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****** Page 1 ****** ATEN UC9020 StreamLlVETM HD Multi-Channel AV Mixer User Manual

****** Page 2 ****** StreamLlVETM HD User Manual EMC Information FEDERAL COMMUNICATIONS COMMISSION INTERFERENCE STATEMENT: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 1 5 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense. The device complies with Part 1 5 of the FCC Rules. Operation is subject to the following two conditions: (l) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment. Warning: Operation of this equipment in a residential environment could cause radio interference. KCC Statement 7171 ( 7171 ) 7] 7 | Y: (A ) 01 , 91 gl RoHS This product is RoHS compliant.

****** Page 3 ****** StreamLlVETM HD User Manual User Information Online Registration Be sure to register your product at our online support center: International Telephone Support For telephone support, call this number: International China Japan Korea North America User Notice 886-2-8692-6959 86-400-810-0-810 81-3-5615-5811 82-2-467-6789 1-888-999-ATEN ext 4988 All information, documentation, and specifications contained in this manual are subject to change without prior notification by the manufacturer. The manufacturer makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims any warranties as to merchantability or fitness for any particular purpose. Any of the manufacturer’s software described in this manual is sold or licensed as is. Should the programs prove defective following their purchase, the buyer (and not the manufacturer i its distributor, or its dealer), assumes the entire cost of all necessary servicing, repair and any incidental or consequential damages resulting from any defect in the software. The manufacturer of this system is not responsible for any radio and/or TV interference caused by unauthorized modifications to this device. It is the responsibility of the user to correct such interference. The manufacturer is not responsible for any damage incurred in the operation of this system if the correct operational voltage setting was not selected prior to operation. PLEASE VERIFY THAT THE VOLTAGE SETTING IS CORRECT BEFORE USE.

****** Page 4 ****** StreamLlVETM HD User Manual Package Contents 1 UC9020 StreamLIVETM HD Multi-Channe1 AV Mixer 1 USB Type-A to USB Type-C Cable 1 USB Type-A to USB Type-A Cable 1 AC Power Cord 1 User Instructions Note: Make sure that all of the components are present and in good order. If anything is missing or was damaged in shipping, contact your dealer.

****** Page 5 ****** StreamLlVETM HD User Manual Table of Contents User Information .iii .. . .viii 1. 2. EMC Information RoHS. Package Contents About this Manual Conventions Product Information.. Introduction Overview Features System Requirements. Components Top View . Rear View . Side View Hardware Setup Connecting the StreamLlVETM HD Unit Connecting iPad Lightning Connector on iPad . USB-C Connector on iPad.. 3. ATEN OnAir App & Side Menu ATEN OnAir App. . Page Components . Side Menu Current Project Create Project Copy as New Project Open Project About All Projects Tutorial Self-diagnostic.. 4. ATEN OnAir App & Video Mixer Video Mixer . Scene Editor ….. ….. ….. ….. ….. … Resize/Crop Tool Resize Crop (Media Only) . . Add/Edit Text Overlay ii ii vii .. viii 1 2 2 3 .3 .5 6 9 .9 .9 .11 .13 14 14 .15 16 17 .18 19 20 .20 21 .24 26 26 .27 28

****** Page 6 ****** StreamLlVETM HD User Manual Re-order the Overlays 5. ATEN OnAir App & Audio Mixer Audio Mixer. ………………………………………..31 6. ATEN OnAir App & Settings Settings 7. 8. Example Livestream URL and Stream Key (Youtube) . Quick Live-Stream Setup Setup During the Live-Stream Firmware Upgrade Preparing the USB Drive Upgrading the Unit . Upgrade Assessment Fail .. Upgrade Fail 29 33 .36 37 40 41 . 42 . 43 43 Appendix Safety Instructions General Technical Support Specifications Live-Streaming Information. Create a Live Stream with Youtube What is CDN Service? RTMP/RTMPS and RTSP Protocols. Other ways to input image overlays Limited Warranty vi 45 45 . 47 48 50 50 50 50 50 51

****** Page 7 ****** StreamLlVETM HD User Manual About this Manual This user manual is provided to help you get the most from the UC9020 unit. It covers all aspects of installation, configuration, and operation. An overview of the information found in the manual is provided below. Chapter 1, Introduction introduces you to the Multi-Channel AV Mixer. Its purpose, features, installation considerations, and panel components are presented and described. Chapter 2, Hardware Setup describes the steps that are necessary to quickly and safely set up your installation Chapter 3, ATEN OnAir App & Side Menu explains the functions in the OnAir App and its side menu. Chapter 4, ATEN OnAir App & Video Mixer explains the functions in the Video Mixer deck in the OnAir App, including scene editing, media resizing/cropping and text and image overlays. Chapter 5, ATEN OnAir App & Audio Mixer explains the functions in the Audio Mixer deck in the OnAir App. Chapter 6, ATEN OnAir App & Settings explains the settings you can configure for the collaborations between the unit and the OnAir App. Chapter 7, Quick Live-Stream Setup describes how to quickly setup your system to help you start live-streaming. Chapter 8, Firmware Upgrade describes the firmware upgrade procedure and how the volume mixer LED behaves during the firmware upgrade. Appendix provides a list of safety instructions and precautions, ATEN technical support information, product specifications, and other technical information. Note: Read this manual thoroughly and follow the installation and operation procedures carefully to prevent any damage to the unit or any connected devices. ATEN regularly updates its product documentation for new features and fixes. For an up-to-date UC9020 documentation, visit global/en/ vii

****** Page 8 ****** StreamLlVETM HD User Manual Conventions This manual uses the following conventions: Monospaced Indicates text that you should key in. Indicates keys you should press. For example, [Enter] means to press the Enter key. If keys need to be chorded, they appear together in the same bracket with a plus sign between them: [Ctrl+Alt]. Numbered lists represent procedures with sequential steps. Bullet lists provide information, but do not involve sequential steps. Indicates selecting the option (on a menu or dialog box, for example), that comes next. For example, Start -+ Run means to open the Stan menu, and then select Run. Indicates critical information. Product Information For information about all ATEN products and how they can help you connect without limits, visit ATEN on the Web or contact an ATEN Authorized Reseller. Visit ATEN on the Web for a list of locations and telephone numbers: International North America viii

****** Page 9 ****** Chapter 1 Introduction Overview The StreamLIVETM HD is a portable, all-in-one, multi-channel audio/video mixer device that integrates a 1080p video capture, video switch, stream broadcaster, video converter, video splitter, and audio mixer into one compact box to eliminate the hassle of working with different AV equipment. The StreamLIVETM HD makes HDMI video sources broadcast for higher quality live stream to CDN platforms such as YouTube Live, Facebook and Twitch. For added convenience, the StreamLIVETM HD provides an intuitive app, making it easy to monitor, edit image layouts, and adjust PIP settings. The StreamLIVETM HD is PC and software-free, and with its well-designed control panel, it makes livestreaming operations smooth and effortlessly. You can even preview video and monitor audio levels before going live with your web broadcast! To get started, simply connect video/audio sources, and an Ethernet with an ATEN app-installed iPad, and you are ready to roll. Whether you’re capturing, editing or streaming, the StreamLIVETM HD with its ergonomic and practical design, it is flexible enough to fit all independent live streaming broadcasting environments. With a rich feature set, the StreamLIVETM HD addresses the challenges that independent live streaming broadcasters encounter and provides an easy-to-use solution.

****** Page 10 ****** StreamLlVETM HD User Manual Features • All-in-one design to simplify streaming workfl ow—lntegrates 1080p video capture, video switch, streaming encoder, video converter, video splitter, and audio mixer • Professional-quality live streaming to global audiences by any CDN platform, with a low entry threshold, even entry-level users can quickly get started • PC-free and software-free with plug-n-roll capability • Intuitive app for preview and program monitoring, change video layout in Full Screen/PBP/PIP settings, adding image and subtitles overlays, and smooth scenes transitions for a professional finish • Storyboard-like management — preset up to 8 scenes for later while streaming and during performances to reduce the need to interact with hardware • Compact mixer control panel — Switching & mix between multiple video & audio sources with the help of easily identifiable luminous keys • Fanless and optimized thermal air flow system for quiet operation • Multitask designed handle-stand to enhance portability and ergonmic comfort angle System Requirements • Ethernet connection • The following iPad with iOS II or later iPad Pro (1st gen, 12.9″) iPad Pro (1st gen, 9.7″) iPad Pro (2nd gen, 12.9″) iPad Pro (2nd gen, 10.5″) iPad Pro (3rd gen, 12.9″) iPad Pro (3rd gen, 11″) iPad (5th gen) iPad (6th gen) iPad Air (3rd gen) iPad Mini (5th gen) 2

****** Page 11 ****** Components Top View 1 2 3 ATEN ucgoa StreamLI E 4 56 No. Component 15 16 STRE MING 10 17 Chapter 1. Introduction 14 TRA SITIONS 13 : -0000* aug•o 789 Description 11 12 Audio Section (Controls the audio settings of the system) 1 2 3 4 5 6 Audio Level Control Controls the volume of the selected audio source. Volume Meter LEDs The LED reflects the controlled volume. HDMI 2 audio source HDMI 1 audio source During firmware upgrade, the LED behavior is changed. Refer to Upgrading the Unit on page 42 for the LED behavior during firmware upgrade. Switches to the PGM audio source. The button will light up when switched to this source. Switches to the HDMI 2 audio source. The button will light up when switched to this source. Switches to the HDMI 1 audio source. The button will light up when switched to this source. Audio-Follows-Video: Pressing the AFV button will light up. If the video source is selected, the source’s audio will also be played. 3

****** Page 12 ****** StreamLlVETM HD User Manual No. 7 8 9 Component MIC UR Mute Description Switches to the MIC audio source. The button will light up when switched to this source. Switches to the RCA Line In audio source. The button will light up when switched to this source. Mutes/unmutes the audio the system is currently tuned into. When muting source 1 or 2, AFV will also be turned off. Video Section (controls the video settings of the system) 10 Scenes Selector Selects the current stream (PGM) scene and the preview (PRY) scene. Greenly lit button indicates PRV Preview. Redly lit button indicates PGM Preview. Transition Control Section (switches the current stream (PGM) scene to the preview (PRV) stream and vice versa) 11 11 13 14 15 16 17 4 Auto (transition) Cut (transition) T-Bar (transition) iPad Stand SRC / PGM View Selector Pause Stream GoLive Pressing the Auto button will begin the transition after a specified time (0 3-3.0 seconds). Go to the Setting Deck and refer to page 35 on how to modify this specified time. The transition happens immediately when you press the Cut button. Slide the T-Bar to start the transition. The scene transition speed depends on how fast you slide the bar. Sliding the T-bar all the way to one end will complete the transition. You can create different effects by sliding it slowly, quickly or even hold it half way. Allows the iPad to sit in. Pressing the button will switch video source between HDMI source 1, HDMI source 2 and PGM. Press this button to pause streaming. Press this button to start streaming. Press again to stop streaming.

****** Page 13 ****** Rear View 1 ATEN 2 3 4 5 6 O Chapter 1. Introduction 7 o No. 1 2 3 4 5 6 7 Component SRC / PGM Output Port 4K HDMI Loop Out Port/ 4K HDMI Input port 1080P Video Input Port Ethernet Port USB 3.2 Genl Type- A Port RCA Line In Port / MIC In Port AC Power Socket Description Programmed (PGM) Video output. An HDMI 1 Input source and an HDMI 1 Loop Out. HDMI 2 Input that can take Video Input A or B. To select A or B, go to Media on page 25. For Internet connection. For firmware upgrade. Connect MIC or audio sources for additional audio effects. Powers the unit. 5

****** Page 14 ****** StreamLlVETM HD User Manual Side View oi 1 2 No. 1 2 6 Component iPad Link Port (Data only) 3.5mm Audio Monitor Jack Description Connects to the iPad for ATEN OnAir app. Sound output for the preview scene (the greenly lit scene).

****** Page 15 ****** Chapter 2 Hardware Setup Please review the safety information regarding the placement of this device in Safety Instructions, page 45. Connecting the StreamLIVETM HD Unit Follow the steps below to connect the StreamLIVETM HD to an HDMI source and the host. FHD Program Out Display Ovt ATEN 4K Loop Out t»splay HDMI Video Source (Unencrypted) Internet O Earphone USB-C Power Cord iPad Lightning 7

****** Page 16 ****** StreamLlVETM HD User Manual l. 2. 3. 4. 5. 6. 7. 8. Power on the unit by connecting the power cord. Wait for the boot-up luminous (scene keys) sequence. Connect the HDMI sources (e.g. PC, gaming console or video recorder)l Connect a microphone or any other audio sources. (Optional) Connect the HDMI Output cable if necessary: a) Connect the HDMI display to the SRC/PGM Output Port. b) Connect the HDMI display to the Loop Out Port. 2 Connect an Ethernet cable for Internet connection (Optional) Connect an earphone to receive sound output for the preview scene. Connect your iPad to the iPad Link Port. Refer to Connecting iPad on page 9 for more information. (Optional) Place your iPad onto the iPad stand as shown in the diagram below . Note: l. The HDMI sources must be unencrypted. 2. Use the connected iPad to configure further network settings for live- streaming. 3. iPad placed on the unit is recommended for viewing only. Hand holding your iPad is still recommended for control. 8

****** Page 17 ****** Chapter 2. Hardware Setup Connecting iPad Lightning Connector on iPad For iPads having lightning connectors, simply connect the Apple Lightning USB 3 Adapter (not included, may need additional purchase) and the USB-A to USB-A cable serially between the UC9020 and your iPad. If you wish to have the charging function, connect your lightning charging cable to the Apple Lightning 3 Adapter. USB-C Connector on iPad For iPads having USB-C connectors (e.g. iPad Pro Gen 3), simply connect the USB-A to USB-C cable included in the package between your iPad and the UC9020. Note: The USB-A to USB-C cable included in the package is custom-made for this setup, a general USB-A to USB-C cable will not work. If you wish to have the charging function, connect an Aten UH3236 mini dock (available for purchase separately) between the iPad and the UC9020, and connect your iPad charger to the UH3236. An example is shown: UH3236 Mini Dock Power Adapter iPad Pro Gen 3 (USB-C connector) or USB-A to USB-A cable iPad Link Port 9

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****** Page 19 ****** Chapter 3 ATEN OnAir App & Side Menu ATEN OnAir App ATEN OnAir App acts as the central controller for UC9020. The App’s design is a control panel where you can monitor program results, edit scenes, setup video and audio stream settings, and many more. Download the ATEN OnAir App from App Store and install it on your iPad. The icon looks like the one below: OnAir Tap to open the ATEN OnAir App and the Tutorial will be prompted for the first time you open the ATEN OnAir App. Lesson 1 Switch scenes to PRV Eight scenes prepared in advance, you can preview (PRV) before sending out by clicking 11

****** Page 20 ****** StreamLlVETM HD User Manual Follow the on-screen instruction as it guides you through the basics of using the ATEN OnAir App with UC9020. When finished, a message will be shown: on tutorial Start yow journey on Got it Background Dual Stream Split Screen cture in ,cture Blank To run the Tutorial again, tap the icon on the top left corner for the side menu and tap • Tutorial 12

****** Page 21 ****** Page Components ATEN OnAir 6 Split Screen GO connected with uc9020 Chapter 3. ATEN OnAir App & Side Menu MIC 25 PiCfÜre TRANS” ION Blank O Scene 8 No. 1 2 3 4 5 6 Component Side Menu Deck Selector GoLive Deck Content iPad Link Status Network Traffic Status Description Tap the icon for the side menu. Refer to Side Menu on page 14 for more details. Tap to select the desired configuration deck. Three decks are available: Video Mixer, Audio Mixer and Setting. Tap to start streaming. Tap to pause streaming. The timer on the left shows how long you have been streaming for. The content depends on the selected deck. Displays the link status between your iPad and the StreamLlVETM HD. Displays the network traffic status. 13

****** Page 22 ****** StreamLlVETM HD User Manual Side Menu A side menu is available for project management, tutorial, app information and self-diagnostic function. For the side menu, tap the icon on the top left corner. ATEN I OnAir• Current Project Untitled create ProjEt Copy New Project Open AC Project’ Current Project Free Text Dual Stream Overlay Background Picture in Picture Blank Tap the icon to edit the name of your project: Rename Untitled Cancel 7/16 Rename

****** Page 23 ****** Create Project l. Tap Create New Project. ATEN OnA,r Current Project Untitled Create New Project Copy as New Project Ü OO•en ProJect About a All Projects Tutorial Self•diagnostic Project Narr•te Untitled Template Game Console Cancel Chapter 3. ATEN OnAir App & Side Menu Create Blank 2. 3. 4. Enter a name for the project. (Optional) Select a template. Templates are project settings pre-configured for you if you are unsure how your new project should be. Tap Create. 15

****** Page 24 ****** StreamLlVETM HD User Manual Copy as New Project If you like the settings of your current project when you are to create a new one, you can use this fitnction copy the settings. l. Tap Create New Project. Current erc•iect Game Console / Z Create New Project Cooy as New Project Open Project About a All Projects Tutorial New Project Cancel 3 Create Blank 2. Enter a name for the project. 3. Tap Create. 16

****** Page 25 ****** Chapter 3. ATEN OnAir App & Side Menu Open Project Tap Open Project for a list of available projects. An example is shown: ATEN I OnAir Current project Game Console Z Create New Project Copy as New Project D open Project o About a All Projects Tutorial Self-diagnostic Default Project Game 9020 Game Console Mobile Game Presentation Blank reative Jround Picture in Picture 4 8 Tap to select the project you wish to use. Blank 17

****** Page 26 ****** StreamLlVETM HD User Manual About Tap About for information of the app. An example is shown below: Copy as New Project Open Project n About 18 APP Version: Vl.0078 NOt Got it Dual Strea Blank

****** Page 27 ****** Chapter 3. ATEN OnAir App & Side Menu All Projects For information of the available projects, tap All Projects. An example is shown: Game Console Z Create New Project Copy as New Project Open Project About All Projects Tutorial Close o o o o o o Oetault Project Mobile 9020 Game Console Mobile Game Presentat.on Dual Stream All ProÉcts Last Stochfied 2019/08/12 PM 2019/08/27 PM 2019/08/12 PM Background Open 6 Blank You can also open or delete the projects here. To open a project, tap to select a project and tap Open. An example is shown: Game Console o O o o Mo tyle go 20 Mabite Gome Pres•mMatinn Dual Stream 58 s•ty Background Blank To delete a project, tap the garbage can icon corresponding the project. An example is shown: 19

****** Page 28 ****** StreamLlVETM HD User Manual Game Console Create Ooeti Preet A” Ptoieets Tutorial Close o o o o o 9070 Garne We Vobie Gam.e Dual Stream A.” Background Cast 54 6 Blank Tap Tutorial to go through the tutorial again. Self-diagnostic Tap Self-diagnostic to self-diagnose for a report. An example is shown: ATEN I OnAirU Current Project Game Console Create New Project Copy as New Project Open Project About All Projects Tutorial Self-diagnostic You can tap the > > Tap to confirm configuration Tap to clear text Tap to change text size Tap to toggle bold text Tap to change text color Tap to show/hide background Tap to toggle round edge/ sharp edge background Tap to change background color Tap to show/hide outline (outlining the text overlay) Tap to change matline size Tap to change outline color When completed, tap 0K to save the configuration and return to the previous screen. To edit the location and size of the overlay, select the overlay in the “Overlay” region and configure in the “Scene Display” region. 28

****** Page 37 ****** Chapter 4. ATEN OnAir App & Video Mixer Re-order the Overlays To re-order the overlays, tap and hold the overlay you wish to re-order. The overlay can then be dragged. You can drag the overlay to the place you wish it to be placed within the Overlay region. An example is shown: — ATEN OnAir Picture in 11 Picture ino Picture Picture i Picture ino Picture ATEN OnAir Picture in Picture ine Picture SCENE 4 icture in Picture ino Picture 29

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****** Page 39 ****** Chapter 5 ATEN OnAir App & Audio Mixer Audio Mixer The components of the Audio Mixer deck page is shown below: I OnAir STAGE ucgozo ON ON 00 0000 ON Description No. 1 Component Audio Level Control Slide the volume slider to control the volume of each audio source. ON The audio is turned off (muted) : The audio is turned on (unmuted) Tap On to turn on/off the sound for the source. 31

****** Page 40 ****** StreamLlVETM HD User Manual No. 2 3 4 5 6 7 32 Component HDMI 1 and 2 Audio Control MIC Gain Control L/R Balance Control Master/PGM Level Control Master/PGM Compressor Earphone Level Control Description Audio-Follows-Video ON: Broadcasting the AFV ON source’s video will also play the source’s audio. ON: The audio is turned on (unmuted) ON OFF: The audio is turned off (muted). You can adjust the MIC Gain settings here: Gain +30dB Mode Mono Save Cancel Tap the fields to adjust the options. Tap and hold to drag and control which side of the sound source is to be more emphasized. Slide the volume slider to control the volume of Master/ You can adjust the Master/PGM Compressor here: Compressor Save Cancel Tap to enable/disable the compressor function and drag the dial to adjust the threshold. Controls the volume level of the earphone

****** Page 41 ****** Chapter 6 ATEN OnAir App & Settings Settings The components of the Setting deck page is shown below: ATEN I STREAM Server 1 URL Stream Key OUTPUT Stream•nq Resolutnan Disconnected With LJCOIII’O faceuoc..ü. NETWORK PAUSE PICTURE Black AL.JOIO Of LAY 0000 ooo o 33

****** Page 42 ****** StreamLlVETM HD User Manual No. 1 2 34 Component Stream Connection Settings Network Settings Description Configure livestream information here: Server 1 & 2: disable stream. enable stream. You can stream to two platforms simultaneously if you enable both Server 1 & 2. For the stream key field, an eye icon will be shown. Tap to toggle between and @ represents invisible stream key. represents visible stream key. An example of visible stream key is shown: Stream Key apapapapapap If you wish to paste a copied stream key into the field, make sure it is visible URL and Stream Key: Obtain the URL and Stream Key from the platform(s) you wish to livestream on and put them into their corresponding fields. An example URL and Stream Key is shown in Example Livestream URL and Stream Key (Facebook) below. Detailed configuration of your livestreaming/video recording software/platform is not within the scope of this user manual, please refer to the software/platform’s instruction guide/manual. Choose your preferred network configuration methods. DHCP: The network automatically assigns IP address and the corresponding fields. Manual: If you are in a place where you are unable to utilize the DHCP method, you will need to get the settings, possibly from IT, and input them into each field here manually.

****** Page 43 ****** No. 3 4 Component Stream Output Settings Reset to default Chapter 6. ATEN OnAir App & Settings Description Transition Period: This is the scene transitioning delay for the Auto button (on the app or on the unit). Choose between 0.3 and 3 seconds. (Refer to Transition Control on page 23 for the Auto button behavior) Streaming Resolution: Select your stream resolution from one of the following: 1080p 30 720p 30 480p 30 Streaming Quality: Select the quality from one of the following. Fluent Normal Q Llality Manual If manual is selected, the quality slider will light up and you can tap and drag the slider to a desired stream quality. Streaming Quality O 10240 Kbps Pause Picture: Pause picture is the display when the streaming is paused. You can select black, the pause logos, or upload your own custom logo. Audio Delay: If you are experiencing audio delays (due to network or other reasons), you can adjust this slider, in milliseconds, to sync the audio with the video. Tap to reset the device to factory default settings. 35

****** Page 44 ****** StreamLlVETM HD User Manual Example Livestream URL and Stream Key (Facebook) S•ettjoos Share Page You Wnage ‘ICN Co. • Cmnect Yow Live Stream to the Live API t. Ct•oc« wttere want to troa:kast right 2 Preview you a stream key pared 0 strearngey • GO Live GO Liw Example Livestream URL and Stream Key (Youtube) OFFUNEO tM200tR youtubec;otn Hello ATEN International CO. ltd.. back’ hor ‘a CARO Add a new card •super Message’ debut After ‘he user potehases enn hi0hl•ghtthnr •n theehatrc«tm You some of the from the messages sold’ Enable qur’er Onr4t tvw;. INMAN’ 36 Enable

****** Page 45 ****** Chapter 7 Quick Live-Stream Setup Setup Before you start live-streaming, you need to setup your live-stream platform on the UC9020. Setting these up can be on any interface (PC, laptop, tablets, etc.) as long as you are able to get the Server URL and Stream Key. This section will therefore take you through obtaining the Server URL and Stream Key, input them into the OnAir app, synchronize the OnAir app with the UC9()20 and start streaming using your iPad. Follow the steps below: Note: Facebook is the streaming platform example used in the setup steps l. 2. 3. 4. below. On the iPad, open Safari (Internet browser) and go to the Facebook page. Note: Make sure your iPad is Internet-enabled and is using desktop mode. If your iPad is always bringing you to the facebook app (or youtube, twitch, etc.), remove it from the system first and install it again later. Log into your account. On the dashboard, locate and tap the What’s on your mind field. Tap to select Live Video. Create Post What’s on your mind, Aten? yeenng/ActW1ty Live Video Watch Party cneck In O GIF Ask for Recommendations Only me Post 37

****** Page 46 ****** StreamLlVETM HD User Manual 5. 6. 7. 8. 38 Tap the Connect button up top. A page similar to the one below is shown: S•ettjoos Share Page You Wnage ‘ICN Co. • Cmnect Yow Live Stream to the Live API t. Ct•oc« wttere want to troa:kast right 2 Preview you a stream key pared 0 strearngey • GO Live GO Liw Server URL and Stream Key are displayed here. Copy them and enter them into their corresponding fields in the stream settings section under the “Setting” deck of the OnAir app. Note: l. Make sure the eye icon in the Stream Key field is shown as ‘to allow you to paste the key. 2. It is highly recommended to check the “Use a persistent stream key” checkbox to keep this stream key. Connect the iPad to your UC9020. The OnAir app will ask you about the synchronization option. Tap Start. UC9020 Connected Press start to upload your project to device. Start Reload from device Configure other settings on the OnAir app and press the GO LIVE button on the unit or on the OnAir app:

****** Page 47 ****** 9. Chapter 7. Quick Live-Stream Setup Disconnect iPad from the unit and go to the Facebook Connect page. Upon receiving the stream, the Go Live button (on the bottom-right of the page) will light up. x Post Settings Interactrve Choose where to post your Kve Share on a Page Manage • ATEN Co. Ltd Say something about thrs live ‘sodeo Add a ttle far kve broadcast (cvt»onal) Tags O Add tags (ex ccme•cty. ammals. makeup etc @ Schedule Live Go Live 10. You can tap Go Live to start broadcasting your stream, or you can edit the information here (scope not part of this manual) before you start broadcasting your stream. I l. Connect your iPad to the unit to control the stream using the OnAir app. Note: Streaming on other streaming platforms using the unit requires the same information (Server URL and Stream Key), refer to their websites for more information. 39

****** Page 48 ****** StreamLlVETM HD User Manual During the Live-Stream During the live-stream, you can: • Use the transition function (T-bar, Auto button or Cut button) to switch PRV preview image to the PRG preview. • Press the Pause button to pause streaming. • Press the GO LIVE button again to stop the stream. • Edit the video scenes in scene editor, tune audio settings in the audio mixer deck, adjusting audio delays in the settings deck, etc. Tap Apply to apply the changes. 40

****** Page 49 ****** Chapter 8 Firmware Upgrade Preparing the USB Drive Before upgrading the unit’s firmware, prepare a USB drive and put the upgrade file into the USB drive with the following rules: A folder named “uc9020 img” must be created in the root menu of the USB drive. • The firmware upgrade file (*.bin) must be placed in the “uc9020 img” folder. The firmware upgrade file should look like the following: uc9020 Vx.y.yyy where x and y combine to indicate its version and x 1-9 Y 0-9 The unit will upgrade using the newest firmware. For example: The folder includes a “uc9020 VI .0.08()” file and a “uc9020 VI. 1.102” file, the unit will upgrade using the “uc9020 vl.1.102” file. 41

****** Page 50 ****** StreamLlVETM HD User Manual Upgrading the Unit Follow the steps below to upgrade the unit. 1. 2. 3. 4. Plug the prepared USB drive into the USB 3.2 Genl Type-A Port. Press the Cut, Pause (the I l) and Mute buttons at the same time. The unit will start the Upgrade Assessment where all the Volume Meter LEDs will blink every 0.5 seconds. Pictorial behavior is shown below: o.5s 0.5s -0000++4-0000+ If the assessment succeeds, the unit will start upgrading. The Volume Meter LED will start filling in from the negative side every 0.5 seconds. When all the LEDs are filled, they will all dim for 0.5 seconds and start filling in again. Pictorial behavior is shown below: 0.5s 0.5s 0.5s 0.5s 0.5s -0000+ -0000+ -0000+ •-0000+ -0000+ Note: Ifthe upgrade assessment fails, the GO LIVE button and the last LED of Volume Meter LEDs will blink every 0.3 seconds. Refer to Upgrade Assessment Fail on page 43 for more information. Ifthe firmware upgrade was successful, the first LED of the Volume Meter LEDs will blink every 0.3 seconds. The unit will reboot after some time to 5. 42 complete the process. 0.3s 0.3s -0000++4-0000+ Note: Ifthe firmware upgrade fails, the last LED of Volume Meter LEDs will blink every 0.3 seconds. Refer to Upgrade Fail on page 43 for more information.

****** Page 51 ****** Chapter 8. Firmware Upgrade Upgrade Assessment Fail When the upgrade assessments fail (e.g. when no USB drive is connected or USB drive does not have a firmware upgrade file, etc.), the GO LIVE button and the last LED ofVolume Meter LEDs will blink every 0.3 seconds. o.3s -0000+ GO LIVE o.3s -0000+ GO LIVE Press the GO LIVE button to return the unit to normal operation and try again from step l. Upgrade Fail If firmware upgrade fails during the firmware upgrade (e.g. disconnected USB drive or power, etc.), the last LED of Volume Meter LEDs will blink every 0.3 seconds. 0.3s 0.3s -0000++4-0000+ The unit will reboot after some time and try to upgrade the firmware again. If it fails again, it will reboot and tty again. When this happens, it is likely that the upgrade file is corrupted. We recommend: l. Unplug the power and the USB drive from your UC9020. 2. Retrieve the firmware file again and recheck the USB preparation process ( Preparing the USB Drive). 3. Replug your USB drive. 4. Replug the power. The unit will start the upgrade process after booting up. If you are still unable to upgrade the unit’s firmware, please contact your dealer. 43

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****** Page 53 ****** Appendix Safety Instructions General This product is for indoor use only. Read all of these instructions. Save them for future reference. Follow all warnings and instructions marked on the device. Do not place the device on any unstable surface (cart, stand, table, etc.). If the device falls, serious damage will result. Do not use the device near water. Do not place the device near, or over, radiators or heat registers. The device cabinet is provided with slots and openings to allow for adequate ventilation. To ensure reliable operation, and to protect against overheating, these openings must never be blocked or covered. The device should never be placed on a soft surface (bed, sofa, rug, etc.) as this will block its ventilation openings. Likewise, the device should not be placed in a built in enclosure unless adequate ventilation has been provided. Never spill liquid of any kind on the device. Unplug the device from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning. The device should be operated from the type of power source indicated on the marking label. If you are not sure of the type of power available, consult your dealer or local power company. The device is designed for IT power distribution systems with 230 V phase-to-phase voltage. To prevent damage to your installation it is important that all devices are properly grounded. The device is equipped with a 3-wire grounding type plug. This is a safety feature. If you are unable to insert the plug into the outlet, contact your electrician to replace your obsolete outlet. Do not attempt to defeat the purpose of the grounding-type plug. Always follow your local/national wiring codes. Do not allow anything to rest on the power cord or cables. Route the power cord and cables so that they cannot be stepped on or tripped over. 45

****** Page 54 ****** CAMLIVE User Manual • If an extension cord is used with this device make sure that the total of the ampere ratings of all products used on this cord does not exceed the extension cord ampere rating. Make sure that the total of all products plugged into the wall outlet does not exceed 15 amperes. • To help protect your system from sudden, transient increases and decreases in electrical power, use a surge suppressor, line conditioner, or uninterruptible power supply (UPS). • Position system cables and power cables carefully; Be sure that nothing rests on any cables. • Never push objects of any kind into or through cabinet slots. They may touch dangerous voltage points or short out parts resulting in a risk of fire or electrical shock. • Do not attempt to service the device yourself. Refer all servicing to qualified service personnel. • If the following conditions occur, unplug the device from the wall outlet and bring it to qualified service personnel for repair. The power cord or plug has become damaged or frayed. Liquid has been spilled into the device. The device has been exposed to rain or water. The device has been dropped, or the cabinet has been damaged. The device exhibits a distinct change in performance, indicating a need for service. The device does not operate normally when the operating instructions are followed. • Only adjust those controls that are covered in the operating instructions. Improper adjustment of other controls may result in damage that will require extensive work by a qualified technician to repair. • For continued protection against risk of fire, replace only with the same type and rating of fuse – Tl .6A/250V. 46

****** Page 55 ****** Appendix Technical Support International • For online technical support — including troubleshooting, documentation, and software updates: • For telephone support, see Telephone Support, page iii: North America Email Support Online Technical Troubleshooting Support Documentation Software Updates Telephone Support 1-888-999-ATEN ext 4988 When you contact us, please have the following information ready beforehand: Product model number, serial number, and date of purchase Your computer configuration, including operating system, revision level, expansion cards, and software Any error messages displayed at the time the error occurred The sequence of operations that led up to the error Any other information you feel may be of help 47

****** Page 56 ****** CAMLIVE User Manual Specifications Function Video Input Video Output Video Sampling Color Space Video Resolution 48 CAMLIVE 1 x4K HDMI Type A Female (up to 4K@60, no HDCP support) 2 x HDMI Type-A Female (up to 1080p@60, switcher, no HDCP support 1 x4K Loop-Thru HDMI Type-A Female (up to 4K@60, no HDCP support) 1 x PGM HDMI Type-A Female (up to 1080p@60, no HDCP support) 8-bit YUV Input Resolution HDMII VGA: 640×480, 480p: 720×480, SVGA: 800×600, XGA. 1024×768, 720p: 1280×720, SXGA: 1280×1024, WXGA+:1440×900, UXGA: 1600×1200 (Rd), WUXGA+’.1680×1050, 1080p: 1920×1080, 4K UHD: 3840×2160, 4K DC’: 40960160 HDM12 A/B* 480p: 720×480, 720p: 1280×720, 1080p: 1920×1080, VGA: 640×480, SVGA: 800×600 XGA: 1024×768, SXGA: 1280×1024/1360×768, WXGA+:1440×900, UXGA: 1600×1200(RB) *Only the selected port will show video. The other will show non-video photo or graph Output Resolution SRC/PGM HDMI 480p: 720×480, 576p: 720×576, 720p: 1280×720, 1080p: 1920×1080 HDMI Loop-Through VGA: 640×480, 480p: 720×480, SVGA: 800×600, XGA: 1024×768, 720p: 1280×720, SXGA: 1280×1024, WXGA+:1440×900, UXGA: 1600<200 (RB), WUXGA+:1680×1050, 1080p: 1920<080, 4K UHD: 38400160, 4K DCI: 40960160 HDCP Support: N/A Frame Rate: 60fps ****** Page 57 ****** Function Audio Input Audio Output Network Protocol Connection Environmental Operating Temperature Storage Temperature Humidity OS Support Power Maximum Input Power Rating Power Consumption Physical Properties Housing Weight Dimensions (L x W x H) Appendix CAMLIVE HDMI captured input (stereo) 1 x Mic input, 6.5mm jack (dual mono) 1 x Line input, RCAjack HDMI output (stereo) 1 x Line output, 3.5mm Jack (stereo) Multi-Publish to Streaming Server / CDN (RTMP/RTMPS) Video Encoding Format: H.264 Bit rate: 512Kbps-10Mbps Color Format: YUV420 Resolution: 1080p30, 720p30, 480p30 Audio Encoding Format: AAC Sampling Rate: 48kHz Bit rate: 128kbps 1 x USB 3.2 Genl Type-A Female (Blue) 1 x USB 2.0 Type-A (White) 1 x GbE LAN port o -40 oc -20 – 60 oc 0 – 80% RI-I, Non-Condensing iPad Pro (3rd gen) with iOS 11 or later • The following iPad with iOS 11 or later (Additional Apple Lightning USB 3 Adapter is required) • iPad Pro (1st gen) • iPad Pro (1st gen) • iPad Pro (2nd gen) • iPad Pro (2nd gen) • iPad (5th gen) • iPad (6th gen) • iPad Air (3rd gen) • iPad Mini (5th gen) IEC 60320-1 / C14; 100-240Vac, IA, 50-60Hz (with Tl .6A/ 250V fuse) 11 Metal 1.9kg 28.85 x 19.00 x 9.65 cm3 49 ****** Page 58 ****** CAMLIVE User Manual Live-Streaming Information Create a Live Stream with Youtube You can learn more from Youtube for "Encoder Streaming" Or from "Set up your live streaming encoder" What is CDN Service? A content delivery network or content distribution network (CDN) is a geographically distributed network of proxy servers and their data centers. The goal is to provide high availability and high performance by distributing the service spatially relative to end-users. CDNs serve a large portion of the Internet content today, including web objects (text, graphics and scripts), downloadable objects (media files, software, documents), applications (e- commerce, portals), live streaming media, on-demand streaming media, and social media sites. RTMP/RTMPS and RTSP Protocols UC9020 supports RTMP/RTMPS protocol but not RTSP. The Real-Time Messaging Protocol (RTMP) was initially a proprietary protocol for streaming audio, video and data over the Internet between a live stream client and a server. The R T MP protocol has multiple variations. The Real Time Streaming Protocol (RTSP) is a network control protocol designed for use in entertainment and communications systems to control streaming media servers. The protocol is used for establishing and controlling media sessions between end points. Other ways to input image overlays When your iPad is connected to the unit using direct cable link, you can upload images to the iPad directly. You can also use, and we strongly recommend you do, Apple AirDrop and its Continuity (Enable Handoff) features to upload all necessary data from Apple related products to improve convenience. 50 ****** Page 59 ****** Appendix Limited Warranty ATEN warrants its hardware in the country of purchase against flaws in materials and workmanship for a Warranty Period of two [2] years (warranty period may vary in certain regions/countries) commencing on the date of original purchase. This warranty period includes the LCD panel of ATEN LCD KVM switches. Select products are warranted for an additional year (see A+ Warranty for further details). Cables and accessories are not covered by the Standard Warranty. What is covered by the Limited Hardware Warranty ATEN will provide a repair service, without charge, during the Warranty Period. If a product is detective, ATEN will, at its discretion, have the option to (1) repair said product with new or repaired components, or (2) replace the entire product with an identical product or with a similar product which fulfills the same function as the defective product. Replaced products assume the warranty of the original product for the remaining period or a period of 90 days, whichever is longer. When the products or components are replaced, the replacing articles shall become customer property and the replaced articles shall become the property of ATEN. To learn more about our warranty policies, please visit our website: h :// lobal/en/le al/ olicies/warrant – Olic 51








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