service mode to monitor T2 sensor temperature. Control assembly may have failed. |
| F3 | Compressor failure. Control energizes compressor, but current sensor detects no current flow. | Check compressor run capacitor. Check compressor, overloads, relay and wiring. Use service mode to manually cycle compressor on/off. |
| F4 | Fan Failure. | Check fan and wiring. |
| F5 | T3a sensor (evap inlet temperature) failure. The control detects the thermistor output is at or nearly shorted or open circuit. | Check T3a sensor mounting, wiring and resistance. Use service mode to monitor T3a sensor temperature. Control assembly may have failed. |
| F6 | T3b sensor (evap outlet temperature) failure. The control detects the thermistor output is at or nearly shorted or open circuit. | Check T3b sensor mounting, wiring and resistance. Use service mode to monitor T3b sensor temperature. Control assembly may have failed. |
| F7 | T4 sensor (compressor outlet) failure. The control detects the thermistor output is at or nearly shorted or open circuit. | Check T4 sensor mounting, wiring and resistance. Use service mode to monitor T4 sensor temperature. Control assembly may have failed. |
| F8 | T5 sensor (ambient temperature) failure. The control detects the thermistor output is at or nearly shorted or open circuit. | Check T5 sensor mounting, wiring and resistance. Use service mode to monitor T5 sensor temperature. Control assembly may have failed. |
| F9 | Lower heating element failure. Control energizes lower element, but current sensor detects no current flow. | Check lower heating element and wiring. Use service mode to cycle element and check current draw. Control assembly may have failed. |
| F10 | Upper heating element failure. Control energizes Upper element, but current sensor detects no current flow. | Check Upper heating element and wiring. Use service mode to cycle element and check current draw. Control assembly may have failed. |
| F11 | Dry Tank fault. This test is run within the first 22 minutes after power on. If the tank temperature (T2) rises more than 5°F, it indicates not enough water is in the tank. After 1 failed test, “F11” is displayed. After 5 failed tests, an audible alarm will sound. | Check to ensure the tank is full of water. Check T2 sensor mounting, wiring and resistance. Use service mode to monitor T2 sensor temperature. Control assembly may have failed. |
| bAd linE (F12) | The voltage is too low at power-up. The control monitors the input line voltage 1 minute after power-up, and if the voltage is below 155V, the fault code will be displayed. | Check electrical supply line connections. Voltage should measure either 208 VAC or 240 VAC. |
| F13 | Stuck Key fault. This indicates a button on the front panel is stuck down. This button is inoperable. If the button becomes free, the fault code will clear by itself. | Check to see if all buttons are operable. Control assembly has failed. |
| DirtyFilter (F14) | Filter LED is on, and audible alarm is sounding. Filter is too dirty to enable proper function of unit. The evaporator is operating at a colder temperature than the ambient temperature as measured by T5. | Check to ensure Filter is clean. Repeated dirty filter alarms that do not resolve by cleaning the filter may be an indication of a fan failure. |
| F15 | DataFlash fault. The microcontroller has detected a problem in the DataFlash (permanent memory storage). | Control assembly may have failed. |
| F16* | Anode Depleted. Anode LED is on, and the audible alarm is sounding. The control has calculated that the anode rod has been mostly consumed. | Replace anode rod with approved Anode Depletion anode rod. |
| F17* | Anode Depletion miswire condition or shorted to ground. The control has detected that the anode circuit has a corrosion current signal <= 0.25mA. | Check to ensure the tank is full of water. Check anode wire connections on the board and at the anode rod. Check if T2 wire connections are shorted to ground. Check if anode is shorted to tank. |
| F18 | Current transformer miswired. F3, F9, and F10 fault codes have all occurred during the same heating cycle. | Check that red L2 wire is through the CT201 current transformer on the board. If it is, board needs to be replaced. |
| F19 | Low Line Voltage. | Check incoming line voltage. |
| F20 | Condensate drain pan port blocked. Water heater will only operate in standard/electric mode until the drain port is cleared and the sensor is no longer in contact with water. | Check main drain on condensate drain pan. Unblock if necessary. Check that the sensor is in the correct position in the drain pan, on the screw post near the main drain port. |
| F21 | Application Update Failure. A problem occurred while updating the control application. | Cycle power and try to complete the update again. If problems persist, replace the control board. |
| F22 | Parametric Data Update Failure. A problem occurred while updating parametric data. | Cycle power and try to complete the update again. If problems persist, replace the control board. |
| F23 | Micro A/D Failure. The control has detected a microcontroller input port has failed. | The control needs to be replaced. |
* on some models
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